Germain Ford of Columbus

When I was in the market for a used truck lee was very helpful in the process. He listened to what I was looking for and made the entire experience quick and enjoyable. helpful in the process. He listened to what I was looking for and made the entire experience quick and enjoyable. More

Lee was extremely helpful. He set up my cell phone for hands free incar use. Only one set of keys were available when I picked the car up. Lee followed up and called me to let me know he had secured a sec hands free incar use. Only one set of keys were available when I picked the car up. Lee followed up and called me to let me know he had secured a second set. While getting my first free service, I walked to the showroom to look around and Lee was there. He was his normal outgoing and friendly self. More

Lee was very helpful with my new car sale. He walked me through the process and kept me updated on my new car. He showed me how to use the electronics in the car including the radio and connected my cell p through the process and kept me updated on my new car. He showed me how to use the electronics in the car including the radio and connected my cell phone to the car's system. He was also very helpful when unfortunately about two weeks after I got my new car another driver rear ended my car and I need repairs. More

Lee at Germain is fantastic! Honest and committed to his customers. No games played just a great deal! I've been buying and servicing my Fords from Germain for over nine years - I've been very happy. customers. No games played just a great deal! I've been buying and servicing my Fords from Germain for over nine years - I've been very happy. More

Amazing customer service and friendliness provided by all employees of Germain Ford during my visits there to purchase a new vehicle and to trade-in my old one! Ryan Hauger worked very well with me by provid employees of Germain Ford during my visits there to purchase a new vehicle and to trade-in my old one! Ryan Hauger worked very well with me by providing answers to any and all concerns or questions I had during the process. He is a great salesman and asset to Germain Ford! More

In reply to the attached email: This has to be about In reply to the attached email: This has to be about the most unprofessional dealership I have EVER had the misfortune to do business with. Went In reply to the attached email: This has to be about the most unprofessional dealership I have EVER had the misfortune to do business with. Went in for my SECOND Ford Mustang as I had purchased my first from them in 2007. The first was a car that was just something off the lot and this time I really wanted to order the car of my dreams instead of just settling. HUGE MISTAKE ON MY PART. I was promised a build and ship time of about 6-8 weeks and promised regular updates via phone and email up until the car arrived at the dealership. Now I fully understand things can happen but I was absolutely floored that the dealership took my deposit and would not provide ANY information about the whereabouts or status of said order for over 8 weeks despite repeated calls and contacts. The most I ever got was the repeated "I'll have my supervisor call ya' tomorrow man, promise!" and of course they never did. Finally, I was reduced to driving back to the dealership myself to request a refund on the deposit as I couldn't tell if they even submitted the order to Ford. Only upon arrival was sales agent (miraculously) able to tell me the car was indeed on order and due to arrive in about a week. I informed him at that time I was STILL (albeit annoyed)interested in the car and would still like for them to call me when it arrived. Order placed and deposit was taken April 1st...refund requested and received May 20th....it's mid-OCTOBER...and I'm still waiting for a call. Thanks for the awesome service...I hope it was worth losing a previously loyal customer. Chris "Wanted to thank you for your purchase once again. I hope everything is treating you well. This month at Germain Ford we are having a contest with all the sales people here. As you all know I take my career very serious and would love the positive feed back. I wanted too see if I could take a few minutes of your time go to one of these websites or both of them and talk about your experience here at Germain Ford and Myself. Thanks again everyone and please call me if you have any questions about anything." Ryan Boomer Hauger Germain Ford 7250 Sawmill Rd Columbus, OH 43235 Sales Consultant More

I have purchased many cars (5 and 1 lease), from Dick Ruhl and Germain Ford because of one person. Ricart sometimes was a few dollars cheaper, Lee Greens word and integrity and the service he provided b Ruhl and Germain Ford because of one person. Ricart sometimes was a few dollars cheaper, Lee Greens word and integrity and the service he provided before, during and after the sale, is what kept me coming back. We will be back for my sons pick-up truck. Jeff Polhemus 614-562-1887 More

I was specific on the color(inside and out) of Fusion I wanted and Lee found it in Michigan. The only one he could find. I didn't want a spoiler,which it had,but I sacrificed my dislike for them to get m wanted and Lee found it in Michigan. The only one he could find. I didn't want a spoiler,which it had,but I sacrificed my dislike for them to get my car. Thank you Lee for making my new car experience pleasant. My previous car was 15 years old. As you see,I hold on to my cars "forever". The only thing that would have made my experience more pleasant would have been the cost. Less of course. I have recommended Lee whenever I hear of someone shopping for a new car. Sherry Homier More

Lee was a very informative and friendly salesperson. He also got me a great deal on my trade-in. I would recommend him to my friends and family. also got me a great deal on my trade-in. I would recommend him to my friends and family. More

Ok, we would recoommend Ryan Hauger at Germain Ford because he went along with everything we wanted him to do for us. He didn't rush us around. He had things done to the car we saked him get fixed, he because he went along with everything we wanted him to do for us. He didn't rush us around. He had things done to the car we saked him get fixed, he worked with us on the price,and he treated us as if he wanted our return business some day as well as us sending car buyers his way. More