Germain Honda of Beavercreek

I was able to pull into the service area right away. Alex met me as soon as I pulled in. He told me about how long it would take to service my vehicle. He honored by coupons which meant I received an Alex met me as soon as I pulled in. He told me about how long it would take to service my vehicle. He honored by coupons which meant I received an oil change, filter and tire rotation for less than I sometimes pay for just an oil change! More

I took my civic in for service and Alex took great care of me. The service was fast and efficient. Germain always goes the extra mile and does a great job! of me. The service was fast and efficient. Germain always goes the extra mile and does a great job! More

AMAZING! Annette! Is why I will come back to Germain AMAZING! Annette! Is why I will come back to Germain Honda. If you are like me and don't like to be "sold" on a car or put in the corner for AMAZING! Annette! Is why I will come back to Germain Honda. If you are like me and don't like to be "sold" on a car or put in the corner for hours ( which was my previous experience with a different place..Then Germain Honda is where you want to start and Annette is the sales specialist you want to see , PERSONALLY PLUS Professionalism she is the real deal... For the first time in a long time I left feeling I wasn't taken to the cleaners, I trust the experience I had. I found out later that this dealership is not commission based, so when I left I felt like I got all the info I needed without feeling like I was beat Up to buy a car.... I am HAPPY! My finance guy explained everything and I got a extra package to make sure I can take good care of my investment... With my previous car I bought extra coverage and when I went to use it well let's put it this way "it was a pain to use" you had to call them get approval, yada, yada,yada... Now if I lose a key, or get a flat just take it in and they will take care of it and the coverage is much cheaper... That's what I call piece of mind. I walked in with my dream gas hog with all bells and whistles, walked out with a fair deal and my second Honda, I love Honda's. I will have this car for a long time and when I'm ready I will go back to Germain Honda and get another one... Doin' my happy dance!!! ANNETTE AND GERMAIN FOR MAKING MY DAY!!!! More

Our first visit to Germain Honda didn’t go well and the service we received from the salesmen that met us outside was not good. We weren’t going to come back but I’m really glad we did because we got Dan I service we received from the salesmen that met us outside was not good. We weren’t going to come back but I’m really glad we did because we got Dan Idell as our salesman the 2nd time. He did everything he could to get us the deal we wanted and kept constant communication throughout the whole process. He was honest about everything and we never thought he was hiding anything from us. Dan is a great salesman and an even better guy, we will recommend him to anybody looking for a new car. More

Alex High was very knowledgeable and helpful! He was very clear about what needed to be done with my car, and explained why it needed it. clear about what needed to be done with my car, and explained why it needed it. More

As usual, I had a great experience at Germain Honda. The crew completed my oil change and tire rotation in less time than estimated. Joseph Zimmer was helpful in answering all my questions. The waiting area crew completed my oil change and tire rotation in less time than estimated. Joseph Zimmer was helpful in answering all my questions. The waiting area was well-stocked, and I was able to get plenty of remote work done while waiting. More

I took my car in to have a key made and Alex High took good care of me. The key was a little expensive. Thanks good care of me. The key was a little expensive. Thanks More

They made leasing a car easy. Dan Idell and Ed Horton were extremely helpful with helping me find a new car and return my old lease. were extremely helpful with helping me find a new car and return my old lease. More

Raymond Forsee was excellent to deal with. I don’t have any complaints at all and it was the easiest car purchase I’ve ever made! I would definitely but there again. any complaints at all and it was the easiest car purchase I’ve ever made! I would definitely but there again. More

Previously I've purchased two cars, and this would have been my third purchase from Germain Honda of Beavercreek. But this experience has made my decision never to buy from them again. When you are dealing been my third purchase from Germain Honda of Beavercreek. But this experience has made my decision never to buy from them again. When you are dealing with more than one person, the experience goes down the drain. There was confusion about which person was assisting me. I was already working with my bank to get my loan completed. I currently did not have a method of transportation to get the car; that is why I was doing this all online. I was in response to Kayla. She was friendly and helpful. Then I received a message from Amanda because I was not getting information about the exact Honda Care prices. They were trying to sell me at a higher rate than what another dealership would have offered me. When I looked at the invoice, it was called the same as the last car I bought from them at a lower cost. Then I spoke to someone else I do not even recall; maybe it was a manager or someone, but I do not remember. Then today, when I was trying to get things in process with getting things finalized and when I was trying to get a signed invoice, I needed to have one with the Honda Care removed because I thought I might pay for that out of pocket. Later decided it would be best just to put that in the loan. The manager stepped out for lunch and did not hear back. Then I got a message from Izzy. Let me say that this experience is what made me finally decide I would not be purchasing "Germain Honda of Beavercreek."The reason why is when I talked to Izzy, the invoice had a blank VIN with the car marked as used. She should have taken the time to make sure it was correct since it took over 2 hours for me to hear back from anyone at the dealership.' I then felt the customer service provided was not making me feel like a valued customer after already purchasing two cars from them. I asked the question about precisely what I should be doing since I cannot get directly to the bank to get a check and did not want to sign at the dealership. Izzy then said the options were to either have the check or sign at the dealership. I felt like the dealership was trying to OVERCHARGE me if I sign with them. At my bank, I can get GAP for less than 400, but at the dealership, I would have to pay $600+. I think I asked to speak to her manager, and then she was very sarcastic and rude and then disconnected the call. Then, I called back and talked to the lovely receptionist and then got connected to a manager. He started saying how Izzy was a professional and some other things. If she were a professional, she would have done a better job handling the call and not disconnecting it. I already had a deposit down on the car and tried everything I could to get things ready by their time of Friday at noon. However, the manager mentioned the paper from the loan, which I assume is a letter of intent; however, Izzy never told me about that option. The manager did not seem to care and was like he would only give me 24 hours. I understand they are trying to sell cars, and I was ready to buy one. I then started bringing up other reasons why I feel I do not want to sign at the dealer is because the dealer gets a percent of the money from the bank. Why would I want that because, my bank has been beneficial and responsive, unlike Germain Honda of Beavercreek. I took some time to reflect and thought this is how I get treated after buying two cars from this dealership. I then called back and spoke to the receptionist and got transferred back to Izzy because I decided I will no longer be spending my money at a dealership that does not provide a positive customer experience. I asked for a refund; she said she would do it ASAP and send me a receipt. I also let her know about when she disconnected my call, but she said she did not. I wanted to wait until I had the refund info because I do not trust Izzy or Germain Honda of Beavercreek anymore. I am sorry for Kayla not getting the sale; however, I am not doing business with Germain Honda of Beavercreek, who does not care for customer service. So when making a purchase, look to see how they treat you. If you love your bank, sign directly with your bank and not the dealer because they will OVERCHARGE YOU! If you sign with the dealer, they get an amount of your loan from your bank. If they make it difficult to work with, they are not a good fit. Responsiveness is important. Yes, they may be busy, but they should be providing excellent service. The car dealerships are not caring; it seems; they want their money and would be like, we'll I do not care, I'll get the next customer. More