Gateway Buick GMC

Excellent service from start to finish, very happy with purchases. I recommend to all to check this dealership and come away happy. There location is right in the heart of the metroplex, everyone was so ni purchases. I recommend to all to check this dealership and come away happy. There location is right in the heart of the metroplex, everyone was so nice to me. More

This was, hands down, the worst car buying experience of my life! Thank God for auto loan calculators, the knowledge of simple math and the ability to sniff out a liar! I worked on a deal for 3 days and was my life! Thank God for auto loan calculators, the knowledge of simple math and the ability to sniff out a liar! I worked on a deal for 3 days and was lied to numerous times! They will tell you what you want to hear to get you in the door and pencil whip you in a heartbeat! Be careful and READ and DOUBLE CHECK all figures! I promise they are turning major profit on you if you don't know what your doing! All a bunch of snakes!!! Lucky for me, I know a little about financing and how to figure the taxes. They tried every which way to tack on some extra dollars and caught them everytime! There are too many dealers out there that actually will do you a service and want your business! They work for you!Disgusting! More

I purchased a pre-owned certified LaCrosse from this dealership via internet and phone, after locating the car on an auto search engine. My purchasing process was an easy and smooth transaction, and wha dealership via internet and phone, after locating the car on an auto search engine. My purchasing process was an easy and smooth transaction, and what made it most enjoyable and convenient is that Randy Morgan, the salesperson, was EXTREMELY attentive and considerate to my needs, questions and concerns. The dealership is about 40 miles out and Randy took the time to personally drive the car of interest out to my place of work, so that I could test drive and fully inspect the car. Randy was also very attentive with communication in my every phone call and text, even on his day off (now that IS Customer Service). After trying to wheel and deal on my part with the internet price, as well as attempting to have an option added, which was also listed on the "car description" and to no avail(the manager Stewart was NOT willing to compromise anything at all)I decided the pre-owned certified, warranted car with low miles was still a good deal and purchased it. Marcia in the financial department was effecient with my financial questions and in returning my calls - at times she seemed to have a bit of an attitude and rushed through number crunching, I did my best to overlook this and luckily, I located a better APR offer with an outside bank institute, so I no longer had to deal or communicate with Marcia. After my over the phone purchase and all paper work signed, Randy once again took the time to wash, gas up, and drive out and deliver my new car to me - I not once had to drive out to or step foot into the dealership while in the process of purchasing my new car. After delivery, I found a couple of minor flaws on the car that needed tweeking, in which I may have overlooked during inspection prior to the sale, so I called Randy, actually drove to the dealership myself and Randy was there to greet me immediately and had a loan car ready for my convenience. Randy had everything that needed minor attention taken care of in a professional and efficent manner and delivered my car back to me the following day (washed and filled up). My "excellent" ratings are all based on Randy Morgan and his personal and professional service, and not so much on the dealership or it's Managers themselves, as I believe the manager's could have taken the time and initiative to work out a better deal with the car pricing and/or the listed added option with me (that's their job to make the customer happy) and customer "word of mouth" is what brings in their business, but Randy made up for what they lacked. The Service Department/Body shop did a great job on the minor flaws and touch-ups. Ask for Randy Morgan, for his fantastic and personal customer service without the hassle or pressure!! More

No complaints with the Service department at this dealer. Was provided a ride home after dropping the vehicle off. Service indicated that they keep low inventories of certain parts, so they would require t Was provided a ride home after dropping the vehicle off. Service indicated that they keep low inventories of certain parts, so they would require the vehicle all week- they provided a loaner vehicle and offered to pick me up. More

Went in to dealship looking for a truck. Saw the one on the lot that I really liked. took it for a test drive and come to find out no power locks nor windows. i stated to the sales person that I was not in the lot that I really liked. took it for a test drive and come to find out no power locks nor windows. i stated to the sales person that I was not interested in the vehicle because I was looking for that. He said we have other trucks on the lot so we looked.We went in to the office after he spoke with the sales manager they stated they could install them.i was surprised I asked how is this going to look he state it will look manufatured come to find out it was not and I had stated to him I was not looking for a rig up job.... I am sure that it would look fine to most but to me it was a rigged up job with the buttons on the door panel and not the arm rest of the door.... I called to CNL the sale I was unsatisfied and was given the run around. Then told by Marcia in financing that she was not going to CNL the sale. I had to contact my Credit Union. I left messages early in the morning of June 27. Spoke with sales manager and never got calls back till about 11ish about how they will not CNL the deal. That was told to me at 11:30 and when we hung up she stated that she would call me back I have never heard from here since. It is know 1:24. i hav eyet to hear from anybody on this deal. the only reason I know what was being done to the truck was because I took it upon myself to get in formed by the person doing the job. I hav enever had such a bad experience as this. Marcia informed my credit union that my husband said it was a go on the sale and my husband never spoke to her. I am so unhappy and would never do or send business there. My Credit Union called to ask me if it was a go because the dealership had informed her it was. I stated to her it is not that is not what I was looking for at all. More

Wife and I were in the market for another car. Our daughter and son-in-law brought their new Buick by and had high praize for Bill Lavender that handled their purchase. We went to Gateway Buick and f daughter and son-in-law brought their new Buick by and had high praize for Bill Lavender that handled their purchase. We went to Gateway Buick and found Bill to be all and more than they had said about him. We purchased a Verano and traded in our 2003 Buick. Bill spent extra time with all of the details on a new car and even followed us to our home so I could remove our belonging from the Buick we traded in but had not planned to buy the new Buick that day. What a guy. Joe & Melba Davidson More

Service very prompt and thorough, prices reasonable. Part covered by warranty and I was told that early in service. A loaner car was made available for me and this was VERY helpful. I felt that I was treat covered by warranty and I was told that early in service. A loaner car was made available for me and this was VERY helpful. I felt that I was treated with courtesy and that my business was valued. More

this dealership was a great experience for me. rate this dealership 5 stars. the customer services was great as soon as i pulled up in the parking lot. mostly they answered every question with pride and alw dealership 5 stars. the customer services was great as soon as i pulled up in the parking lot. mostly they answered every question with pride and always willing to go the extra mile.. More

Everything about our experience was great and we are very excited about our new car. The main thing I can say was that everyone was friendly and we were very relaxed and trusting during the sale. Even thou excited about our new car. The main thing I can say was that everyone was friendly and we were very relaxed and trusting during the sale. Even though the dealership is obviously a large one, it has a "small town" feel. We feel fortunate to have such a dealership so near our home. We have had a lot of compliments about our car. Thanks, Gateway More

We were welcomed by a very personable salesperson who quickly offered to open a car for us so we could see the interior, then described the attributes of our car in detail. He was very patient, answered quickly offered to open a car for us so we could see the interior, then described the attributes of our car in detail. He was very patient, answered our questions in detail, showed us everything about the car with enthusiasm. When we decided to close the deal, he was again very caring and prompt. I love the dealership, the family atmosphere, we were even taken to the service department. We even got a great price that we are comfortable no other dealership could meet. More