Friendly Chevrolet

New purchase What a wonderful experience I had at this particular dealership from the moment I arrived. I was greeted by a warm and kind sales rep who was very pa What a wonderful experience I had at this particular dealership from the moment I arrived. I was greeted by a warm and kind sales rep who was very patient with me and took the time to listen to what my needs were. Lakeia made my purchase of my new Vechical easy a painless. Thanks Lakeia Harris More

New vehicle purchase Great knowledge of vehicles on the lot, very helpful. I didn't feel like I was being pressured into a purchase, almost felt like family trying to be h Great knowledge of vehicles on the lot, very helpful. I didn't feel like I was being pressured into a purchase, almost felt like family trying to be helpful in my purchase. Definitely will be referring others there for future business. More

Service Dept. Review I have once again visited Friendly Chevrolet for an oil change service. I arrived without an appt. and requested an oil change. The service tech rec I have once again visited Friendly Chevrolet for an oil change service. I arrived without an appt. and requested an oil change. The service tech received my vehicle and completed the service requested. I knew going in that there were additional items which needed replacing, but was not prepared to spend the money at the time. I was pleasantly surprised that the service which I had emphasized, was all that was performed. No hard sale for additional services which I was not able to afford at the time. The cost of an oil change on my vehicle is quite expensive but I continue to return to them because I have confidence in there ability to service my vehicle. Yes it normally takes a couple of hours when I show up without appt. but overall I am very satisfied with the level of service I have received from Friendly. I will continue to get my service performed there simply because they are the only place which has serviced my vehicle since it's purchase. More

Read fine print After being there 4hrs & being adamant about what I could afford & put down. After signing papers & going to different areas 1hr later after sitting t After being there 4hrs & being adamant about what I could afford & put down. After signing papers & going to different areas 1hr later after sitting told ohh you need 1500 bank said they cant. Wasted my whole off day!! When from the beginning I told them. Also to be told oh its soft pull..I requested 2 finance company to find you pulled my cr 4x !! TF . You guys are worst than ClayCooley & Im not even TX res I have never had this problem back home. These dealerships are dishonest.Your Sales tacticts suck. If you get customer who knows what they want & how their finances work. Perhaps you should just bow out instead of trying to force a sale n further running crefit when they SPECIFIED LENDERS THEY WANT TO USE..I WILL BE CONTACTING BBB & CREDIT COMPANY!! More

Loaner Dept is Rude and No Loaner I will not waste my time with the Service Dept T Friendly due to the Rude and unhelpful Loaner Car Dept. I had a loaner scheduled and they did not giv I will not waste my time with the Service Dept T Friendly due to the Rude and unhelpful Loaner Car Dept. I had a loaner scheduled and they did not give me a loaner. They tried to use the excuse that my insurance would not cover the loaner. I set there and listened to them tell other customers that Friendly’s insurance has $1000 deductible and that applies even if your insurance deductible is lower. Then, they try to sell the customer $14/day coverage to waive the deductible. So if they’re using their insurance, then why do they deny me a loaner. They come up with excuses why not to give you a loaner. Loaner dept also sets there and bashes customers behind their back, as I set there and listened to them. Very unprofessional, both the girl and the guy! Definitely, will take my car elsewhere for service. The free 100k mile oil change and rotation is a good deal, but not worth the hassle of waiting a long time. On a positive note, John Ballard, service advisor, was very nice! More

Not So Friendly and not completing service on invoice I have really given Friendly Chevrolet's service department the last opportunity to service my vehicle I purchased the vehicle and that part of the t I have really given Friendly Chevrolet's service department the last opportunity to service my vehicle I purchased the vehicle and that part of the transaction was perfect. I can't say the same about the service. I went to get my car serviced today and I noticed for the second time that they stated my tires were rotated as they did on the last visit. The issue is that I had wheel locks placed on the vehicle and no one asked me for the key, but the invoice showed that the wheels were rotated. On my visit today, they stated they rotated my tires again. I questioned it because I purchased custom wheels and they annotated that the tires were rotated again. When I asked the service person and the technician stated that the tires were rotated. I advised them that it was impossible to rotate the tires because no one asked for my key to unlock the wheels. They apologized and stated that would take the vehicle back to have the tires rotated. In the meanwhile, I spoke with Micah Springer who lacks minimal customer service skills. He proceeded to tell me that if I knew that this occurred in the past, why didn't I say anything when I brought the truck in. Well sir I expect you to do the job that you stated was done. Also you may want to be sincere when giving an apology and look, the person in the face and I am not your brother so don't call the customer brother. How about this. If the technician sees that there are custom wheels on the vehicle, they should ask for the key. How dare you try to put the responsibility of rotating my tires on me when it is your job to ensure that what is supposed to be done is done. So this makes we questions if any of the work that is on the invoice was completed as I am not a mechanic and can't verify that it was completed. After all this and about 30 minutes I look back to see that my truck is parked and waiting to be worked on. appt was at 1145. I arrived at 1119. It was 1 pm and my tires still weren't rotated. At this point I asked for my keys and said forget about it. This place literally sucks and needs a customer service overhaul. Give me a call and I will give you a consult for a fee. P.S. I spoke with Cesar prior to leaving. He knows customer service and Micah could learn a thing or two from him. More

Unfriendly Chevrolet very bad service. they lie to the people. they do not comply with what was prescribed or what was said. the prices are not real. I would never recomme very bad service. they lie to the people. they do not comply with what was prescribed or what was said. the prices are not real. I would never recommend it. More

Never go to this establishment Keith Jackson was absolutely great. The finance manager Ryan Odiorne is a complete joke! nThey do not honor the pricing listed on their website. They Keith Jackson was absolutely great. The finance manager Ryan Odiorne is a complete joke! nThey do not honor the pricing listed on their website. They were trying to sell me a vehicle that was way over priced. Basic model for 22k. if I was in there asking for a hybrid I would have been ok with that price. I am a loan officer who finances vehicles all the time. This establishment is the one I hear of that adds extended warranties without letting you know. My customers end up paying twice for a basic model car. I went straight to Rockwall TX after this waste of time and got the deal I asked for. DO NOT GO TO THIS ESTABLISHMENT! More

Salesman Recently purchased my 2017 Silverado at friendly Chevrolet, I had a great salesman named Josh Barron who helped my husband and I make this process ver Recently purchased my 2017 Silverado at friendly Chevrolet, I had a great salesman named Josh Barron who helped my husband and I make this process very simple. He was able to secure me a phenomenal deal for two 2017 trucks! Very happy he attended me! Thank you friendly Chevrolet and Mr.Barron! More

awesome Go out and visit Jorge Solorzano if you are in need of a car new or pre-own he is a great sales men , very honest guy . Go out and visit Jorge Solorzano if you are in need of a car new or pre-own he is a great sales men , very honest guy . More