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Gastonia Nissan

Gastonia, NC

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165 Reviews

2275 E. Franklin Blvd

Gastonia, NC

28055

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165 Reviews of Gastonia Nissan

November 10, 2019

Every year they call me to come in “cause I have the car they’re looking for... we have so many deals... great rebates...” worst company to ever go through. Hate my car I have now with them. Screwed me over More

by Nic
Recommend Dealer
No
Employees Worked With
Kim Vandenberg, Jeff Viner
Nov 11, 2019 -

Gastonia Nissan responded

Nic, I would love the opportunity to speak with you about your review! Based on the name, we're not quite sure how to research our data base and find out what happened. We take every review seriously, particularly when there is an issue and our management team is committed to address them all. If you would call me personally, I assure you that I will look into your claims. Sincerely, Kimberly Vandenberg Executive Assistant Gastonia Nissan

September 30, 2019

The Gastonia Nissan website has a 2017 Ford F-150 listed for $26500. I inquired and it is actually in Tennessee. The actual cost is $28500. FALSE ADVERTISING! Seems unethical and shady. This is not where yo More

by Ballaram
Recommend Dealer
No
Employees Worked With
Andrew
Oct 01, 2019 -

Gastonia Nissan responded

I'm so sorry to hear of the confusion surrounding your interaction with us. Based on the "name" on this review, we are unable to find your name or who you spoke with. Mike Kim, our General Sales Manager would like to speak with you and find out exactly what happened and where the misinformation/miscommunication took place. If you would, please contact him at 704-867-0000 and ask for Mike Kim, or myself, Kimberly Vandenberg. Again, we apologize and would like the opportunity to clear it up. Sincerely, Kimberly Vandenberg - Executive Assistant

September 16, 2019

Retraining staff I had to bring my car in for some repairs service adviser the worst , just watching the hole operation of cosustmer service and sale staff the entir More

by Cgod2000@gmail.com
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Hunter
Sep 21, 2019 -

Gastonia Nissan responded

I am so sorry to hear about your experience here! I assure you, that is not the typical experience but still, I am troubled to hear that it was what you encountered. I would love to speak with you if you are so inclined. While we strive for excellence, and most times hit the mark, unfortunately there are times that we miss it and would like to use it as a learning/teaching opportunity. Please call me at #704-867-0000 ext 1572 Sincerely, Kimberly Vandenberg-Executive Assistant

August 10, 2019

Excellent service and people. From the time we first texted with Helwig....we knew we would trust him in all aspects of buying a car. He never failed us. Everyone who helped us d More

by papaD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Underwood, Jeff Viner
Aug 31, 2019 -

Gastonia Nissan responded

Thank you so much for your awesome review and Congratulations on your vehicle! We are in agreement that Helwig is amazing and he takes great care of his customers! So glad he wowed you with his service! We look forward to serving you in the future! Sincerely, Kimberly Vandenberg - Executive Assistant

August 04, 2019

New truck purchase Exceptional service that started from my online inquiry. It continued during visit to dealership, from the sales rep Helwig Stewart. He provided many More

by McRorie#8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helwig Stewart
Aug 31, 2019 -

Gastonia Nissan responded

Congratulations on your new truck purchase! Thank you for sharing your experience and we are so glad it was a great one...that is certainly Helwig's specialty! We are thankful for great customer's like you and look forward to serving you in the future! Sincerely, Kimberly Vandenberg - Executive Assistant

July 31, 2019

Awesome customer service!! Gastonia of Nissan is awesome! They truly care about what you want and what you’re looking for. They do not pressure you into buying a car. Stewart he More

by Zach101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helwig Stewart
Aug 31, 2019 -

Gastonia Nissan responded

Zach, Thank you so much for your great review, and I apologize for not responding sooner! Helwig Stewart is fabulous and we're so glad that he was able to help you with your first-time dealership experience...and that it was so positive! Gastonia Nissan is committed to excellence for our customers and we appreciate you for trusting us! We look forward to a long and amazing partnership in the future! Sincerely, Kimberly Vandenberg - Executive Assistant

July 25, 2019

Great experience It was a Great experience. Hellwig was s pleasure to work with, he was professional and a very good listener. The customer service was outstanding. More

by jmann3233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hellwig Stewart
Aug 31, 2019 -

Gastonia Nissan responded

Thank you for your great review! Helwig is knocking it out of the park with his exceptional customer service and we're so glad you were able to experience it! Congratulations on your purchase and we can't wait to see you soon! Sincerely, Kimberly Vandenberg - Executive Assistant

July 23, 2019

Excellent Salesman! I Was Very Pleased With Helwig Stewart! He Is Not A Pushy Salesman! He Smiles All The Time! He Worked With Me Until I Got What I Wanted! Thank You He More

by Nancy C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helwig Stewart
Aug 31, 2019 -

Gastonia Nissan responded

Thank you Nancy for your great review and kind (and true) words for Helwig! He is awesome and like you say, smiles all the time! Plus he goes to bat for every customer, ensuring that they get just what they want! Congratulations and we look forward to serving all your needs in the future! Sincerely, Kimberly Vandenberg - Executive Assistant

May 10, 2019

Rip Off I had a water leak. I had a 3:30 appointment my car was checked and given back to me by 3:47. That is a ttotal of 17 minutes. Within the 17 minutes th More

by Clstaple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Cooper
April 08, 2019

Miracle Helwig worked very hard to get me what I wanted. I didn’t have to walking away feeling like I settled for just anything. He was honest and direct and More

by Adot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desmond, Jeff Viner, Helwig Stewart
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