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Germain Ford of Columbus
Columbus, OH
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 477 reviews
October 09, 2023
Got a link to send a review in. .. Really I only had a work order written so I could do some of my car maintenance. I do really like it here though. .. Really I only had a work order written so I could do some of my car maintenance. I do really like it here though. More
by Ana Salyer
Employees Worked With
Mike Busch
October 01, 2023
This was an adequate service experience. I had a phone conversation with the tech, we talked about services. Then I was send a text and had to click through to do the same thing. Was never n I had a phone conversation with the tech, we talked about services. Then I was send a text and had to click through to do the same thing. Was never notified in any way text or phone call that the car was ready. More
by mrs.amw
Employees Worked With
Torrey
August 30, 2023
I'm not one to complain generally, about anything really, but me and my wife's recent experience with Germaine Ford was horrible and no one has offered anything other than generic apologies this entire time. but me and my wife's recent experience with Germaine Ford was horrible and no one has offered anything other than generic apologies this entire time. I'm not even sure what I'm looking for at this point other than to hope this doesn't happen to anyone else. My wife and I purchased a 2014 GMC Terrain from Coleton on July 27th, 2023. We did our usual test drive, pulled it into a parking lot and checked all the features, looked under the hood, etc... The car made no odd noises and everything appeared fully functional in our brief time with the vehicle. Unfortunately, after driving it home and then to Meijer in Grove City the check engine light came on. We purchased the car for my wife to take out of town the next day for job training and she wasn't able to take it. I messaged Coleton and he told me to bring the car in first thing the next morning saying "I am sorry for the inconvenience, we will correct the situation." I was not able to get the next morning off work and the proper technician was not going to be available until Monday so I took the GMC in then. I had also noticed after being forced to drive it over the weekend (my wife had our other car out of town) that it made an odd squealing sound when turning the wheels, especially at freeway speeds. I reported that to Coleton as well when I dropped the car off. On Monday they had my car until midafternoon, and then sent me home with an invoice stating that the check engine light might possibly be a camshaft sensor and that I should take it to GMC if it happens again. As for the squealing when turning they noted that they were "unable to verify my concern." From this point we continued to drive the car because we assumed the technicians at Germain Ford knew what they were doing and would have alerted us if something was off with the car. Also thinking that maybe we just weren't used to the car yet. Fast forward about a week and a half and my wife and daughter are on the side of the road because the car was no longer able to be controlled and the tires had gotten so severely balded that there was no traction in the light rain. We had the car towed to Tuffy in Grove City. The vehicle had bad control arms, blown rear suspension, bad ball joints, and because of all this needed four tires replaced and aligned. That set us back $3000 for a car that we had just driven off the lot and was already "checked" by Germain Ford. From about the time of "service" at Germain Ford our salesman Coleton had become unresponsive. I had similar trouble getting in touch with anyone at Germain for awhile also. I work a lot and have a large family so there wasn't tons of opportunity to call, but when I did try over the next few days the phone would just ring and ring. Then Carfax prompted me to write a review for Germain Ford. I did, which prompted Service Manager John to contact me. He essentially offered a dry apology and promised to pass me on to the used car sales manager. The used car sales manager, of course, never contacted me either. Frankly for all the costs we've incurred and all the inconvenience, one star is too many. Avoid this place at all costs. More
by woodm28
Employees Worked With
Coleton Wirth, John Frederick
August 21, 2023
I have always loved this dealership! !! I was upset that I got charged for having to pay $125.00 on a Ford recall diagnostics!!! I found out that it’s up to the dealer to charge you !!! W !! I was upset that I got charged for having to pay $125.00 on a Ford recall diagnostics!!! I found out that it’s up to the dealer to charge you !!! What ??? I have bought I think four cars , truck from them. Aren’t I considering a loyal customer??? I take my car only to them for my oil changes or any other thing. New tires, windshield washer blades etc. Plus my passenger seat switch trim had to be replaced !!! No one hardly sits on that side. They said it can be from someone sliding out not lifting themselves up when they get out of the car ! I think this was a bad part made from Ford !!! I thought they had said drivers side which is still ridiculous for a car only three years old. Do I love my dealership, yes but getting charged for diagnostic for something Ford recalled is horrible. More
by choerath33
Employees Worked With
Zak Hensel
