Freedom Nissan

I brought my Nissan Xterra in for a complete detail and am less than satisfied. This is the second time this has happened and I will not be returning nor will I be recommending Freedom Nissan! When I am less than satisfied. This is the second time this has happened and I will not be returning nor will I be recommending Freedom Nissan! When I picked-up my Xterra, I checked it over. After $219.95 for a Five Star Detail (complete inside and out), I found dirt still remained on my floor mats. I found dirt still stuck to the passenger side wall on the inside of the vehicle. I opened the door to look at the gas cap and it was filthy. It was clear that only the front seats were shampooed. There was left over polish on many surfaces (it was not completely applied). There was dust all over. The cracks and crevices still contained dust and dirt. The windshield was still dirty. The plastic cover over the speedometer was greasy. The tire hubcaps were not cleaned. It was simply unacceptable. When I dropped off the vehicle, I even told them to make sure it was complete because of the past issues I have had...unfortunately they did not pay attention to that detail either! This is the second vehicle I purchased from Freedom Nissan. I have used their service facility on many occasions and it seems I have had nothing but problems. I hate to complain but I feel it is important that others know these things happen. More

To Whom It May Concern: I had my car serviced on March To Whom It May Concern: I had my car serviced on March 26th. The service was exceptional. John took care of me in the serivce department. James To Whom It May Concern: I had my car serviced on March 26th. The service was exceptional. John took care of me in the serivce department. James provided me a ride back to my work and was very friendly and courtesy as was Derek when he picked me up to getm my car. Exceptional customer service. Thank you, Lynn Blouin More

At first I was a little disappointed in a service that I At first I was a little disappointed in a service that I had done at the dealership, however after making the right people aware of the situation th At first I was a little disappointed in a service that I had done at the dealership, however after making the right people aware of the situation this dealership went WAY above and beyond what they needed to. They defiantly won my business back... Thank you Julia and Denny... More

The character of any organization is defined AFTER the sale and not BEFORE it. I am a CPA and former CFO of a major company. But automobiles are my real passion. I have owned virtually every car and truck sale and not BEFORE it. I am a CPA and former CFO of a major company. But automobiles are my real passion. I have owned virtually every car and truck on the market over the last 50 years, and have dealt with as many dealerships and sales people. Normally, I wouldn't take the time to complain or criticize an organization. But Freedom Nissan in South Burlington, Vermont is an exception. I recently purchased a used Ford 150 truck and traded in an Acura. The price we negotiated was better than other dealers I visited. But what I found most impressive was how they conducted themselves AFTER we closed the deal. There were cosmetic and mechanical issues that were not evident while negotiating the purchase. These issues were presented to Mort Shapiro, the owner, Frank McLaughlin, the general manager, and Bill Higgins, the salesman. Immediately and without question the problems were not only resolved to my satisfaction, but management went far beyond expectations. Freedom's main objective was focused on customer satisfaction AFTER the purchase. This is what I found very refreshing. I was very impressed with their honesty, friendliness, and business ethics. And, by the way, the truck looks brand new and runs great. I will recommend Freedom Nissan in South Burlington, Vermont to anyone. Sincerely, Alfred J. Viscido More

Even thought the Nissan GT-R is a fairly expensive sports car, I felt that Mort Shapiro went to extra effort to making the purchase processa an easy and enjoyable experience. This is my 3rd Nissan vehicle p car, I felt that Mort Shapiro went to extra effort to making the purchase processa an easy and enjoyable experience. This is my 3rd Nissan vehicle purchased from Freedom Nissan and I have been pleased with each of them... the value of the vehicle, the reliability, their ability to last in severe Vermont climate. I have also been very satisfied with the service offered by the dealership... the knowledge of the mechanics and the quality of service. More

Our son bought from Nissan and was so pleased that he highly recommended Joanne to us. We went over to Vermont and met with Joanne and purchased a Pathfinder and have been extremely pleased with the a highly recommended Joanne to us. We went over to Vermont and met with Joanne and purchased a Pathfinder and have been extremely pleased with the attention to details that we received from Joanne. She is such an asset to Nissan! We will recommend to our friends and relative both Freedom Nissan and Joanne. Thank you. Nancy and Dennis Wild More

I purchased a used Jeep Grand Cherokee about 2 1/2 months ago. I also had to purchase an additional warranty. I never was given, or offered, the car fax report. I since obtained one myself and found that the ago. I also had to purchase an additional warranty. I never was given, or offered, the car fax report. I since obtained one myself and found that there were 2 owners before me - one had it for 9 months and the other for a little over a year. It makes me wonder why two people didnt' kepp the car long. The other day I took the car through a car wash and water poured in form three different places. Seeing as I needed an appointment for an oil change I asked to have this looked at. I was hearing alot of air sounds from the sun roof area, so suspected the water might be coming in there somewhere. I also asked them to look at my dashboard because it was rattling alot and to check out the transmission because there was an audible thunk when the car was downshifting. Keep in mind I only had this car for 2 1/2 months. The work was done on the water problem without notifying me - and of course it wasn't covered under the warranty. Supposedly they found that the seal around the windshield was corroded or rotted or something. The transmission problme of course wasn't covered either, so I told them not to do anything to it becasue I couldn't afford it. I explained I had only had this car for 2 1.2 months and now I was going to hav eto shell out over $600??? This is a 3 year old car with about 55,000 miles on it and it's having trnasmission problems already? Shouldn't some of these things have bee checked when the dealer fot the car. Doesn't Freedom Nissan back up their used vehicles. I was also told that the rattling I heard in the dashboard was form items in my glove box. It is NOT from items in my glove box - it is very definitely in the dashboard area. I know the difference. Obviously it wasn't taken for a test drive to see where the rattle was coming from. Nothing was done to ry and make this right. I don't expect to buy a used car - that was made ot look real nice on the outside, and have huge repirs two months after I get it! Prior to this I had to take it back twice becasue one of the backup lights didn't work and again because there was a noise under the car that sounded like pebbles rattling that I heard when accelerating up a hill - I was told this was from a shield or something that had rusted out - which they fixed at no cost, however the noise is still there. If the noise had been form the shield I would think I would have heard it all the time, not just when I was accelerating up a hill. My husband was going to purchase his next car from them, but neither of us will do business with this dealer again. While I do appreciate that they were able to get me into a car, even with my financial situation, I did not expect to be sold a car that is a lemon just to make the sale and try and make me feel good. You need to bakc up your cars. More

First, I just want to say thank you to the Freedom Nissan staff. We live about an hour away from this dealer, but were interested to see if they could beat their competitor Formula in helping us make a dream staff. We live about an hour away from this dealer, but were interested to see if they could beat their competitor Formula in helping us make a dream into a reality and they did. I spoke with Shannon barely over the phone and she told me the figures that I had in mind were do-able and I should come in for a test drive. I was still hesitant due to the fact most dealers will tell you whatever you want to hear to get you there, but decided to make the trip just in case. From the moment my wife and I arrived, we felt no pressure and were greeted by Shannon. We didnt even begin talking numbers until we completed a test drive and they knew I was happy with the options that were on the vehicle. From then on, still hestiant to believe it was possible, the staff worked hard to make my dream of purchasing a 2010 Nissan Titan possible. While working with us they made us feel right at home and they stayed late to help us get into that day. Additionally, as an active duty US Marine I can say that their military discounts and efforts to help those that serve go beyond what other dealers claim and what one would ever imagine. Needless to say, we left in our dream titan and figured while in the area we would grab some dinner before the commute home. We decided to go to the nearby Olive Garden and had dinner. When I asked for the check, I found that the owner of Nissan had bought our dinner, not because we bought the truck, but because of my service. This was a very nice suprise and demonstration of support from the Nissan Family at Freedom. Thanks to all that helped, and if you are in the market searching for your dream car, I highly recommend you let them make it a reality for you. More

My sales person Peter Keegan was OUTSTANDING! I had a very pleasant experience from start to finish. When I described my dream vehicle, I just knew they would not have it on site. Not only did they ha very pleasant experience from start to finish. When I described my dream vehicle, I just knew they would not have it on site. Not only did they have it on site, it was fully loaded with everything that I wanted. Thanks so much! Now a Happy and Satisfied 2007 mercedes benz owner...L. Korn More

After two great years of owning and driving my 2007 Nissan Xterra S 4WD, I'm now the extremely happy owner of a new 2010 Nissan Xterra Off-Road 4WD!!! Many thanks to Joanne, Konrad, and the manager on Nissan Xterra S 4WD, I'm now the extremely happy owner of a new 2010 Nissan Xterra Off-Road 4WD!!! Many thanks to Joanne, Konrad, and the manager on duty the day I got to the dealership. A day earlier, I contacted Joanne with my vehicle pay-off to get some indication on what I could do with my negative equity. The next day, she indicated that she could get me into a new 2010 Nissan Xterra Off-Road model, a huge upgrade over an X or S model I was shopping for. After bringing out my Xterra for an appraisal and talking with Konrad in Finance, the ball got rolling and a few hours later, I was driving away in my new ride. I'm very appreciative for the service I got and Joanne remembering how bad I wanted an Xterra with a manual transmission; something not available to me back in 2008. I'll continue to do business with Freedom Nissan; both through service and any future purchases. It's been great doing business with Joanne and especially with Mort Shapiro as business owner. Thanks for having such a great sales person on your staff! Keep up the great work Joanne and Konrad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More