Germain BMW of Naples

I want to include the person who worked on my car that sent me the video. I do not have his name. The video he sent me was very impressive. Very much appreciated! Please include him as very satisfied w sent me the video. I do not have his name. The video he sent me was very impressive. Very much appreciated! Please include him as very satisfied with my service!! Excellent job taking care of my car!!! More

Christine Barta is the best service advisor I have had at any Bmw location she is conscientious and always goes the extra mile so that my needs and questions are always addressed. She and the Bmw service a any Bmw location she is conscientious and always goes the extra mile so that my needs and questions are always addressed. She and the Bmw service are a major reason why I keep buying the brand. More

Great dealership, always helpful with scheduling. Loner vehicle available when needed. Fast service and also recalls are completed fast sometimes even while you wait while getting your oil change. Ve Loner vehicle available when needed. Fast service and also recalls are completed fast sometimes even while you wait while getting your oil change. Very happy with their customer service, especially Chuck Griffith who is always willing to help. It is always a pleasure to work with him. Thank you. More

Mr. Gray was a pleasure to work with and very Knowledgeable. The waiting room was comfortable. Knowledgeable. The waiting room was comfortable. More

Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully. Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were not scratched. Additionally, the Germain dealership did not charge an additional percentage for using a credit card. I plan to continue to do business with Germain BMW of Naples. More

Germain BMW of Naples gives excellent service. The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gav The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gave me accurate information on what was going on and the time it would take. My car was returned to me washed and a video of the repair and inspection of my vehicle was sent to me. Everything and everyone was very professional. More

Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. More

Christine Barta was very knowledgeable and attentive. The service dept was awesome as well. A little disappointed that a front running light for a BMW M2 is $4,000.00...... Besides that everything wa The service dept was awesome as well. A little disappointed that a front running light for a BMW M2 is $4,000.00...... Besides that everything was great. Ask for Christine when inquiring about service. More

Pleasant and easy is my descrption of the negotiation and purchasing process of my new X5. Thank you Karina Ledesma you did a great job purchasing process of my new X5. Thank you Karina Ledesma you did a great job More

I recently brought my 2020 BMW X3 in for a recall issue, and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled ef and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled efficiently and professionally. During the visit, an additional service issue was discovered, and Chuck promptly got us back on the schedule. We were in and out in no time. Chuck provided excellent communication and customer service throughout the entire process. Highly recommend Chuck and the service department at Germain BMW! More