Germain Ford of Columbus

Scheduled an oil change, discovered during inspection brake pads and rotors were needed. Repairs were able to be done that day. brake pads and rotors were needed. Repairs were able to be done that day. More

I scheduled a service appointment for Saturday, July 29th at 10 AM to have the transmission fluid and filter changed as well as the gas filter. Upon my arrival I was informed that they generally don't change at 10 AM to have the transmission fluid and filter changed as well as the gas filter. Upon my arrival I was informed that they generally don't change the fuel filter unless the fuel pump, etc. goes out. That was fine with me, I asked them then if they could replace my spark plugs and they agreed. The lady who checked me in advised me that it would take about an hour. That seemed optimistic to me, but I thought perhaps they had someone dedicated to transmissions/fluid changes and they weren't busy or something. In any event, at 12:42 PM, (almost 4 hours later) the guy told me he was close to being done. At 1:40 PM (almost 5 hours later) I was told that it would be about another 20 minutes. I was actually able to leave at 2:13 PM....That is 5 hours and 13 minutes after I arrived. Ford employees set an expectation as to when I'd get my truck back several times during my service visit and they failed miserably on each of those occasions. I appreciate that they're open on Saturdays, but they need to be more realistic with respect of time management. My wife could have followed me up there (I drove about 28 miles to get there) and she and I could have done some running around in the area, even gone to the zoo, had they been more realistic with how long this would take. My other complaint...it was $425 and change for a spark plug change...that is the most ridiculous thing I have ever heard of, it's highway robbery. I suspect this process took so long so that they can charge excessively for labor. Ridiculous. More

The concierge service was so very nice. Not having to wait in a lounge for hours was very convenient. My car was finished and back at my house 15 minutes after my original appointment. Gre Not having to wait in a lounge for hours was very convenient. My car was finished and back at my house 15 minutes after my original appointment. Great service. More

Been dealing with Germain for decades . Have purchased at least 8 vehicles. Todays service was OK . Have purchased at least 8 vehicles. Todays service was OK . More

Michael is a great guy and helped us by answering all the questions. For sure he is very knowledgeable. questions. For sure he is very knowledgeable. More

This dealership was great. Everyone was courteous and polite. They took care of all my concerns about my vehicle. Everyone was courteous and polite. They took care of all my concerns about my vehicle. More

My process from start to finish was flawless. It was very comfortable and there was no pressure at all. It was a fantastic experience. It was very comfortable and there was no pressure at all. It was a fantastic experience. More

Very helpful and professional, good with answering questions, highly recommend them in the future for service needs questions, highly recommend them in the future for service needs More

Excellent crew! Wonderful hospitality! Fantastic services! Imaginary experience! I Can't thank you enough GERMAIN! Wonderful hospitality! Fantastic services! Imaginary experience! I Can't thank you enough GERMAIN! More

I have dealt with Germain dealerships for years. In Naples Fl. as well as here. I’ve never been more satisfied. Working with Michael was very easy. He was most accommodating. It’s always very quick. In Naples Fl. as well as here. I’ve never been more satisfied. Working with Michael was very easy. He was most accommodating. It’s always very quick. More