Germain Honda of Beavercreek

I don't know where to start. I've bought two vehicles from Germain in the last 2 years. A brand new CRV in 2018 and just recently a used Truck. These guys rock! I've bought my cars both times using Micha from Germain in the last 2 years. A brand new CRV in 2018 and just recently a used Truck. These guys rock! I've bought my cars both times using Michael Wilmoth and he is very professional! Never pushy it's honestly a breeze. And I never felt pressured or like he wasn't being totally 100% honest with me. I gotta say, GET THE TIRE/WHEEL Protection. I picked up a bolt in my tire on the way home (I literally drove my new truck for 10 minutes and got the bolt in the tire) and they fixed it! AND Germain jumped to help me faster than my insurance company! They sent a guy to my house to put the spare on for me and then they plugged the tire at the dealership. I wouldn't buy a car anywhere else. HIGHLY RECOMMEND Stephen Burden and Michael Wilmoth. These guys are truly exceptional. More

Slow service, not truthful, not repaired properly My vehicle was taken in for a faulty torque converter, a known problem for Honda, and 5 months out of warranty with only 86,500 miles. Upon fixing th My vehicle was taken in for a faulty torque converter, a known problem for Honda, and 5 months out of warranty with only 86,500 miles. Upon fixing the converter, was told the transmission had a crack where a bolt is located. I was told the transmission needed replaced, which the service technician said it would be covered by the dealership. I agreed. I was called back 2 hours later and told that he had “misspoke”, that the dealership would not cover the cost. After negotiating a price, I agreed to have the work done so to get my vehicle back. The repair took 5 weeks, at which at about 3 weeks in, I received this text from the service manager “Unfortunately we had installed the transmission they sent and it was the wrong transmission. They are sending us another one.” At this point in time, I lost complete faith that this dealership would repair my vehicle properly. After 5 weeks, my vehicle was finally ready. Upon driving it for a couple of miles, I could tell that the alignment was off and that the transmission was not working properly. I took it back the next day. It was there for another 4 weeks with no response as to what was still wrong with the vehicle, only that the delay was because they were waiting on parts. After involving Honda Customer Service, the vehicle was suddenly ready for pickup. I asked what repairs had been made and was told that the torque converter was not engaging properly so a software update was made. No parts had been replaced. On the invoice given, the only materials listed were transmission fluid and a washer, nut, and bolt. So, I contacted the service manager by text to ask what work had been performed. I was told that they had “replaced the rear camber kit for the suspension. Performed an alignment” and found nothing wrong with the transmission. Someone is not telling me the truth. I drove the vehicle for about 25 minutes on the highway and the engine felt like it was grinding. I was worried that I was going to break down. The dealership kept my vehicle for 9 weeks, charged me for “repairs” that made my vehicle worse, not better, and was not truthful to me during the process. I am out the cost of these “repairs” and left with a vehicle that does not drive properly. More

I recommend to see Ray because he has a great personality, and was absolutely awesome with my kids!! He will do everything in his power to help anyway that he can to get you in your new/ used car personality, and was absolutely awesome with my kids!! He will do everything in his power to help anyway that he can to get you in your new/ used car!! Thank you for everything Ray!! I appreciate your hard work! More

Excellent Sales Experience The sales crew was interactive, but never pushy. Ed Horton provided a lot information and was accommodating to my requests. When we took delivery of t The sales crew was interactive, but never pushy. Ed Horton provided a lot information and was accommodating to my requests. When we took delivery of the vehicle, Ed took time to address my young daughter directly, and treated her with great respect and patience as he explained the safety and convenience features. Although I was pre-approved through my personal bank, Jackie Green suggested that I allow her to seek other offers. She was able to quickly find a better percentage rate through a local bank, which I accepted. Alex High in the Service department extended excellent customer service and professionalism. More

Fast and Friendly We went in to test drive a new car and the staff were friendly and worked with us so well that we drove off in that same vehicle shortly after the dri We went in to test drive a new car and the staff were friendly and worked with us so well that we drove off in that same vehicle shortly after the drive. They were fast, friendly, courteous, and professional. More

I was very pleased with my experience. Everyone was kind and the process was painless. I would recommend them to anyone looking for a nice Honda. and the process was painless. I would recommend them to anyone looking for a nice Honda. More

Easy, no pressure, good car for a good price Gio was very good to work with. He had the car I wanted to look at ready when I arrived, never tried to pressure me, or sell me on something more expe Gio was very good to work with. He had the car I wanted to look at ready when I arrived, never tried to pressure me, or sell me on something more expensive than I wanted. I got a good price for the car, a good rate on a loan (that beat my credit union's offer), and walked out with very little hassle. He even drove the car to my home since I didn't trade in my old car! More

This is my second purchase from Germain Honda and I couldn’t be happier with the service I received both times. From the second I walked in the door until I left in my new car, they were attentive and couldn’t be happier with the service I received both times. From the second I walked in the door until I left in my new car, they were attentive and willing to work with me every step of the way. If you are in the market for a new car, be sure to visit here first and you won’t have to make any other stops. More

Transparent and professional Ed was courteous and professional. He explained everything I needed to understand concisely. Dave was to the point and transparent. Closed the sale Ed was courteous and professional. He explained everything I needed to understand concisely. Dave was to the point and transparent. Closed the sale like a champ! I could have talked to Scott for hours. Ideal professional that can put you at ease, relatable and explains finance and documentation to where you sign with confidence. Easy to recognize a great culture at this organization. Happy to be a new customer! More

Great Experience!! We had not purchased a new vehicle in a very long time! In the past, it seemed that purchasing a vehicle was an all day experience. At Germain Honda o We had not purchased a new vehicle in a very long time! In the past, it seemed that purchasing a vehicle was an all day experience. At Germain Honda of Beavercreek, it was a fast, easy, no-pressure environment. Gio was our sales person, and he did a fantastic job of answering all our questions (and we had tons of questions!) More