Gensinger Volkswagen

Worst car dealership we have ever experienced. If I could give them zero starts I would. We leased a car from them and recently went through the process of buying the leased car. Aika was completely unhelpfu give them zero starts I would. We leased a car from them and recently went through the process of buying the leased car. Aika was completely unhelpful and uninformed during the whole process. She promised to email me information about what to bring for the purchase then never did so when I showed up I had to go to the bank to get a certified check.Then she made me purchase new plates which I later discovered was unnecessary for my situation. When I went back for help, she and everyone in the place including the manager was beyond rude and dismissive unwilling to help me cancel the purchase of the plates or refund my money. I could go on. They may be nice when they want to sell you a car but if you have any problems they are the opposite of customer friendly. Stay away. More

Gensinger Volkswagen is the place to go for amazing service and a wonderful experience. We were quickly greeted by the staff and we were asked if we needed any help. Armen helped us out with any questi service and a wonderful experience. We were quickly greeted by the staff and we were asked if we needed any help. Armen helped us out with any questions that we had. We found the car that I have been looking at for the longest time and Armen was nothing but professional and helpful. He made this experience a memorable one. He was very patient, kind and reassuring. Armen and the staff at Gensinger really value their customers and want them driving out of the parking lot happy and satisfied. If you are looking for a great car and top-notch service, check out Gensinger Volkswagen in Clifton. More

I took my leased 2019 Jetta for an oil change. Less than a week later, My car would not start with remote starter and it worked fine prior to oil change. I called to schedule an appointment but they were cl a week later, My car would not start with remote starter and it worked fine prior to oil change. I called to schedule an appointment but they were closed due to holiday so I left a message. No one returned my call, so I called back and had an appointment scheduled. When I went back, I waited over an hour and a half. I was told there was a problem with thermostat. I was told to schedule an appointment. No one informed of warranty coverage, loaner etc. I had to ask all the questions. I was told they didn’t have a loaner at time so I couldn’t schedule an appointment because I needed transportation. I asked when will a loaner be available and was told maybe in a couple of days. They would put me on a list. The following day I asked to speak with someone in service around 3 pm and was told there’s only one person and he’s assisting a customer so I asked to speak with GM. She wasn’t available so I left a message. The receptionist got back to me and said oh we have a loaner for you now. I asked if he checked with service to make sure they have parts, etc. He said I thought they called you and puts me on hold. The following day I drop off car and they ask me for my drivers license, insurance card and credit card as if I’m renting. No one informed me their loaner procedure required a credit card deposit of $500. I began to ask questions and informed them of their lack of communication and handling a loaner as a car rental. They mentioned the $500 deposit is if I have an accident. I told them that is what my insurance is for. They produce a rental contract with daily charges, mile charges so I refused to sign unless they removed which they crossed out but held $500 on my card. I’ve been with Gessinger for 8 years. This is my 3rd lease. I’ve never given them a problem and have done my oil changes only with them. One of my reasons for leasing is so I don’t have to deal with mechanical issues. I’ve had this car for under 2 years and it has 20,000 miles. The car is covered under warranty. Their lack of urgency to take care of issues did not sit well with me especially when something like this could have turn into something worse like car overheating and leakage. The other thing I didn’t appreciate is them trying to charge me for a loaner. The warranty not only covers repairs and labor but the manufacturer also reimburses them for rental and loaners. They have a built in Car Rental LLC into their dealership where they are charging customers while being reimbursed by manufacturers. Sounds like a scam. I understand charging customers with no warranty but not someone who has a warranty and the dealership is being reimbursed for by manufacturer. I have been with them for 8 years and have never given them a problem. I don’t even complain when they don’t have my car wash after service like other dealership do as a courtesy. My lease is up next year and it’s not looking promising. I do not appreciate how this matter was addressed. You would think they would want to keep customers like me. Well, to be continued. I have to pick up my car later and I am seriously hoping they do what is right, remove the $500 deposit and that I have no further problems with them especially legal. I am trying to avoid that but I have to exercise my rights. More

The short and sweet of the following long review:* My The short and sweet of the following long review: * My car was towed to one VW dealership (NOT Gensinger) that insisted the repairs wouldn’t be cov The short and sweet of the following long review: * My car was towed to one VW dealership (NOT Gensinger) that insisted the repairs wouldn’t be covered under warranty and that it would be at least $5200. * I had my car towed to Gensinger for a second opinion. I was told that it would be $1500 and that they were going to put up a fight for it to be covered under warranty. * After Gensinger made numerous calls to VW corporate and collected documentation to support the claim, they were able to get it covered under warranty, and I didn’t pay a penny. Dealership service centers get a bad rep—people think of them as sleazy places where your service “advisor” is out to get you by charging you for things you don’t actually need just so they can make money. Let me start by saying Gensinger Motors is the EXACT opposite of that. While it was never my intention to test this out, the story I’m about to share is a true testament to just how much Gensinger cares about their customers. My 2018 Tiguan recently experienced an unfortunate situation: while driving, I suddenly heard a loud noise and ultimately the vehicle stopped moving. Luckily I was able to pull over. Long story short, the ball joint on the front right wheel assembly had dislocated causing the axle to dislodge (read: the wheel was free to move on its own, separate from the rest of the wheels—bad news). The car was not driveable, so it had to be towed. First, AAA towed it from the side of the road to a local shop where the problem was diagnosed. From there, VW Roadside Assistance towed it to the nearest VW dealership (while I won’t name the dealership, to be clear, it was NOT Gensinger). Once there, after sitting for 3 days, they finally had the chance to look at the car. In those three days, I did some research and found out that there was a recall on some 2018 Tiguans in which the nut that secured the ball joint may not have been tightened correctly and could result in the ballpoint dislocating (sounds familiar). While my specific vehicle wasn’t included in the recall, it affected other vehicles made in the same period in which my vehicle was produced. Despite this, the first dealership told me it would be at least $5200 to fix and would not be covered under warranty as it was the result of an “external event” (kissing a curb 6 months ago). Unwilling to accept that brushing against a curb could cause such significant damage, I called VW corporate and spent over a week arguing with them about this. In their defense, the only source of information they have about the state of the car comes from the dealership where it was, which, suffice it to say, was certainly not advocating for me. Knowing that the quote they gave me was definitely “padded,” I ultimately decided to get a second opinion. This meant having the car towed somewhere else... Having read positive reviews of Gensinger, I reached out to them. I spoke with Brian who gave me the name of a towing company they work with, but he suggested that I first try VW Roadside since that would be free. While they don’t generally tow from one dealership to another, he said it was worth a shot. Sure enough, they were willing to do it (at least $100 saved, likely more). They were able to look at the car within 24 hours of its arrival at the shop. He called and informed me that it “wasn’t actually that bad.” I hadn’t told Brian anything specific about what the previous dealer had said. He told me it would be between $1400-1500 total to fix. When I told Brian that the other dealership quoted me $5200 he was, needless to say, surprised. He then told me that he wanted to see if he could get this covered under warranty, despite me telling him that we’d tried on our own. He suggested I gather some documentation, and after many calls to VW on his end, he was able to get them to cover it. So to recap, the first place said no warranty and $5200, Gensinger said $1500 and fought for me to not pay a penny. Sure enough, in the end, I didn’t have to pay anything. If this isn’t a testament to how much Brian and his team at Gensinger prioritize the customer over profit, I don’t know what is. Despite the fact that there are 3 or 4 dealerships closer to my home, I will absolutely go to Gensinger for any service in the future. More

I purchased my vehicle there, took it to them for a smell of gas in my vehicle they told me that the problem was one thing and charged me $1,212 only for the problem to continue. I took it back. They fixed t of gas in my vehicle they told me that the problem was one thing and charged me $1,212 only for the problem to continue. I took it back. They fixed the real problem which costed ($375) and now refused to refund my money. More

Wonderful Experience It was one of the nicest experiences I've had buying a car. Laura went out of her way time and again to help me with my purchase. Laura spent time go It was one of the nicest experiences I've had buying a car. Laura went out of her way time and again to help me with my purchase. Laura spent time going over every feature on my Tiguan SE, introduced me to service manager and gave countless tips on the car. When I left I felt happy and excited and most importantly for me was the patience and care I was shown from start to finish. I was introduced to her brother in finance and that was terrific in signing off on everything. I know from here on out I will definitely be a repeat customer of Gensinger's Volkswagon in Clifton, NJ Gail Sasso More

Probably the best service in the USA . The service the attitude of all employee is amazing . The owners are the most helpful and knowledgeable you’ll ever see . Most important it’s a pleasu The service the attitude of all employee is amazing . The owners are the most helpful and knowledgeable you’ll ever see . Most important it’s a pleasure to visit the dealership. They are not corporate they really care about there customers.to them the relation they have with their customers it’s the most important value. That’s the old way of doing business. More

Bad dealership, horrible service department. They don't call back after they received the part. When I called several times to schedule an appointment for the vehicle to get repaired, I kept ge They don't call back after they received the part. When I called several times to schedule an appointment for the vehicle to get repaired, I kept getting switched and then on hold for ever. Bad dealership horrible service. More

Tiguan Lease As someone in sales, you’d think that I would enjoy the sport of buying a new car. I don’t. I’m incredibly busy and don’t have time during my work day As someone in sales, you’d think that I would enjoy the sport of buying a new car. I don’t. I’m incredibly busy and don’t have time during my work day to field calls from salespeople with their xx nor am I interested in haggling in a dealership and waste a Saturday. I contacted multiple dealerships via email stating that I wanted to do as much of this over email as possible, but only Anika and Gensinger was willing to do so AND give me all the information I asked for when breaking down the price. I’d already driven the car and knew exactly what I wanted, and she was awesome in getting competitive on price and had all of the documents ready to go once I arrived. I was in/out WITH a full walkthrough of the car’s tech in less than an hour. I can’t recommend Aika enough - she’s even followed up twice to see how we like our new car. More

Horrible service. One of the most incompetent shops I've ever encountered. They charge ridiculous prices for ridiculous service. In addition, whatever they do or do One of the most incompetent shops I've ever encountered. They charge ridiculous prices for ridiculous service. In addition, whatever they do or don't do, my car is always back again. Time to find a better qualified VW dealership. This one sucks, and the people are too egocentric and arrogant. . More