Freeway Chevrolet

Run away The Chandler Freeway Chevrolet dealership was an awful experience. I went in to trade my old car in for a bigger, family sized car. I understood that The Chandler Freeway Chevrolet dealership was an awful experience. I went in to trade my old car in for a bigger, family sized car. I understood that this would mean higher payments for bigger car… DUH. My experience however, was completely and utterly the worst car buying experience I have ever had, including a point when I felt like I was being held hostage. I went in to the dealership and was immediately greeted by a nice young man Dayvionte and began talking about what I was looking for, mid-way through my conversation, we were interjected by Daymon Carter who explained to me Dayvionte Hall is new. Weird, but Okay. I let him know I would like to continue my experience with the "new" employee. I asked Dayvionte if I could test drive a Chevy Traverse, to which he complied with a smile and brought the car around. We took the car for a drive and had a conversation about the trade in value of my car and the Labor Day sale they are having at the moment. In total we discussed 5000 for my trade in and another 5300 concession for the Labor Day. okay, $40,000 Car, minus 10300...that is around $29,700, right? I said I would love to sit down and talk numbers... Well, I sat down with the team, and Daymon from earlier, you know, the one who interrupted his co-worker mid-conversation just to tell me he is new, took over. He started the conversation with the question "What would you like your monthly payments to be monthly" to which I discussed a good monthly rate. I let him know what his new colleague advised me about and he agreed to the concessions verbally. He went to talk to his accountants to get our discussion on paper and took my keys to check out my trade-in car. He came back with a paper that stated $2500 in concessions, to which I responded confused. The salesman literally looked at me with a blank face and said, "What’s wrong?" (OMG just say you can't do the deals we talked about earlier). I explained that that is not even close to what we talked about and that I would like my keys back. I asked where the $5000 for my trade in was, and the $5300 for the Labor Day sale... Even if there were taxes, the price should be around $29700. The guy stared at me again and said to me that I was doing "SIMPLE MATH" and that I could not possibly calculate the deals we talked about with that kind of math....I am no genius, but I understand the only issue with my math was that I was being lied to and absolutely no one was owning their miscalculation. I began getting upset, so I simply asked for my keys back AGAIN and wished him a great day. Nope, I was then given a new speech with another offer, to which I said no. He attempted this some more, then had one of their Financing team members come to the desk to attempt to explain the not so simple math. I explained to him what I spoke to the salesman about and even explained the "SIMPLE MATH" equation. He also stared at me with a blank stare. I said to him "Thank you for your time, but I already told your team no thank you, can I please have my keys." They finally, and very reluctantly handed me back my keys. This whole process took me about an hour and forty-five minutes of sitting and listening to aggressive sales pitch after aggressive sales pitch... I would honestly have been grateful if I was given a realistic number upfront I got my keys back, went to the Honda dealership down the road, and got a great new car, a great deal, and great customer service. I walked away happy that day, but also felt I had overcome a traumatic event. If you can, please be careful of this dealership, specifically the senior salesman I was working with. I was extremely upset and disappointed with my experience, and I hope that the new guy (who I felt had a great rapport with me) understands that his "Trainer" is the worst possible example of a Salesman out there. Learn from your mistakes and do better Freeway Chevrolet. This is no way to conduct business. More

service excellent customer service vehicle was ready early the expected all recalls where complete truck was washed and clean when I picked up thank you frwy excellent customer service vehicle was ready early the expected all recalls where complete truck was washed and clean when I picked up thank you frwy Chevrolet More

Thank you, James! I brought my Traverse in for service and ran into James Gutierrez while walking to the showroom. We were going to look at some of the vehicles we saw I brought my Traverse in for service and ran into James Gutierrez while walking to the showroom. We were going to look at some of the vehicles we saw online that interested us, but had no plans of purchasing. James showed us a few vehicles and let us test drive them. We eventually found one that worked for us and he made the deal happen (we almost left there with two new cars)... to be honest, still considering the other car if he can make it work for us. Overall, great customer service with no pressure. More

Jordan was great! Jordan was new but eager to help and made sure my husband and I got the very best deal possible. Thank you very much Jordan!!! Jordan was new but eager to help and made sure my husband and I got the very best deal possible. Thank you very much Jordan!!! More

Horrible Sales Experience I want to start of by saying that I have been loyal to the Chevy Brand for over 13 years. I have purchased a Chevy Cobalt, A C10 pickup, a Chevy Astro I want to start of by saying that I have been loyal to the Chevy Brand for over 13 years. I have purchased a Chevy Cobalt, A C10 pickup, a Chevy Astro, a Camaro, a Luxury Van, and leased an Equinox, a Colorado, and what should have been a lease on a new Colorado but turned into a finance deal. That is 8 Chevy vehicles. I have also purchased 2 other vehicles from Freeway Chevrolet directly. My family has purchased multiple Chevy vehicles as well and I have convinced several people to deal with Chevrolet and/or Freeway Chevy for business. On 8/9 I went to Freeway Chevrolet in Chandler to turn in my leased 2016 Chevy Colorado, and switch to a 2019 Silverado. I had an email from Freeway Chevy that showed they could get me into a 2019 Colorado for $446 a month, but I was hoping to get into a Silverado ( a bigger truck). After talking to the sales person (Holli Blauvelt) I was left to believe that my payments for a Silverado would be $900-$1000 a month, so I opted for the Colorado. Now the one in the email was a Work Truck (basically the lowest model) and I found a LT (step up) for a comparable price. I understood that because the price was different, my monthly price would also be different. So when they came back at $555 a month ($20 higher than my current payments) I accepted the deal. This deal involved me turning in my old lease, and Freeway Chevy paying off the remaining months of the lease (3 payments) as part of the roll forward program offered through GM Financial. As we went into the Finance room, we dealt with a new finance guy, Michael Blevin who was less than educated on the systems and the process and took about an hour to complete the forms we needed to sign. Because of the delays, admittedly I was frustrated with the process at this time because it was late and I had to work the next day, I signed all the papers and accepted the terms of the deal. I was truly excited for this new truck, I was happy to step up a model and get something better than I had before. Everything should have been great moving forward. On 8/10 I received a call from Dennis( cannot remember his last name) to let me know that GM Financial excepted my trade in, and the lease was being grounded and approved. On 8/22 I received a call while at work, I ignored it because I was working and later checked my voice mail. Michael Blevin called me to tell me they approved my lease but needed me to sign some new papers. I was headed out of town the next day so I wanted to make sure everything was good. I called back to speak to him but he apparently left for the day. So I figured it wasn't super important to get the new papers signed right away. I called back on Monday 8/26 and was told that he was not working that day. He then called me back on Wednesday, again letting me know that they got the lease approved but I needed to come in and sign some forms. He also let me know this time that Candy would have to sign something as well. No problem, I let her know, and we went to the dealership when we both got off work. We show up at about 6PM. Michael Blevin then comes in and shows a new contract, says we got you approved but this time its for $710. Immediately, I say no, that is not the term I signed for and agreed to. Luckily I have the original contract with me, so I show him what was signed. He advises me that the lease was subject to bank approval and they could not get it approved. I read through my contract- the only piece of paper they gave me. And cannot find anywhere, where it says that it was pending approval. This contract shows that the agreement is finalized between Freeway Chevrolet, using Wells Fargo as the bank(lien holder). So we ask to speak to a manager. 45 minutes later, without any conversations to let us know they were still trying to find someone to speak to us, Michael Broadway enters the equation and tells us that he was working with other customers, we saw him and another finance guy sitting in a room chatting just minutes before he came to us. He attempts to tell me the same thing, this is pending approval and that it’s a different offer now. He tells me that that although my monthly payments are moving from $555 to $710, the price is not changing. By my math, $155 increase is absolutely a change in price. At this point we are done. Michael Broadway had the audacity to tell me, that even though the contract does not state that it is pending bank approval, its "just the way it is, so deal with it". We ask to get my old truck back so we can go somewhere else. Well they inform me that they don’t have it any more, Gm Financial has taken possession of it. Well I'm in a complicated situation at this point, here I have a truck that isn't mine, but I cant even get to my truck. So we ask to deal with the General Manager at this point. Michael Broadway and the other finance manager, tell me, There is no need to get him involved, and refuse to give me his information. So we leave, with the new truck. And I take to social media. For the nest 3 hours, I message/email/dm everyone that I can think of. I reach out to various news organizations, Gm Financial, Chevrolet, General Motors, Chapman Auto, Multiple other dealerships, Cancer survivor groups, companies that I have dealt with, friends, family, the AZ Attorney General, Consumer Reports, Better Business Bureau, and others. I went through Google, Yelp, and Facebook reviews. I receive several responses from all over the place. Except…..Freeway Chevy. I would have thought this would be a priority for them. Well at about 3PM I finally got a reply. Tim Hort, The General Manager of Freeway Chevy, responded to my review on Google. I reached out to him and explained the situation. We started corresponding via email and phone, he reassured me that he was on it, and was seeking a resolution. Keep in mind, by this time, I have talked to GM Financial and confirmed that my truck is gone, and my lease has been closed out. I have filed a case with Chevrolet who has created a case against Freeway Chevy and is awaiting a response. The GM of Chapman Auto has also responded to my mother review and I have talked to him directly. Friday afternoon, Tim Hort calls me to let me know that he is able to get me scheduled at $690 a month and it is the best deal they can find me. I explain that this is not even in the ballpark of what I agreed to. Little did he know, that I reached out to several financial institutions and was Pre-Approved for financing. Well, Freeway Chevrolet messed up and re-listed my exact truck for sale again. Through my bank I was able to determine the best possible deal I could get, for my exact truck. I used the pricing from the dealership, all the rebates I could find, and used the accurate APR from my bank. I come to a price of $580. Again, I'm not great at math, but this is closer to the original price I agreed to then any of the deals that Freeway has offered, even the GM after telling me $690 was the "BEST" he could come up with. When I emailed him this quote, he called me to say that it looked about right, the only difference was that mine included a rebate for a new lease, and they cannot give me that rebate because the financing is for a purchase. That’s fair and I accepted that answer. But why was I then told, there were no additional rebates or discounts that can be applied? Why was I told that this new deal, was better than what even the GM could get, and he told me that not even his finance guys could get this deal approved? Am I to believe that I, having no experience in the finance industry, was able to come across a better deal than the company that deals with this a hundred times a day. Am I to believe that the GM, is honestly not able to do anything better than what I can find? IF this is the case, why do dealership exist? Why not just have banks do this work? I ultimately signed the finance agreement because at this point I knew it was the best possible deal that the banks could offer me, because I did the work to find this out. My credit is not the greatest. I know that and fully admit it. I know that I have to be reasonable on things and can't get the best price possible, but I can get the best price possible for me. Suffering from Cancer took a toll on me, my mind, my body, and my finances and my family has done nothing but support me. Several institutions have waived fees, helped me with payments, delayed sending things to creditors and even reduces prices for me. I have enlisted in several companies and programs to help rebuild my credit. I have worked to make improvements anywhere I can. Prior to getting cancer, I wanted to purchase a house, and was moving forward with that. But being out of work for over a year, receiving partial income, my wife being laid off by a shady employer, having kids, needing to pay for day care, and food, and trying to piece together what I could to make sure my family had a roof over their heads, and food in their bellies, was the hardest battle of it all. Having to skip meals at times to make sure your kids have food is rough, especially when you are fighting to make sure you can see the next day. Rearranging payments, to pay at the latest possible day, to avoid service interruptions, but still have money is incurably hard. It makes you feel less then human. Asking a service provider to keep service on for 2 more days so you can come up with money, makes you feel pretty low. None of that compares to what Freeway Chevy has put me through. Feeling like at any moment, I could have my car taken, and be stranded at work, or stuck at home not able to get to work. Knowing that I may be stuck to an agreement that I cant afford, that may result in not being able to afford simple things because of a few shady people. Well that stings in a way that cannot be explained. That takes your breath away in a way that no human should ever feel. No one, should be afraid of how they have to live because of something someone else has done to them. Moving forward, I am only dealing with Freeway Chevy for what I need to. I have 3 free oil changes that they are giving me (because it’s a GM thing not because they are nice) and the occasional warranty things that I may have to use them for. But for anything else, including future vehicle purchase, I will be going to other dealerships, and using banks directly. After 13 years of purchasing and leasing vehicles and being loyal to them, they have made me feel like all they care about is getting money and do not value repeat business. I encourage everyone to do 2 things, get pre approval from your bank before going to a dealership and if possible find the exact car you want through them, it will save you time and money. And NEVER do business with Freeway Chevrolet in Chandler Arizona. #chevy #chevrolet #gmfinancial #finance #cancer #cancersucks #roserstrong #chandler #arizona #newtruck #mistreated #baitandswitch #cantsellmenothin #colorado #capitalone #teamchevy #chevysilverado #silverado #chevycolorado #chevytrucks #chevynation #cancersurvivor #cancerfighter #cancersupport #cancerawareness #standuptocancer #cancer free #cancerisntcheap #az #arizona #freedom #usa #merica #canttakemyfreedom #facebook #google #googlechrome #yelp #yahoo #bing #2019 #summerof2019 #tradein #imakemyownway #imakemyownmoney #iearnmymoney #review #reviews #business #betterbusiness #standyourground #makebusinessbetter #accountability #ownit #ownyourmistakes #ownyouroutcomes More

Allen in Service: Thank you Purchased a brand new vehicle at Freeway a few months ago; and I was concerned because an indicator light kept showing up on the dash. Made contact wi Purchased a brand new vehicle at Freeway a few months ago; and I was concerned because an indicator light kept showing up on the dash. Made contact with Freeway, I was linked to Allen and he was so friendly and listened to my concerns. Allen had an appointment set for me the next day; morning. I was a little worried; showed Allen the indicator light code that was on the dash. Allen knew right away what was going on and after service was complete, Allen informed the issue I was having was a manufacturer issue. I hope I get to work with him again anytime I experience any manufacturer concerns. Besides the service, Allen even got me in for an oil change. I was pleased. Thank you again Allen. More

Changing the terms When you trade in a leased vehicle for a new one, they clearly give you the terms of the lease on the new leased vehicle. Length, monthly payments, e When you trade in a leased vehicle for a new one, they clearly give you the terms of the lease on the new leased vehicle. Length, monthly payments, etc. For them to come back 12 days later, say they got the lease but you need to sign some papers; only to find out that the terms include an increase in the monthly lease of over $150. Not to mention, they already returned your previously leased vehicle to GM. Basically you have no options, they can't get your previous vehicle back and you can't afford a $150 increase on the new vehicle. It just leaves a bad taste in your mouth. More

Great service , just more than I wanted to spend! I knew I had a few service items due but $800 seems a little steep.! Overall, I have always been satisfied with , just more than I wanted to spend! I knew I had a few service items due but $800 seems a little steep.! Overall, I have always been satisfied with the service at Freeway. More

Great service Service manager - John did a great job helping me get my Tahoe serviced within 2 hours as promised.. Great job and thank you very much Service manager - John did a great job helping me get my Tahoe serviced within 2 hours as promised.. Great job and thank you very much More

excellence everyone i dealt with from Jessie to Duane took care of me as if we had known each other for a long time.I look forward to dealing with them on my nex everyone i dealt with from Jessie to Duane took care of me as if we had known each other for a long time.I look forward to dealing with them on my next purchase. More