Frisco Chrysler Dodge Jeep Ram - Service Center

It was fine. An appointment was made. People were at their desks. Someone performed service. An appointment was made. People were at their desks. Someone performed service. More

Horrible service. Had to take it twice to get it fixed properly. No loaner even under warranty, didn't give back a clean vehicle and as a matter of fact, was more dirt Had to take it twice to get it fixed properly. No loaner even under warranty, didn't give back a clean vehicle and as a matter of fact, was more dirty than I gave it in. Black stains on door panels and seats from repair guys not watching where they keep their hands. Absolutely no acknowledgement from any service guys, no greeting, no approach to see why I'm there while I'm sitting in my vehicle AND outside my vehicle waiting for assistance. Assistant manager from service being lazy and not wanting to get up out of his seat or phone to help. Instead, referred me to another advisor who wasn't even in his office. The great "american" way where everyone wants to get overpaid but don't want to work at all. I get better help from the janitor at the dealership than the sales or service staff. More

Excellent experience, and Davis is a knowledgeable service advisor who understands my vehicle concerns and get it done right. service advisor who understands my vehicle concerns and get it done right. More

Nothing with the dealership. However, I go to the dealership because of Brice. I left Forest Lane dealership when the advisor I worked with moved to another dealership. However, I go to the dealership because of Brice. I left Forest Lane dealership when the advisor I worked with moved to another dealership. More

Poor Workmanship, Poor Communication Truck still not ready after Lug Nuts left loose Not Happy ready after Lug Nuts left loose Not Happy More

Worst car buying expert of my life. Worst service on my car that didn't even fix one of the main problems all the way. Worst service on my car that didn't even fix one of the main problems all the way. More

Everyone at Frisco Chrysler, Dodge, Jeep, and Ram is fantastic. They always address any issues I am having and go out of their way to make my experience great. Brice(Service Advisor) is always quick to fantastic. They always address any issues I am having and go out of their way to make my experience great. Brice(Service Advisor) is always quick to greet me and takes the additional time to get to know me and not just my truck. Brice has been my go-to since purchasing my truck. Tyler (GM) was quick in responding to my concerns with Stellantis and assisted me in making the right connections to get things right with a very defective truck from the manufacturer. Robert (Service Director) stepped in and helped as well after I spoke with Tyler. Robert took the additional time to review my numerous problems to ensure things were made right. My only wish is that Ram (Stellantis) had a quarter of the customer service, attention to detail, and desire to do the right thing as Frisco CDJR. More

CJ was my first point of contact. He knew exactly what I wanted and delivered just that. He was friendly and knowledgeable. Everyone I encountered was extremely kind as well. He knew exactly what I wanted and delivered just that. He was friendly and knowledgeable. Everyone I encountered was extremely kind as well. More

Excellent service. Gaven was proactive and we appreciate the coupon he applied on our invoice. Very expensive, though. Gaven was proactive and we appreciate the coupon he applied on our invoice. Very expensive, though. More