Back

Frisco Chrysler Dodge Jeep Ram - Service Center

Frisco, TX

4.4
1,074 Reviews

1,074 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

Sort by
November 30, 2023

The service was great very smooth business transaction Travontay is an outstanding and professional salesman. He made our experience very enjoyable More

by Cuddda
Recommend Dealer
Yes
Employees Worked With
Travontay
Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're glad to hear that Travontay provided outstanding service and made your experience at Frisco Chrysler Dodge Jeep Ram enjoyable. Your positive review is appreciated.

November 30, 2023

Need one issue addressed that did not get addressed. Vehicle has been in 3 times with this issue and still an issue. Pissed I still have to deal with it More

by DBLANK_03
Recommend Dealer
No
Employees Worked With
Lester
Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, We take great pride in how we take care of customers here at Frisco Chrysler Dodge Jeep Ram. I would like to learn more about your experience with our Service Team and the repairs needed on your vehicle. Could you please reach out to me whenever you have a free minute? Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

Nov 30, 2023 -

DBLANK_03 responded

Message says: "Connected services requires service. Please visit an authorized dealer." I have had the vehicle in there 3 times and still not fixed. Does this dealer not have the capability to fix this problem? I get told it's fixed then start up the vehicle and guess what it pops up again. Extremely irritating.

November 30, 2023

Drew was amazing car had a glitch in the computer but it was ultimately fixed More

by kathleen.johnson12
Recommend Dealer
Yes
Employees Worked With
Drew
November 30, 2023

The offer included two financial scams. The first, the 'weather repellent ' for $1200. The second, only having one key so one more needs to be made for $500. This totals $1700. More

by johnjaureguito
Recommend Dealer
No
Employees Worked With
Wasn't about the salesman.
Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to leave this review for our Sales Team here at Frisco Chrysler Dodge Jeep Ram. We always aim for 100% customer satisfaction and I would like to further discuss your feedback regarding the price of a vehicle. Please contact me at your earliest convenience so that we can discuss this further. Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

November 30, 2023

Derek Ballenger and the team is why we returned and purchased a second vehicle within the last 18 months. More

by DELEONJ2008
Recommend Dealer
Yes
Employees Worked With
Derek Ballenger, Aaron Cameron, Terry in parts
Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for trusting Derek Ballenger and the team at Frisco Chrysler Dodge Jeep Ram with your second vehicle purchase. Your continued support is greatly appreciated.

November 30, 2023

Had an online appointment for Monday, November 27 with Davis Pham. I arrived at 4:53 pm and pulled into the drive thru area. No one came to me until almost 30 minutes later, at 5:20pm despite many walking More

by WMA1069
Recommend Dealer
Yes
Employees Worked With
Gaven Mabrey
Dec 07, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, I would appreciate the chance to speak with you regarding the wait time you experienced during your appointment. At your earliest convenience, please feel free to reach out to me directly. I look forward to connecting with you. Best, Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

November 30, 2023

Was a pleasant experience and not a pressure sale. All our questions were answered and were treated well. More

by Tjcessna
Recommend Dealer
Yes
Employees Worked With
Drew
Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your feedback about the pressure-free sales experience at Frisco Chrysler Dodge Jeep Ram. It's important to us that all your questions are addressed optimally, and we're glad we could achieve that with you. Thank you for choosing us.

November 30, 2023

Davis was great and very helpful. I was supposed to meet Bryce but he was out sick. I was told a guy named Jamie was covering his appointments but I gave up on him after 20 minutes of More

by spearsj73
Recommend Dealer
Yes
Employees Worked With
I worked with Davis. Was supposed to meet Bryce but he was out sick. I was told Jamie was covering his appointments but I gave up on him after 20 minutes of waiting.
Dec 08, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your patient understanding with the unforeseen role shift and waiting time. Our team at Frisco Chrysler Dodge Jeep Ram, including Davis, takes pride in providing helpful service. We're grateful for your positive feedback.

November 30, 2023

All good The oil change was quick and the person helping was excellent Great service More

by tmalinowski
Recommend Dealer
Yes
Employees Worked With
Oil change
Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We greatly value your positive feedback about our oil change service at Frisco Chrysler Dodge Jeep Ram. Our team works diligently to deliver quality service and it's rewarding to hear that reflected in your experience. Thanks a lot for the review and rating.

November 30, 2023

All good The oil change was quick and the person helping was excellent Great service More

by tmalinowski
Recommend Dealer
Yes
Employees Worked With
Oil change
Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your five-star rating. We're glad to hear that the oil change service at Frisco Chrysler Dodge Jeep Ram met your expectations. Thanks for highlighting our efficient staff as well.

...
72
...