Galpin Mazda of North Hills

Exelent Cogy Nelson was salesman who helped us with our Mazda. He gave us 100% of his attention. Aissa was our financial consultant. He was wonderful! Cogy Nelson was salesman who helped us with our Mazda. He gave us 100% of his attention. Aissa was our financial consultant. He was wonderful! More

The best car buying experience with James At first he asked my need for the car and found me the best car. Then he was so patient answering many questions how to operate the car. This is the At first he asked my need for the car and found me the best car. Then he was so patient answering many questions how to operate the car. This is the first car for me which is computerized everything , so I asked probably same questions over and over again. He was always friendly and smiling to make me feel welcomed. More

Trickery around every turn My wife, daughter and I came into the dealership early on a Saturday afternoon. I knew which car I wanted already, and what I was willing to pay for i My wife, daughter and I came into the dealership early on a Saturday afternoon. I knew which car I wanted already, and what I was willing to pay for it. Our smooth talking salesman insisted that he was on my side, but was caught in a lie multiple times. He told me that a vehicle with the exact trim I wanted was at a sister location, and that he was having it brought over for a test drive while we talked prices. I told him that I had dinner reservations with out-of-town family, and HAD to leave at 6pm. Surely 5 hours would be enough time. We discuss prices and options, and hours later the car still isn't there. It turns out it was never on it's way. We leave (and are very late for dinner), and I never see the car. We had our daughter with us as well, and dragging an 8 year old through hours of drudgery without even seeing the car was infuriating. Foolishly I came back the next day (since it was our only option to get the trim and color we wanted anywhere in a 100 mile radius) and experienced more of the same. Lies abound regarding the cars location. It was also clear that there was discussion behind our back in an attempt to keep us from leaving in frustration. After a few hours, calls back and forth between their sister locations, not knowing where the car actually got moved to, etc, they finally drove us to another location to see the car, and after wandering around in a massive lot for about 30 minutes looking for it, we finally saw it. I knew I wanted this car - I needed it for an upcoming move, and I just wanted to be done with the entire process. We negotiate all of the extras that I want at a price I am comfortable with, and I tell him I won't pay a dollar more. We agree and shake on the deal, and I head to financing. Lo and behold, the price is about a thousand dollars extra. They charged me separately for LoJack even after being told that it was included in the final price. My jaw was on the floor. This was also after about 10 different aggressive upsell attempts, which, while not offensive inherently, we were exhausted from spending half of hour weekend in the dealership, and had made it very clear we were in a hurry. We get everything squared away and end up paying the extra charges for LoJack because we were exhausted and had no time left to spend at the dealership that weekend. Is that how they get you - they wear you down until you're exhausted and then sneak additional charges in at the last minute? Well, it doesn't end there. I come to pick up my new car a few days later... The "brand new" car had 68 miles on it, a scratch on the drivers side door, and discarded peanut shells from someone's snacking in the cup holder/on the floor. I've received rental cars in better condition. To their credit, they did buff out the scratch, but this entire process was draining, and I felt like I was being tricked at every turn. It felt like a game, and no matter how forward and clear we were about our desires, price points, and timeline, there always seemed to be some other deception, failure or frustration. This was my first new car buying experience, and it was riddled with all of the cliches of the shady car dealership. I'll never shop here again, and my guard will be up even more the next time I shop for a new car. More

Buy from kamy.he is the best We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for us.By the time we were out of finance the car was washed,full tank of gas and ready to go.we will recommend friend and family to him. More

Women Beware (Will the Manager) and Galpin Mazda! I accompanied my girlfriend to inquire about leasing a Mazda 3. Set up an appointment, test drive, we go and do the normal dance of sit and chat about I accompanied my girlfriend to inquire about leasing a Mazda 3. Set up an appointment, test drive, we go and do the normal dance of sit and chat about options, then the back and fourth of numbers with long periods of absence to do 3rd grade math. Finally, they come back with their best number and its a good price. However, my girlfriend explains that as previously discussed with the dealership, she has her paperwork at home for the lease pull ahead which would knock the price down even more. She decides to not sign contract and wants to go home to find paperwork. Salesman says ok and then we are taken, I still don't understand the logic after her decision was made to go home, they wanted us to go into the Managers office. Maybe a friendly thank you for visiting we look forward to seeing you tomorrow with your paperwork? No the salesman hands over the paperwork to Will who looks it over and tells her she can sign a "contract" today regardless if she has the paperwork at home. My girlfriend politely says she would like to find that paperwork before she commits due to every dollar counts since she's a waitress. Then Will says again to sign the contract regardless of the paperwork and this goes on for three more exchanges before I have to step in and stop this insulting demeanor of Will. He knew exactly what he was doing trying to pressure her into folding and signing the contract even though she clearly said three times she would like to find her paperwork. Please don't fall victim to this mentality and lack of dignity of Will the manager. We will never go back or purchase a $22,000 vehicle from Galpin Mazda not due to price but character. More

Bought new Lincoln MKZ 400 AWD--great car & 5* service Used Galpin Lincoln this time; other Galpin divisions in the past. Sale reps always very knowledgeable and friendly without pressure. Service when nee Used Galpin Lincoln this time; other Galpin divisions in the past. Sale reps always very knowledgeable and friendly without pressure. Service when needed is very responsive. Showrooms spacious and clean with Starbucks or other snack service. The Lincoln MKZ 400 hp AWD Black Label is best car I've ever driven, with every advanced feature and incredible power. Will never even consider BMW or Mercedes again. Highly recommend Steve Rodgers as sales rep. More

Best car dealership experience ever - set the standard Best car dealership I've ever worked with. The entire staff was incredibly friendly. You can tell that they stress customer service here. The sales Best car dealership I've ever worked with. The entire staff was incredibly friendly. You can tell that they stress customer service here. The salesman I worked with, Philip Policarpio, was amazing. I told him what I wanted and what my budget it was and he made it happen, no questions asked. He didn't try to sell me on anything I didn't need or try to rip me off. He truly wanted to help me get the car I wanted at the best deal possible. He even spent the time after he made the sale to walk through everything in my new 2016 Mazda CX-5 and make sure I knew everything about my lease. I 100% recommend Galpin Mazda and Philip Policarpio. If I end up getting another Mazda after this lease is up, there is no doubt in my mind that I will work with Philip again. More

Worst dealer experience of my life. Everything seemed to be going well until I sat down to sign the papers. That's when my wife and I started to notice that many of the things that were Everything seemed to be going well until I sat down to sign the papers. That's when my wife and I started to notice that many of the things that were promised to us by our "car shark" named Jasmine were not true. I'm not naive, I understand that dealers promise many things in order to get you to sit down, but this was my worst experience ever. Not only was the price changed dramatically with the usual hidden fees, they also tried to add GAP insurance that Galpin sells themselves onto my tab. Jasmine told us up front that GAP was INCLUDED (we asked because we have been burned before) and then she tried to play dumb and couldn't remember. We almost walked out right there, but they "negotiated" them selves down to a lesser price which we accepted. We were also told that our Lease trade in would be handled by them, and that we would NOT incur the turn-in fee for the vehicle. Jasmine showed me the vehicle condition form she was supposed to fill out and then said, "We don't need to do this, I've never done it, not sure how to even do it." So we gave over our keys, bought our new car and took off after a WAY too long experience. The next day Jasmine calls me panicked that THEY forgot to ask for our down payment check. They forgot, but they wanted me to drive back over there to pay them. I did this for them, and then a week later I started getting calls for our old leased car. Turns out that GALPIN never filed the paper work on my old car and apparently even though I traded it in, it was my responsibility to handle this issue. I called Jasmine and she could not locate the car or the paperwork for 2 weeks, meanwhile I am getting harassed by a collection agency. After it was finally resolved, I got a BILL for nearly $1000 from the old lease. It included the turn-in fee and damages to my car that were never expressly written down by GALPIN MAZDA at the point of trade. Since they also "lost" my car for 2 weeks, I can not be sure it was not while it was under their care. Their response, "It's not our problem." I will never use Galpin again, and I have already gone out of my way to warn others about this experience. Never trust a car dealer, but just don't even bother with Galpin anything, they are crooks. More