Genesis North Orlando - Service Center

I love Genesis North Orlando, everyone that I’ve come in contact with has gone above and beyond! contact with has gone above and beyond! More

Service at this dealership was excellent! They picked up my car and kept me informed every step of the way. I took it in for a recall issue and had another issue that I needed to have check They picked up my car and kept me informed every step of the way. I took it in for a recall issue and had another issue that I needed to have checked. A part is required that I am waiting for, which I'll be sure to use the valet service again for that issue. I would DEFINITELY recommend this dealership for sales and service. More

I consider myself a loyal customer and always get great service. I traveled over 400 miles to get the service I expect from a dealership. This trip was well worth it! service. I traveled over 400 miles to get the service I expect from a dealership. This trip was well worth it! More

The staff was very clear about what was going to happen and they were very professional. and they were very professional. More

Best automobile dealership in my 60 years of car ownership. Best automobile dealership in my 60 years of car ownership. ownership. Best automobile dealership in my 60 years of car ownership. More

The battery in My GV80 died. I brought it in W/O an appointment and Davion & the service team were super! They got me back on the road in 2hrs. I brought it in W/O an appointment and Davion & the service team were super! They got me back on the road in 2hrs. More

I tried making an appointment for my scheduled maintenance, with a courtesy car, But was told that the next available day was approximately 2weeks later. maintenance, with a courtesy car, But was told that the next available day was approximately 2weeks later. More

Moises was wonderful. Very informative, helped me with my recalls and got me in and out quickly. Thanks again. Very informative, helped me with my recalls and got me in and out quickly. Thanks again. More

Service department was very unprofessional. I felt because my car repair was a recalled by the maker of the car and I wasn't paying out of my pocket my car was put aside until the last minu I felt because my car repair was a recalled by the maker of the car and I wasn't paying out of my pocket my car was put aside until the last minute after I called and pressure to get my car fixed after being in the shop 3 days. I also has a representative Moises who is supposed to be the Genesis representative of north orlando. He ignored my calls and text and after speaking with the general manager he then called me for 1 sec and actually he carried on about being busy and attending to other customers. The last time I checked I was also a customer. He should not and repeat SHOULD not be in that position. He has no customer service experience. He totally ignored me. More

Let me recommend you go to the Genesis of Central Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I rec Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I received a recall notice for my Genesis g80 for a SERIOUS problem. I contacted Genesis of North Orlando to get it fixed and was told it could take 2 appointments. They said they would check the part and see if has to be replaced and if it did they would replace it! Um NO! Called corporate customer service and was told I would get a call from GM Roger within 48 hours. It has now been 6 days! This is a required recall according to NHTSA. Hope you enjoy the communication from the FTC and NHTSA as you have been reported for ILLEGAL practices. More