Fred Frederick Chrysler Dodge Jeep Ram, Easton

Mr. Frederick is a man of his word. It has been a long time since I purchased a vehicle and had a dealership stand behind everything they promised. First I will say we got an excellent It has been a long time since I purchased a vehicle and had a dealership stand behind everything they promised. First I will say we got an excellent deal. They worked to get us the best deal. We did have some issues with the salesman and paperwork. We contacted Mr. Frederick and he went above and beyond to make sure he addressed every one of our issues to our complete satisfaction. He even went beyond and replaced a part that he felt wasn't going to last. My vehicle was picked up and returned to me by them. They even gave me a car to use while they had mine. All of these things were done after the sale. It was stated to me that they stand behind what they sell and customer service. I will say THEY MOST CERTAINLY DO!! I am so pleased and impressed with this dealership. More

Charlie is the man! Charlie got me top dollar for my 2006 Silverado, and put me in my dream truck at an awesome price. Straight forward and to the point. No beating aroun Charlie got me top dollar for my 2006 Silverado, and put me in my dream truck at an awesome price. Straight forward and to the point. No beating around the bush. Will do everything he can to get you the best deal for exactly what you want. More

Charlie Wallace We had taken our 2007 Grand Cherokee to Fred Frederick twice for recall service and were impressed both times by the service department. This time, we We had taken our 2007 Grand Cherokee to Fred Frederick twice for recall service and were impressed both times by the service department. This time, we were on the lookout for a new, or slightly used Cherokee/Grand Cherokee. Charlie Wallace was so professional, polite, patient and super informative about the cars we test drove. He allowed us time to consider our options, research our finances, and return with questions. In the end, we drove off with a beautiful new 2015 Cherokee Limited that has exceeded our expectations in every way: comfort, gas mileage, performance, quality, details, technology....I love my new Cherokee!! Charlie Wallace is the best! He wanted us to make sure we were going to happy with our purchase and we are. Thanks again, Charlie More

Great experience getting my new Jeep Grand Cherokee Overland Mr. Charlie Wallace was very helpful in getting me top dollars for 2 trade in vehicles and working that into a great deal for my new Jeep. My wife and Mr. Charlie Wallace was very helpful in getting me top dollars for 2 trade in vehicles and working that into a great deal for my new Jeep. My wife and I love the vehicle and we would recommend Fred Frederick Easton to anyone. Thanks again More

Bruce Skinner is the man!!! Professional, polite, prompt, straightforward, and trustworthy. What more could I possibly ask for?! Purchased a new Dodge Ram 1500 from Bruce last mo Professional, polite, prompt, straightforward, and trustworthy. What more could I possibly ask for?! Purchased a new Dodge Ram 1500 from Bruce last month and the experience was flawless. Easily the most relaxed and confident I've ever been when purchasing a vehicle. Truck was immaculate upon delivery. Liz in the finance department was very helpful and friendly as well. Thanks again Bruce for the phenomenal service. More

Friendly and professional staff My husband has been looking for a new vehicle for the last year to replace his 2005 Chevy Tahoe. First he wanted a truck so we test drove all the Am My husband has been looking for a new vehicle for the last year to replace his 2005 Chevy Tahoe. First he wanted a truck so we test drove all the American made trucks and he was really pleased with the Ram, but soon changed his mind and decided he wanted a Chevy Traverse, then he wanted a Ford Explorer, so we test drove those but he still was undecided. Because we have purchased our last two vehicles from Fred Frederick in Easton we headed back there to speak with Charlie Wallace, he sold us our last two vehicles, to test drive a Jeep Grand Cherokee. Charlie is an excellent sales consultant and directed us to a vehicle based on my husbands criteria. We test drove the Jeep and we were both pleased with the performance, but there were things that we did not want so we ended up special ordering the vehicle. Charlie assisted us in the building of our very first Jeep. He kept us updated on the progress of the vehicle. Our pick up was smooth and Charlie went over the vehicle with us so we felt confident with all the new technology. Jeff Frederick, the owner, is also a pleasure to deal with. He definitely has great staff and we always have had good experiences with his dealership and we expect that to continue. Thank You Fred Frederick in Easton for making us feel welcomed. Lisa More

Need Rotors after 13K miles? So after 13K miles, I was told I needed new rotors for my 2013 Durango. There was some confusion as someone thought I drove with one foot on the brake So after 13K miles, I was told I needed new rotors for my 2013 Durango. There was some confusion as someone thought I drove with one foot on the brake, and one on the gas (I'm not Sammy Hagar). After a few phone calls and getting nowhere (and rude service on the phone,From the manufacturer mind you); Leonard Seebach came to the rescue. He took a look at the vehicle, and after a brief conversation, took care of the problem. Thanks to Leonardo, I can now safely drive 55 and stop without a bump and grind coming from the rear of my truck. Fred Frederick Chrysler has gained another loyal customer by recogizing an issue and going above and beyond to take care of it DESPITE this not being the dealer whom I purchased from. Leonard Seebach knows his stuff, and I will recommend his service department over any. More

Outstanding Service Experience on Jeep Although it started with the minor inconvenience of some confusion about appointment time and some missing paperwork at my pickup after the oil change Although it started with the minor inconvenience of some confusion about appointment time and some missing paperwork at my pickup after the oil change, the lady at your front desk (I am sorry I failed to catch her name) and you made this an outstanding experience. She was very understanding and helpful when I was obviously frustrated when I picked the Jeep up after the oil change – she did her best to solve my problem, and volunteered that there would be no charge for the oil change. Although the parts for the broken AC took a while, the owner went above and beyond and called me personally on a Saturday to offer me the use of a vehicle with AC until my Jeep was repaired. I picked up the Jeep yesterday - everything was fixed under warranty, at no charge to me, and my Jeep is the cleanest it’s been since the day I bought it! Kudos to the service staff for winning over a difficult customer, and thanks to the owner for his personal attention given me in buying and servicing a Jeep. Often, what speaks most about a business is how it’s people act when things don’t go perfectly, versus when they do. This dealership was great when it was easy (when I bought the Jeep) AND when it wasn’t as easy. I will gladly recommend this dealership for sales and service to anybody that will listen. More

Excellent Service Thank you to Rusty Steele at Fred Frederick who helped me in the purchase of a truck. He made the whole experience very easy and smooth. Rusty was gre Thank you to Rusty Steele at Fred Frederick who helped me in the purchase of a truck. He made the whole experience very easy and smooth. Rusty was great with communication, found a vehicle in my price range, and answered all questions I had in a timely manner. I was able to find the truck that I had been searching for! I would highly recommend Rusty. More

Best car buying experiance ever!!!!! Ms. Desimone was very pleasant and a pleasure to deal with. She made the whole process painless. I will by my next car from her and fred Frederick!! Ms. Desimone was very pleasant and a pleasure to deal with. She made the whole process painless. I will by my next car from her and fred Frederick!! More