Freeway Ford

Came in for service; drove away in a new car! I brought in my 2014 Fusion on a recall matter and drove home in a 2017 Escape. I thought I'd check and see how much I could get to trade my car in I brought in my 2014 Fusion on a recall matter and drove home in a 2017 Escape. I thought I'd check and see how much I could get to trade my car in and was surprised - I was given a wayyyyy better deal than I anticipated. Patrick walked me through all the scenarios of either purchasing a new car versus a used 2016. He talked to me about lease versus buy. Was very attentive and answered all my questions. Amy explained all the financing information and even tho I am having buyers remorse today (I always go through this) I was given all the information necessary in making this choice. All the other people in the office were pleasant and all seemed to be enjoying working with their customers and visa versa. This Ford dealership (Freeway Ford, Bloomington MN) is where I have been purchasing my cars since the 1990's. More

The Works oil change-rotate Was told car would be in in 30 minutes, then 45 minutes to do work. Was actually done in 40 minutes all complete plus car was. Good clean waiting ro Was told car would be in in 30 minutes, then 45 minutes to do work. Was actually done in 40 minutes all complete plus car was. Good clean waiting room, newspaper available plus t.v. and coffee. I am a happy camper More

Excellent new purchase experience Outstanding customer service. Seem less buying process. Pricing was very competitive versus other dealers in the metro area. Very willing to work with Outstanding customer service. Seem less buying process. Pricing was very competitive versus other dealers in the metro area. Very willing to work with me on the value of my trade. More

Great service center employee Thank you Dean for the help you gave me regarding my Ford Fusion issues. You were thorough in your explanation of what the technician found, made sure Thank you Dean for the help you gave me regarding my Ford Fusion issues. You were thorough in your explanation of what the technician found, made sure to check if anything was under warranty (and some of it was!) and was patient with all of my questions! Great representation of your company. Thank you!! More

Oil Change on newer Ford F150 We came in for an oil change. The Express Oil Change took hours because they didn't have enough manpower on site apparently. We arrived at 8 am on Sat We came in for an oil change. The Express Oil Change took hours because they didn't have enough manpower on site apparently. We arrived at 8 am on Saturday. The waiting room could be cleaned up and made a little nicer. Steve informed us of what was recommended at our 15,000 mile odometer reading. He wasn't pushy at all, but answered our questions of what some of the services were and why now. He was very helpful. We went with the recommendations. The oil change information is very generic - "it was good". No description of the 21-points checked, was the oil high or low. No details whatsoever that could be helpful. With some tweaking, they would be a five star rating. Overall, we thought the price was reasonable for what we had done. More

Thank you Brian Steinhorst in the used car department!! Brian Steinhorst was fantastic! He traditionally works in the used car department, so our first interaction with Brian was regarding a used car. After Brian Steinhorst was fantastic! He traditionally works in the used car department, so our first interaction with Brian was regarding a used car. After some different options with financing, we decided to move towards leasing a new F-150. Brian was very involved throughout the whole process, and when the final decision and delivery date was set, Brian even came in on Friday which is his normal day off to help. Thank you sooo much Brian!! We had a few moments with someone OTHER than Brian that were questionable, and Freeway Ford almost lost us. Brian Steinhorst saved the day and made some very happy customers!! We LOVE the truck and his followup afterwards. Thank you again Brian! More

Good service and sales Recently purchased a pick up from them. The salesman was friendly. Went out and offered to bring the truck to the front so I wouldn't have to walk, Recently purchased a pick up from them. The salesman was friendly. Went out and offered to bring the truck to the front so I wouldn't have to walk, offered several times if I would like something to drink, too time to introduce me to the service guys, and then walked me through anything I had questions on with the truck. From pairing the Bluetooth to setting up the codes for the doors. Probably the quickest new car purchase I've had. The lady in finance was on top of things, explained anything I had questions on and was happy to answer any questions I had. More

Great Service and follow up care I received an email from Freeway Ford that an oil change was due. I went in the next morning at 6:15am and got right in. No paperwork to fill o I received an email from Freeway Ford that an oil change was due. I went in the next morning at 6:15am and got right in. No paperwork to fill out. I went into the waiting room and only took about 20 minutes to change oil and rotate the tires. More

Awesome Service! Having purchased my car from Freeway Ford, I went to get my oil changed and everything checked out. The service I got was wonderful. Not only was I in Having purchased my car from Freeway Ford, I went to get my oil changed and everything checked out. The service I got was wonderful. Not only was I in and out of there in 40 minutes with no appointment, the people that helped me smiled, talked and just plan nice. Also, explained to me what my options are. Will be going back again. Thank you Freeway Ford! More

Friendly, quick service Recently purchased 2013 Edge, first time using the service center. Besides the basic oil change & tire rotation, needed them to diagnose a malfunction Recently purchased 2013 Edge, first time using the service center. Besides the basic oil change & tire rotation, needed them to diagnose a malfunctioning liftgate. They were very friendly and quick about it. Liftgate motor failing and they were able to replace within hours.(thank goodness for service plan, only cost me $100!) Even replaced the battery in my keyfob :) I gave 4 stars instead of 5 because I found a 1-inch scratch on liftgate (Grrrr! First scratch/ding is the hardest to get over). Be careful, guys!! More