Gary Smith Ford Inc.

In the midst of the service department chaos on Monday morning, the staff (Danielle) was more than accommodating when they did not have to be. We were on vacation and our F150 had a critical failure in th morning, the staff (Danielle) was more than accommodating when they did not have to be. We were on vacation and our F150 had a critical failure in the gear shift module and got stuck in reverse. Danielle actually listened to our situation and performed admirably well to get us on the road. It was more than we could ask for and we are grateful for her attention. She exceeded the expectation of service and reinforced why we've stayed with Ford for decades. Thank you! More

Had my car serviced here, Bryan was amazing and I was well taken care of well taken care of More

Each problem or recall has been handled professionally while keeping me informed, making sure I was comfortable with their diagnosis. Amanda always guides and leads me gently from start to finish with eac while keeping me informed, making sure I was comfortable with their diagnosis. Amanda always guides and leads me gently from start to finish with each visit. More

Gary Smith Ford has been a great dealership to deal with. Sales and Service are top notch. Sales and Service are top notch. More

I purchased my vehicle at the end of March, and my experience with Gary Smith Ford was outstanding from start to finish. The entire process was smooth — from test driving to signing — and every step f experience with Gary Smith Ford was outstanding from start to finish. The entire process was smooth — from test driving to signing — and every step felt organized, transparent, and genuinely customer‑focused. The sales team knew the vehicle inside and out and made sure I had all the time and information I needed. No pressure, no rushing, just real support. Negotiations were quick and fair, and they worked with me to reach a number that fit my budget without any stress. The transition into the finance office was just as seamless. I’ve bought vehicles elsewhere, and nothing compares to how effortless this dealership makes the process feel. It’s like the Chick‑fil‑A drive‑thru during rush hour — not necessarily that fast, but absolutely that smooth and well‑run. Jay, Brody, and Trey were the ones who helped me, and their customer service was incredible. Beyond being knowledgeable, they had a welcoming, family‑like vibe that made the whole experience feel personal. It never felt like “just another sale,” and that meant a lot to me. If you want a dealership that treats you with respect, listens to your needs, and makes the buying process easy, Gary Smith Ford is the place. More

Being very busy, they were able to fix our fleet vehicles transmission as fast as possible getting us back on the road just as promised. transmission as fast as possible getting us back on the road just as promised. More

We live in Texas and was on a trip to Florida. My A/C went out so I took it to the dealership to have it looked at. They had my truck for 1 1/2 days and said they couldn’t duplicate the problem. S My A/C went out so I took it to the dealership to have it looked at. They had my truck for 1 1/2 days and said they couldn’t duplicate the problem. Started back home to Texas and my A/C stopped working again 20 minutes from the dealership. Got my truck back home and took to local dealership and they found in the first hour that the A/C was very low on Freon and the A/C compressor was leaking Freon. Had my truck fixed within a day. I feel like since I was out of state they never even looked at my truck or tried to fix anything. More

Rudest theives I've ever been to. took my car in for a loud whining rattle under the hood.tokd me it was my ac compressor,charged me over 3k.picked up car to find the exact noise still took my car in for a loud whining rattle under the hood.tokd me it was my ac compressor,charged me over 3k.picked up car to find the exact noise still the same. So I complained and left the car again for the fix.they then send me a invoice with another 2k worth of work.nothing to do with the very loud whining.i declined the invoice because their so called mechanic was deceitful on inspection of the vehicle claiming things were good that wasn't and more expensive things were bad but we're good.they thought I was just a dumb woman who wouldn't know better.they wanted to replace my windshield wipers for over 200$.i declined cause i could do those myself.so in return they did not put my wipers back on securley and when I left the lot we had a tropical storm and as I'm driving down the highway 98 and turned on my wipers they flew off the car and i wss driving completely blind.i had my 7 month old and 2,year old grandkids in the car.they put my family in grave danger.i had to roll down my window stick my head out in the storm to try to see the white lines in the road so I would crash into something.And I still have to find someone to repair what I took it in there for.i do not recommend anyone taking their car here.when I went to pick up my car they totally blew me off and walked away.there was another woman in there also complaining she was charged a large amount of money yet they didn't fix what she brought her car in for originally.so I guess this is how they do business.i am going to file a Complaint. Do not bring your car here More

I had over 28,000 Ford reward points but the service advisor could not find them. This is the second time this happened. So I had to pay for the service work. The advisor did give me an 800 number for t advisor could not find them. This is the second time this happened. So I had to pay for the service work. The advisor did give me an 800 number for the Ford Pass Rewards. When I called them, they easily found the points. The said the service advisor should have done 2 things. 1) They should have called the 800 number when I was there and they would have straightened it out. 2) They should have asked for my Ford rewards ID number which also would have directed the advisor to my points. Since paying for the service work, Ford gave me another 8,000 points which I sure hope I can use the next time I require service. Gary Smith needs to train all of their advisors so this doesn't happen to others! More

Work was done without consent or sending a new estimate. Had a flat tire and lig nuts weee so tight a power wrench couldn't get off. Worst experience! Worth driving to another city. Had a flat tire and lig nuts weee so tight a power wrench couldn't get off. Worst experience! Worth driving to another city. More