Generation KIA

Had a pretty good experience. My sale representative, Johann, made the whole process very pleasant. I’ll say that I was a bit disappointed with the detailing of the SUV i purchase My sale representative, Johann, made the whole process very pleasant. I’ll say that I was a bit disappointed with the detailing of the SUV i purchased, wasn’t cleaned properly, some crayon marks from the previous owner were present, and even found a hard piece of chewed gum on center console. I was disappointed finding the stuff, but I won’t deny that i was rushing to get out of the dealership due to being quite tired after work, so I will give them the benefit of doubt. All in all, had a good experience, Johann was great guy. More

I had an overall positive experience purchasing my Kia seltos at generation Kia. Ray and Chris were very nice and accommodating. seltos at generation Kia. Ray and Chris were very nice and accommodating. More

Clean, the staff are all nice and the waiting area is comfortable. Looking forward to going back. comfortable. Looking forward to going back. More

Upon entering the dealership the Greta was very pleasant the salesman who approached my wife and I very courteous the dealership area where you would sit down with the salesman was very organized the furnit the salesman who approached my wife and I very courteous the dealership area where you would sit down with the salesman was very organized the furniture the cleanliness of the entire showroom the staff was very pleasant conversation was very polite the business transaction went pretty smooth and it was a joyful experience More

Salesman was professional and was not aggressive. He was helpful and easy to work with. The sales manager also was helpful He was helpful and easy to work with. The sales manager also was helpful More

Johann was great he listened to all of our needs and walked us through the entire process. I recommend to everyone out looking for a new vehicle. walked us through the entire process. I recommend to everyone out looking for a new vehicle. More

Had a wonderful experience at this dealership. The service by Mr.Murray was exceptional! I went in around 12:30 and left the same day with a new car! Quick and efficient! The service by Mr.Murray was exceptional! I went in around 12:30 and left the same day with a new car! Quick and efficient! More

Couldn't have asked for a better salesperson in CJ Johnson. I didn't think he would get it all done but he did. Definitely a great car buying experience. Thanks to CJ and his team! Johnson. I didn't think he would get it all done but he did. Definitely a great car buying experience. Thanks to CJ and his team! More

I am very pleased with the purchase of my Kia. My sales person Ms Benedetto was very helpful. The manager Pete was the best manager I have ever dealt with. He is a keeper. I have leased or purchas My sales person Ms Benedetto was very helpful. The manager Pete was the best manager I have ever dealt with. He is a keeper. I have leased or purchased 4 vehicles from Generation going back to your first dealership on 112 Patchogue. Thank you once again. More

I don't know what has changed at this KIA dealership, but my husband and I used to think their service department was the best! Recently, though, their service is not even poor. It's non-existent. They don't my husband and I used to think their service department was the best! Recently, though, their service is not even poor. It's non-existent. They don't even deserve 1 star. My Sorento has been in their service dept for 3 months. The engine died at 100,000 miles, same as my previous KIA, and they are "working on" making a decision whether to cover the replacement under warranty (for a common KIA issue) or to charge me over $11,000.00 to replace. That isn't even the worst part. I have called repeatedly and no one in service has once answered their phone in 3 months. I am put to voicemail that says they answer quickest by text. So I have texted. In 3 months, I have received ONE response. And that was to say they have no updates. I have been extremely cordial. Asking if they need any more information from me to send to corporate. Nothing. No response at all. I even went to speak to someone in person and had to just leave my contact info because there was no one there for me to speak to. Today I called sales because that was the only way to get an actual person on the phone. The salesman said he would go to the service dept and have someone call me back. No one called. I am at a complete loss. More