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Gerald Nissan of Naperville

Naperville, IL

4.0
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 874 reviews

August 17, 2018

Borris and staff were awesome! But they sold me a LEMON! BRAND NEW 2018 maxima platinum They sold me a lemon! i have reached out to notify them of a few issues, and nothing is getting resolved. I will no lon More

by omark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Boris Gerdov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Miceli
Aug 21, 2018 -

Gerald Nissan of Naperville responded

Thanks for bringing in the car and meeting with me yesterday. I appreciate all the business that your family has done with us over the years, and as I stated yesterday, will have these fit and finish items handled for you asap. Appreciate your patience and loyalty to us, and look forward to returning your new Maxima to you quickly. Thanks again! Sincerely, Deen Collins Operating Partner Gerald Nissan

August 16, 2018

Worst experience ever Came on a Monday, came to an agreement on monthly payment and requested a day to think about it. Return on Wednesday and met the great Kevin who ripp More

by Bgarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Bombeck
Aug 18, 2018 -

Gerald Nissan of Naperville responded

Mr Garcia, I am sorry to hear that you are upset. Unfortunately, as we showed you, the approval from the bank was in fact for 7% for the 75 months; this is not from Gerald, but from the lending institution. We never changed the price of the car, nor the negotiated figures on the deal, the only change was the rate at which the bank approved the deal. We are sorry if you feel otherwise.

Aug 18, 2018 -

Bgarcia responded

So your dealer is the only nissan dealer in the state offering me 7 % but the other nissan delears have 4.9? And let’s not forget I offered to purchase the vehicle cash and was turned away? Don’t deny that you weaseled out of a deal. 730 FICO and im being offered a 7%. I must be on my way to buy some swampland next. =)

August 09, 2018

EXCELLENT MANAGER AND PERSON WONDERFUL EXPERIENCE WAS A PLESSURE NOT TO HAVE TO DEAL WITH A OLD SCHOOL SALES MANAGER ASK FOR BEN THE SALES MANAGER WHEN PURCHACING YOUR NEW NISSAN More

by TLOREN33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Rosenberg
Aug 13, 2018 -

Gerald Nissan of Naperville responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Nissan of Naperville! If there is anything else we can do for you, just pay us a visit! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

August 04, 2018

Purchase Thank you for making it a great experience. I will certainly send referrals your way. I look forward to a great experience with regular service as More

by EJauto123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Giles, Robert Rutkowski
Aug 05, 2018 -

Gerald Nissan of Naperville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

August 04, 2018

Bryon is very helpful and knowledgeable!! Been searching for a car for a couple months. Byron was very knowledgeable and patient with us. Would defiantly recommend him to others! He made our d More

by RKFranco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Giles
Aug 05, 2018 -

Gerald Nissan of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

August 03, 2018

Excellent and kind service Howard was a great help in choosing a car. He did not put any pressure on a purchase and was honest with me, which I really appreciated. He works in t More

by DG1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2018 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

August 01, 2018

Hitting a deer was a good thing Howard was great to work with. Prompt, professional and accomodating. Gerald dealership has lots of cars to choose from and drive if you wish. An e More

by 23deer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Daum
Aug 02, 2018 -

Gerald Nissan of Naperville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

July 31, 2018

Happy Customer! Abraham was very friendly, helpful and very patient. He answered all my questions. Abraham was very knowledgeable and very very thorough. Definitely m More

by nina07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham Guzman
Aug 01, 2018 -

Gerald Nissan of Naperville responded

Thank you very much for taking your time to leave us a great review! Congratulations on your purchase! I am pleased to hear about your great experience working with Abraham! If there is anything else we can do for you just give us a call! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

July 30, 2018

Great experience as always. Have been a customer of Gerald Nissan for many years so when it came time for my son to get his first car they were the obvious choice. Ali was great More

by Dwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Hasan
Jul 30, 2018 -

Gerald Nissan of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

July 29, 2018

Great car buying experience We had a great experience with Byron Giles. He was friendly and very knowledgeable. We did our homework before we came in and felt we got a very good More

by Kiml
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bombeck, Byron Giles
Jul 30, 2018 -

Gerald Nissan of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com

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