Fred Martin Ford Mercedes-Benz

It was a great experience buying a car. They were helpfull in finding the right car for us, but not pushy in getting us to buy. This is by far the easiest dealership to deal with and the second time helpfull in finding the right car for us, but not pushy in getting us to buy. This is by far the easiest dealership to deal with and the second time I've bought a car here. More

We purchased the Mercedes, from Martin, back in July, and then went to VT for the rest of the summer. We had aranged to have the paint coating on the 11th of Oct. as I was coming back from VT to do some wor then went to VT for the rest of the summer. We had aranged to have the paint coating on the 11th of Oct. as I was coming back from VT to do some work in Ohio. Larry was very helpful, he made the trip to Fred Martin's from Salem very easy. He is a very good Service, manager, answered all of my questions. Got me in another car and got me on my way. I was late, getting to you to pick up my car, was about 7:00pm Larry leaves at 6:00, but he waited for me. Was nice that he did that. Also talked Martin, we really liked the service, and attention that he gave us when he sold us the car. And was nice to see him again. Thank You Don Rock More

Larry is a very nice guy to work with. He is very professional and helpful. I always feel very good about him whenever I go for some service to my Mercedes. Thanks Larry! professional and helpful. I always feel very good about him whenever I go for some service to my Mercedes. Thanks Larry! More

Allissa Russell was helpfull, kind & professional.She is a asset to Ford.it is a very nice that Fred Martin does wash your vehicle too. is a asset to Ford.it is a very nice that Fred Martin does wash your vehicle too. More

Very friendly staff, did a great job on my car. The staff knew that I was on a time restraint, so they tried to accomodate me and get my car back to me as soon as possible. The service exceeded my expe staff knew that I was on a time restraint, so they tried to accomodate me and get my car back to me as soon as possible. The service exceeded my expectations. Thank you Larry and the rest of the staff! More

Nice People,always helpful,want your business. Nice cars. The showrooms very nice and the offer of refreshments nice touch. Nice area for the service write up. Service of sales/lease always great and with a The showrooms very nice and the offer of refreshments nice touch. Nice area for the service write up. Service of sales/lease always great and with a smile. More

Very poor customer service!!!!!!!!! Fred Martin is rude and and treats women very very bad. He would not have the nerve to treat a man the way he treats women. I would never buy anything from him ever ag and and treats women very very bad. He would not have the nerve to treat a man the way he treats women. I would never buy anything from him ever again. There customer service stinks after you buy a car. More

Fred Martin is so rude and arrogant!!! Don't go to him with an issue - he will get in your face and scream at you like he did to me. I'm a girl - he should be ashamed of himself!!!!!!!!!!!!!!!!!!!!!!!!!! with an issue - he will get in your face and scream at you like he did to me. I'm a girl - he should be ashamed of himself!!!!!!!!!!!!!!!!!!!!!!!!!! He would never speak to a man like he did me. There just so happened that there was no one in his showroom but his henchmen!!! Customer service is terrible!!!! More