George Matick Chevrolet

George Matick Chevrolet responded

Jean, simply we apologize. There was a big miscommunication and we have tried to reach out to both apologize and offer what we can to make things right. After missing your first appointment, when speaking with you for the second appointment the issue initially was related to the availability of a rental vehicle. Without your warranty company authorizing the repairs and telling us how many days you would get for the rental we told you how much a daily rate would be and you chose to go elsewhere. We recognize that this is an inconvenience and apologize. When you told our Service Consultant that you would never buy another Chevy, she took that as meaning you would not be coming in for your Service Visit. She/We should not have assumed that, and that assumption led to the cancellation of your appointment. We could have done better and should have done better and not assumed you did not want your vehicle serviced. We are using this example in training our team.

Jean responded

Hello, I appreciate that you want to try to make it right. I did not chose to go elsewhere, the tow truck driver was loading my car when I got a text stating that my appointment had been cancelled so I had to find some place else to have it taken. I did not miss the first appointment. I was waiting on a tow truck because the car was not able to be driven. I was frustrated because I have children who depend on their mother to pick them up from school every day. I purchased a new vehicle in hopes that I would not have car troubles right away. I explained to the service advisor that both of my parents retired from General Motors and this was my first GM car. I was and am still disappointed that my new vehicle is not working. Whether I buy another Chevy or not in the future is irrelevant when I have a new one now that still needs to be repaired. If you say she assumed that I did not want my car serviced because I would not buy another one in the future, I will say the two have nothing to do with each other. I have worked in customer service most of my career. I hope that this can be a teaching moment for Matick. Luckily, Feldman Chevrolet was in an acceptable tow distance so that I didn’t have to pay extra. Regards, Jean

George Matick Chevrolet responded

Thanks so very much for your kind review and recommendation. We know you have plenty of options when it comes to a dealership to shop and put your trust in. Your belief in our team means everything. Whenever you need us, we'll be here to help. Thank sagain!

George Matick Chevrolet responded

There must be a miscommunication here. We would never discriminate based on the location of one's home or financial institution they work with. After learning of a concern you were having with a website online, one of our Managers attempted to call you to further discuss and assist and left a message only to find you had since left this review. We wanted to assist you as best we could and coordinate with whatever credit union you use, however, we couldn't reduce the price of the vehicle as much as you desired and wouldn't allow us to work through whatever confusion there was about a location issue you perceived. We apologize if we couldn't help you more, but certainly not for lack of attempt.

kd88976 responded

I have an response from Rachael Bunting that said the dealership doesn't sell outside of Redmond because they recommend uninspected vehicles to be towed. My first offer, by the way, is the price of the Camaro currently. I contacted a "sales manager" by phone a week ago asking for a resolution with zero response until this one.

George Matick Chevrolet responded

Thanks for your kind 5-star review and the feedback about your shopping experience with Deante Boyd and our Matick Team. We believe in giving our customers all the information they need, upfront, in a clear and tech-friendly way. Thank you so very much for your consideration and your feedback!

George Matick Chevrolet responded

We take feedback and claims like yours seriously. None of our team can track back your particular situation nor can we reference your name or visit with your screenname here, leaving us without an opportunity to appropriately respond nor take action to correct, train or improve. With your permission, we'd ask you to reach out to Mike Bertucci our Service Manager at (313) 531-7100 so we can speak about your situation, who you spoke to, when that was, etc. We'd like to understand at a deeper level to assure this wouldn't happen again. Please consider reaching out, we value your time.

Opatron responded

Will do

George Matick Chevrolet responded

Thanks so very much for your kind review and recommendation. We appreciate the consideration and the trust you put in our team!

George Matick Chevrolet responded

Kristen, thank you so much for your kind review and the trust you put in our team. We know you have plenty of other dealership options and it means everything that you travel to us to get your service. Whenever your vehicle needs anything, we'll be ready to assist. Thanks again for your kind recommendation.

George Matick Chevrolet responded

Thanks so very much for your kind review and recommendation. We know you have plenty of dealership options from which to choose. The trust you put in us means everything! Whenever you need us, please know we'll be here to help. Thanks again!

George Matick Chevrolet responded

We appreciate feedback from all of our guests, and apologize that you felt you had a bad experience. The vehicle you saw was not prepared yet for sale, but we showed you the vehicle in advance of being detailed. While far from ideal, our Detail Team does wonders that may have changed your perception having seen it later after that was complete. That said, with any used car, we're subject to the condition as to which we receive it and balance the amount of money/work we put into the car and what we then charge for it to make it competitive within the market. We hope you find the right vehicle for you and if we can help in the future, please do let us know.