Gary Rome Kia

Their customer service is horrible as soon as they sell you the car you don't matter to them anymore. I bought a car less than 6 months ago the transmission now went on it and I have to pay out of pocket t you the car you don't matter to them anymore. I bought a car less than 6 months ago the transmission now went on it and I have to pay out of pocket to get it fixed thankfully I bought the extended warranty for it. Some of their employees are very rude also I will never go back there again and I will tell people to never go there More

Change and my daughters candy stolen from my car, although minor in value, the lack of professionals you hire is disgusting. Per the usually car wasn’t vacuumed or washed I had to ask after they had although minor in value, the lack of professionals you hire is disgusting. Per the usually car wasn’t vacuumed or washed I had to ask after they had my car for two hours and it was requested at drop off. I am on my second Kia and I’ve been coming to Kia for years, that was my last oil change. The desk guy was nice, the rest of your staff are dishonest. More

Excellent service and very clean. Great experience with staff and very professional. Walked out happy Great experience with staff and very professional. Walked out happy More

They were polite and had my vehicle done right when they said they would. Boom said they would. Boom More

The most responsive and professional service/dealership I have ever dealt with! Hector checked in with me the day I dropped off my car, the next morning and continually to update me about my car until it was have ever dealt with! Hector checked in with me the day I dropped off my car, the next morning and continually to update me about my car until it was fixed. They coordinated so well with my insurance and my schedule as I live far away. I would not take my car anywhere else! More

Service performed was oil change and air filter. It took over one hour and fifteen minutes. Way too long for a scheduled appointment. Free complimentary car was and vacuuming left me disappointed. W It took over one hour and fifteen minutes. Way too long for a scheduled appointment. Free complimentary car was and vacuuming left me disappointed. Windshield was still bug ridden and only the front seats were completed. Nothing done to rear seat or hatchback. More

Excellent service, every time I go there. On time, courteous, high quality. Competitive prices, too. Highly recommend. On time, courteous, high quality. Competitive prices, too. Highly recommend. More

Salesperson and fianance manager were both very friendly and helpful. All other aspects of this transaction were not up to par however. Whomever performed the PDI very lazily tore off the rear cushion cover and helpful. All other aspects of this transaction were not up to par however. Whomever performed the PDI very lazily tore off the rear cushion cover leaving the stretchy cord under the cushions. Washer fluid was also only half full and the tires all 2 pounds under inflated. Detail also wasn't great, missed more of the delivery packaging; plastic sheets over belt buckles, lights, plastic trim, etc. And not great outside cleaning, the fuel fill and cowl area were both completely missed. Dealer as a whole is uninformed on the VIN Etch process putting stickers in door jambs instead of on the glass per CT requirements. In door jambs is also completely useless if the vehicle is ever actually stolen as you can not see them! To sum up, customer facing support A+, back end service D and I really do not want to risk my vehicle bringing it back here for service. More

Service advisors friendly ,communicate ,and gave been completely satisfied with work. Always timely completed thank you completely satisfied with work. Always timely completed thank you More

They handle my case with Professionalism, knowledge. I will definitely recommend them. Thanks for your business. I will definitely recommend them. Thanks for your business. More