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Germain Ford of Columbus

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.7
519 Reviews
Your gateway to an exceptional Ford experience can be found right here in Columbus, Dublin, and Hilliard, Ohio, at Germain Ford of Columbus. We're excited to be your partner in finding the perfect Ford vehicle, ensuring your car shopping journey is as enjoyable as possible. We take pride in creating a warm and welcoming atmosphere. As soon as you enter our doors, you're not just a customer - you become part of our extended family. Our commitment to outstanding service and support remains unwavering, and we're dedicated to making your Ford experience truly special. Read on to discover our wide range of tools and resources at your disposal. If you have any questions, call or contact us online today!
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7250 Sawmill Road

Columbus, OH

43235

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Showing 519 reviews

March 03, 2024

Torrey, Service Advisor, and Derrick, Technician, took great care in servicing my vehicle. Torrey was accommodating to allow me to prearrange pickup of my friend’s vehicle after service and leave my vehi More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey, Derrick
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Mar 04, 2024 -

Germain Ford of Columbus responded

We're so glad to know that Torrey and Derrick provided you with such great service at Germain Ford of Columbus! We'll make sure your kind words reach them. Thanks for choosing us, we look forward to serving you again in the future!

March 02, 2024

Very Great. Fast and perfect service. Nice and friendly crew. Very helpful and respectful of my time. More

by Chase999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sheppard
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Mar 04, 2024 -

Germain Ford of Columbus responded

Chase, we're delighted to know you had a great experience at Germain Ford of Columbus. Our team always aims to provide efficient and friendly service. Thanks for your review!

February 08, 2024

Love the valet service. Super convenient. The service representative was knowledgeable and helpful. My experience was perfect. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service 5 stars
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Feb 09, 2024 -

Germain Ford of Columbus responded

Debbie, we're so glad to know you found our valet service convenient and the team knowledgeable at Germain Ford of Columbus. Thanks for sharing your perfect experience with us!

January 21, 2024

Love it. My sales person Jean listened to his customers on what they like. He didn't push a vehicle on me on what he thinks I like. Nothing but great vibes. W More

by marussell26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean
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Jan 22, 2024 -

Germain Ford of Columbus responded

We're delighted to know Jean was able to provide you with the great customer service that Germain Ford of Columbus is known for. Thanks for recommending us, and enjoy your new vehicle!

January 10, 2024

Matt Fisher service coordinator was very friendly and knowledgeable. Quick service and explained what was done to my truck. Great people to deal with. More

by jbeav52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Fisher
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Jan 10, 2024 -

jbeav52 responded

Great place to purchase a vehicle from. Great service personal. Service time was as expected.

Jan 10, 2024 -

Germain Ford of Columbus responded

We're glad to know that Matt and our team at Germain Ford of Columbus provided you with friendly, knowledgeable service. Thanks for the positive feedback!

January 05, 2024

I don’t like the new check in process for my appointment for the works. They didn’t wash my car as usual. I bring my 2014 escape in every 6 months since I bought it in 2015. The Staff is always pleasant no More

by bonniesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Rahm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Secrest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Germain Ford of Columbus responded

We appreciate your feedback on the new check-in process at Germain Ford of Columbus. We're glad to know that our staff and servicing meet your expectations, but we apologize if you missed out on a car wash this time around. Your loyalty means a lot to us, and we hope to have the opportunity to make this up to you next time.

Jan 05, 2024 -

bonniesigns responded

Ok thanks

December 17, 2023

James Soto was very helpful, he worked with me till I found the vehicle I wanted. More

by trumpbingo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Cropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Rahm
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Secrest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Germain Ford of Columbus responded

We are so happy that James at Germain Ford of Columbus was able to help you find the vehicle you wanted! Thanks, and we hope to see you down the road.

December 16, 2023

Mike was great helping me review the recalls and scheduled the appointment on the spot. The work was performed as promised More

by jagtem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Busch
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Dec 18, 2023 -

Germain Ford of Columbus responded

We're glad to know that Mike was able to assist you effectively with the recalls at Germain Ford of Columbus. Thank you for sharing your positive experience, we appreciate it!

December 15, 2023

Always go out of their way to make purchasing a vehicle simple and easy. My third vehicle bought from this location. More

by toddcanei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Cropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Rahm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Secrest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Germain Ford of Columbus responded

Todd, it's great to know you've had consistently positive experiences at Germain Ford of Columbus. We appreciate your loyalty and look forward to helping with any future vehicle needs!

December 11, 2023

Check in was simple, the staff was courteous and efficient. The “Works” was performed quickly and rear wiper blade replaced per my request. I made an appointment which expedited the process, plus I More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane staff
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Dec 11, 2023 -

Germain Ford of Columbus responded

JT, it's great to know that your visit at Germain Ford of Columbus was efficient and satisfactory. We appreciate you taking the time to share your experience with us!

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