Gary Rome Kia

You will get screwed over! Applies to used car purchase. Had several problems, they fixed some but told us to pound sand on a big one. That it wasnt their responsibility even Applies to used car purchase. Had several problems, they fixed some but told us to pound sand on a big one. That it wasnt their responsibility even though it devalues the car by a couple thousand dollars. The GM was too lazy to look for himself and ownership does t care about customers once he has his money. AVOID AT ALL COSTS. YOU CAN DO BETTER ANYWHERE ELSE!!! More

Future Relationships Bought a Kia out of state and I was looking to develop a relationship with a local dealer for service. Called two near me. Carissa at Gary Rome was gr Bought a Kia out of state and I was looking to develop a relationship with a local dealer for service. Called two near me. Carissa at Gary Rome was great and went above beyond . I spoke with her several times and I knew Gary Rome is the place for me. More

Very poor salesman knew nothing about vehicle Salesman knew nothing about vehicle ,it was rotted,electrical problems,dump body rusted closed , emergency brake cable broken 12" of ot missing not le Salesman knew nothing about vehicle ,it was rotted,electrical problems,dump body rusted closed , emergency brake cable broken 12" of ot missing not legal for road I had left a $500 deposit to hold truck so i can see and it be held. They didnt run card back till monday which was recieved wed was told they will run card back saturday, recieved call monday for card number to refund .... Managers words were just not for you!!TRUCK WAS ILLEGAL NO EMERGENCY BRAKE CABLE!! poor manager attitudeonly car about sale Would never consider even a free car from this dealership!! More

YOu are ABSOLUTELY not treated like family as he claims! I purchased a beautiful 2016 Kia Sorento with 33, 00 miles from Justin at Gary Rome Kia on May 2, 2018. My sales experience was great, no complaints a I purchased a beautiful 2016 Kia Sorento with 33, 00 miles from Justin at Gary Rome Kia on May 2, 2018. My sales experience was great, no complaints at all! VERY SOON after receiving my vehicle it started making a loud bang sound from the back of the car. I brought it to the GRK service department and they were unable to identify the issue, so I drove it again for about a week, until my next appointment when they took it for 2 days and when they weren't able to "duplicate the sound" they were fully prepared to let me drive my vehicle on vacation (3,000 miles) with no knowledge of the actual problem and if my car was even safe to drive. I basically refused to drive it on vacation and they finally agreed to give me a rental. They had my car for 19 days and said that they had identified and fixed the problem and that it was the struts in the rear hatch. I retrieved my car after the first repair attempt and after a few short days the car started with the exact same noise. I brought it back, (they provided me with a rental) they then had my car in the service department for about 45 days, with very little communication. The second diagnosis was a "faulty canister" which also ruined my fuel tank, my upper and lower catalytic converter. All of those parts were replaced under warranty and my car was given back. AGAIN, within days same noise started. I brought it back, test drove with a tech, and they said they cannot do anything at that time due to not being able to "duplicate the sound". I called multiple times that week and spoke to the service manager and the general manager to see what their plan was to identify the issue with my car and they said they never made a plan and that they cannot provide me with a rental because they didn't "duplicate the sound". During this time I also contacted Gary (Owner) via email to ask to meet with him: he declined, said it would be "redundant" to meet with me. At that point I decided that I couldn't drive my car any longer feeling unsafe. I contacted Kia consumer affairs, and moved to a Balise Kia. They were very willing to help me and make sure I felt safe, got my car into the service department the next day and into a rental. Balise gave me a third diagnosis of a bad rear differential and according to the tech at Balise there was significant damage and a large amount of metal shavings in the differential upon inspection. ( YES, I bought my car with all of these issues). Sadly, this has not been the end of my xxxx with this vehicle. Even with all of those repairs, my original complaint is still relevant. In an attempt to find the cause of the noise coming from the rear, they have uncovered all of the above, but unable to remedy the actual problem! And their only offer of goodwill was to pay 1 (YES JUST ONE) of the so far 8 payments that have been made towards this More

No Pressure Staff After learning of Gary Rome and a great salesman John Bruso, I started via email to target the vehicle I wanted which was a particular color and style After learning of Gary Rome and a great salesman John Bruso, I started via email to target the vehicle I wanted which was a particular color and style combo. because I'm an hour and a half away we did everything over emails and calls. This went so smooth that the deal was done and The 1st time I saw or drove it was the day I was picking it up. No Pressure, all ready for me, the deal I wanted what more can you ask for? John is a 10 yr Veteran of Gary Rome (unusual for car dealer workers, most hop around). I could not be more pleased with the staff and the car. This experience was one of the better in my car purchases from the past. Thanks John and all the rest at Gary Rome. More

Great Service Three recall notices for wife's Optima......work was started on time....Kristin provided professional and attentive presence and concerns, work was ex Three recall notices for wife's Optima......work was started on time....Kristin provided professional and attentive presence and concerns, work was explained ..........was surprised that the four hour duration was decreased to only two hours as the test for the third recall proved that there was no attention needed.........took oil change and tire rotation and I was on my way.........we have previously provided top ratings to the sales personnel.........Thanks for making this experience a pleasant one...........BZ More

Auto purchase & service I always have a good experience when bringing my Kias to the dealership for service. They are thorough with the service. I also just got a Kia Nero I always have a good experience when bringing my Kias to the dealership for service. They are thorough with the service. I also just got a Kia Nero there. Love it! See Mike Robare who was our salesman. He is honest and thorough [not a fast talker] More

Fast friendly service This was my 1st time for service was impressed with how friendly I was greeted. Plus all work that was done was explained when I was informed my car w This was my 1st time for service was impressed with how friendly I was greeted. Plus all work that was done was explained when I was informed my car was ready. More

Still the One !!! I understand that this dealership has recently been extraordinarily busy with service demands, due to the change of seasons... Once I was able to spea I understand that this dealership has recently been extraordinarily busy with service demands, due to the change of seasons... Once I was able to speak to a service rep. and make my needs known, I was immediately given the earliest appointment possible...... My car was decently serviced and repaired. I received a call back within two hours. All repair work was covered under the terms of my factory warranty. Mellissa was great! (STILL) a fine dealership!!!! Jim More

Friendly /Efficient / Polite I have purchase two new Vehicles since 2010, always had Great experience, from sales to service. would recommend Gary Rome kia to any one looking fo I have purchase two new Vehicles since 2010, always had Great experience, from sales to service. would recommend Gary Rome kia to any one looking for new or used transportation. More