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Genesis of Naples - Service Center

Naples, FL

4.5
318 Reviews

321 Reviews of Genesis of Naples - Service Center

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May 16, 2025

Great service. Had car serviced for maintenance. Car was promised at 1:00. Parwel called me at 1:02 to tell me my car was ready. Washed and serviced when I picked More

by CMCCONNELL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bartnicki
May 19, 2025 -

Genesis of Naples responded

Thank you for sharing your experience! We're delighted to hear that Parwel and the Genesis of Naples team provided timely service. We appreciate your feedback and look forward to serving you again in the future!

May 16, 2025

peter did a great job very helpful. getting paperwork too slow so i could pay and go home. sorry bruce midler More

by bruce m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
peter franks
May 19, 2025 -

Genesis of Naples responded

Thank you for your feedback! We're glad to hear Peter was helpful during your visit at Genesis of Naples. We apologize for the delay with the paperwork and appreciate your patience. We'll work on improving this aspect of our service.

May 15, 2025

Brought vehicle in for normal maintenance and had additional engine concerns. Peter addressed all my concerns and communicated service recommendations effectively. Check out process was very smooth More

by erin.crumly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
May 15, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided excellent service and addressed all your concerns at Genesis of Naples, Erin. It's great to know the check-out process was smooth despite our renovations. Thank you for sharing your experience!

May 15, 2025

Genesis service dept is always top notch. Good communication and usually very quick get me in and out in timely manner. More

by smitty2515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
May 15, 2025 -

Genesis of Naples responded

Thank you for recognizing the excellent service from our team at Genesis of Naples! We're delighted to hear that communication and efficiency have met your expectations. We look forward to serving you again soon!

May 15, 2025

Scheduled regular maintenance on line. Dropped car off and although very busy was taken care of right away. Received a call when service was complete at the time I was given. Service rep p More

by JACYMANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
May 16, 2025 -

Genesis of Naples responded

We're delighted to hear that your maintenance experience was smooth and efficient at Genesis of Naples. Our team is always here to ensure everything goes seamlessly, including addressing any issues like the chrome striping. Thanks for sharing your positive feedback!

May 15, 2025

Quick easy and efficient! With a car!! jC was wonderful on both ends. Thank you More

by christineltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Genesis of Naples responded

We really appreciate your positive review, Christine! Thank you for choosing Genesis of Naples and for giving our team a shoutout. Safe travels!

May 15, 2025

Compared to Fort Myers genesis this place is heaven on earth. They were professional and did what they promised. More

by prebuild
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC my service writer was excellent. I’m a dinosaur and don’t like having to go thru a lot to talk to someone but I guess that’s the way it goes these days.
May 16, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience at Genesis of Naples was heavenly and met all expectations. Thank you for choosing us, and we look forward to serving you again!

May 14, 2025

Excellent service very courteous. Very accommodating in a difficult situation with the renovation at the dealership. More

by LIVIN2CRUISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Genesis of Naples responded

We're glad our team at Genesis of Naples provided excellent service and handled the situation with courtesy. Thank you for your understanding during our renovations—see you next time!

May 13, 2025

Genesis of Naples is a great dealership. The experience will on be enhanced with the new dedicated dealership - not shared with Hyundai. More

by eambler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Poeling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC in service is not listed above and he is excellent.
May 13, 2025 -

Genesis of Naples responded

Thank you for the positive feedback! We're excited about our new dedicated dealership at Genesis of Naples and look forward to providing an even better experience. We appreciate your support!

May 13, 2025

Dealing with Genesis of Naples and with Pawel is a pleasure. It weighs heavily in the decision as to where to buy my next car. More

by ebhebeka
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bronski
May 13, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience with Pawel and Genesis of Naples has been so positive! We look forward to assisting you with your next car purchase. Thank you for choosing us!