Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gene Messer Hyundai
Lubbock, TX
561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 561 reviews
June 24, 2026
Tim was ok but failed to call me back as he promised he would. Alyssa was very rude, trying to talk over me, and when she didnt like what I said she tried to push me off on somone else and then just flat would. Alyssa was very rude, trying to talk over me, and when she didnt like what I said she tried to push me off on somone else and then just flat hung up on me!! She is very unprofessional!!! More
by cplspd109
Employees Worked With
Tim and Alyssa
June 19, 2026
Alyssa my service advisor is absolutely amazing. I didn’t have an appointment. She got me right in took care of my oil change and the recalls on the car in a very timely fashion.. I highly recommend I didn’t have an appointment. She got me right in took care of my oil change and the recalls on the car in a very timely fashion.. I highly recommend Alyssa and this Hyundai dealership to anyone that needs service done. More
by scooterbolt
Employees Worked With
Alyssa Spain
June 06, 2026
I had an alignment done here. My rep was fantastic, they didn’t try to upscale and as a woman, I didn’t feel taken advantage of. Christopher was very knowledgeable and concerned a My rep was fantastic, they didn’t try to upscale and as a woman, I didn’t feel taken advantage of. Christopher was very knowledgeable and concerned about the alignment issue and was very attentive to my needs concerning my tires and alignment. I came in with my 7 year old son and he made my son feel Important too. Great service! More
by Psvantine0526
Employees Worked With
Christopher
May 27, 2026
We had an amazing experience buying our new Palisade! Genaro G. Gutierrez was incredibly attentive, professional, and helpful throughout the entire process. He made everything fast, smooth, and stress-fr Genaro G. Gutierrez was incredibly attentive, professional, and helpful throughout the entire process. He made everything fast, smooth, and stress-free from beginning to end. He answered all our questions and truly made us feel taken care of. We definitely would buy from this dealership again and highly recommend them 100%! Thank you, Genaro, for the excellent customer service! More
by susanalongoria11
Employees Worked With
Genaro gutierrez
May 21, 2026
I had a 10 year old car I was trying to sell and it needed two safety recalls done to enable that. They handled it in one day with minimal hassle. needed two safety recalls done to enable that. They handled it in one day with minimal hassle. More
by Mike
Employees Worked With
Victoria
