Germain Ford of Columbus

Dear Germain Ford, A few weeks ago I wasn't Dear Germain Ford, A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came t Dear Germain Ford, A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came to Germain looking for a good deal on a used German car. I had been driving automatic for years and wasn't intending to purchase a stick shift at all. Never the less I wanted to give it a shot and it turned out to be the best decision ever. I love driving manual now and will never go back. Jerry had more confidence in me than I did in driving the car which made the whole process of learning that much more fun. Shane really went the extra mile to work within my budget and find a loan that was reasonable. When one of the tires blew from a puncture the day I purchased the car, they assumed full responsibility given the surrounding construction and replaced all the tires. Jerry even made sure the tank was full and the car was clean before I left. This is the first car I've bought from a dealer and it's going to be the experience by which I will measure all my future ones with buying cars. The standards of service and customer care here are absolutely outstanding. Germain gets 5 stars across the board. Thank you so much for everything. More

I had a wonderful experience dealing with the two professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of Them! More

I had a very positive experince here and John was very easy to work with. I felt no pressure... That was very important to me. John listened to want I wanted and worked very hard to get me want I wanted easy to work with. I felt no pressure... That was very important to me. John listened to want I wanted and worked very hard to get me want I wanted, he fought for me, that is nice, some one to go to bat for me..... Thanks John... S. Coles. I will be sending all of my friends to John when they are in the field for a car, new or used. More

Purchased a 2013 Ford Focus SE on 3/12/2013. I was looking for a car like the Honda CIvic but with a hatchback, and the Focus filled that need nicely. My salesperson, Zack Manning, was outstandin looking for a car like the Honda CIvic but with a hatchback, and the Focus filled that need nicely. My salesperson, Zack Manning, was outstanding, giving me all of the information I needed in a professional manner. (Come on, Germain, how about putting Zack's picture on DealerRating?) I dealt with a number of salespeople at many dealers in looking for a new car, and Zack was the best in every way. The deal was fair and took very little time. I got a fair value for my trade-in. I could probably saved a couple of hundred dollars driving between Ford dealers, but the professional and friendly attitude at Germain locked up the deal. I would also like to thank CJ for going over every aspect of the car with me. With the complicated electronics in new cars, every dealer should have someone like CJ to go over ALL of the details. He did a better job of explaining things than the poorly written Ford Manual. More

Very knowledgable and helpful. They say there is no haggle room on price but if you stay firm they will usually come down to a more reasonable offer. They understand that the consumer wants the best d haggle room on price but if you stay firm they will usually come down to a more reasonable offer. They understand that the consumer wants the best deal, but that they also have to make a profit. More

We had a great experience over a few days finding the perfect vehicle, thanks to Spencer. We also appreciated the open,respectful communication with Shane. perfect vehicle, thanks to Spencer. We also appreciated the open,respectful communication with Shane. More

Ben was great. Very attentive and he blended his personality with ours. He was willing to show all features of the vehicle and worked with us throughout the process. personality with ours. He was willing to show all features of the vehicle and worked with us throughout the process. More

I recently purchased a 2010 Ford F150 Lariat and posted a comment about Shane and Zach. Three days after that purchase I returned (Monday 11 March) to the service department to have my keyless entry and a k comment about Shane and Zach. Three days after that purchase I returned (Monday 11 March) to the service department to have my keyless entry and a key fob reset/programmed. I was greeted by Jeff Hoover upon entering the service area. Within just a couple minutes my truck was taken to have the work completed. I don’t believe I was in the dealership more than 30 minutes and my service was complete. While waiting that short time Jeff and I began talking as he too is a Ford truck owner. We discussed everything from frequency of oil changes, tire rotations, and replacement tires that we each favored on our trucks. Though Jeff had work to complete he still continued to talk with me while doing so. This is the service everyone desires but do not always receive. Thanks Jeff! More

This was a very friendly transaction. I laid low for 6 weeks after my first visit and was not pestered with phone calls. When I decided to buy, I got the price I was looking for without any haggling/ has weeks after my first visit and was not pestered with phone calls. When I decided to buy, I got the price I was looking for without any haggling/ hassles typical dealer games, no high pressure. Ben and everyone else was very helpful, and got a demonstration of the Sync tech before we left. Overall a positive experience. More