Gene Messer Hyundai
Lubbock, TX
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Service department got my car in quickly. Completed updates quickly. Gave me a list of suggested preventive maintenance. Everything went smoothly and quickly. Completed updates quickly. Gave me a list of suggested preventive maintenance. Everything went smoothly and quickly. More
I went there because my car said I was due for an oil change. When I got there, I was told that I was too early, as I have prepaid maintenance. Turns out on the previous visit, the car was set to a 500 change. When I got there, I was told that I was too early, as I have prepaid maintenance. Turns out on the previous visit, the car was set to a 5000-mile interval instead of 7500-mile interval, and some of the maintenance done the last time shouldn't have been done so early. The woman taking care of me said that she couldn't do anything without approval from her supervisor. She came back and said they would do the oil change to get me back on schedule, without me having to pay for it, as I told her I was unwilling to pay for something I had already paid for with the prepaid maintenance. I also told her that the last time I asked for the wipers to be changed but they didn't do it, even though the invoice said they had. She said they took care of that as well, as it was one of the recommendations from the technician working on my car. With so many mix-ups, they could have easily told me that I was out of luck and couldn't rectify these problems without me paying additional money. But they admitted it was their fault and took care of me and my car needs. Exceptionally good customer service. More
Gene Messer Hundia is always a great store for auto service. They always perform the service requested and on a very timely method. All my service is at Gene Messer Hundia. service. They always perform the service requested and on a very timely method. All my service is at Gene Messer Hundia. More
Great dealership all the personnel are exceptional from the minute I get there till the time I leave they are checking on you if you need anything. Service is great and fast. Thank you I appreciate your the minute I get there till the time I leave they are checking on you if you need anything. Service is great and fast. Thank you I appreciate your time. More