Fred Anderson Kia

Don't Use This Dealership If I could give less than one start, I would. *** Beware of this dealership *** I bought my first car in 9/2017 (only four months ago), and I was If I could give less than one start, I would. *** Beware of this dealership *** I bought my first car in 9/2017 (only four months ago), and I was sold the moon and stars. I wish I had read these reviews first. I didn't have my Kia Sorento THREE DAYS before the battery completely died. It was xxxx in a handbasket trying to get this battery replaced free of charge, because like I said... it was only THREE DAYS I had the car and I REFUSED to pay for it after putting down a HEFTY downpayment for the car. Well, after that was fixed my car made some knocking noises. I thought it was weird, but whatever. On Saturday, my car I've only had six months now won't switch out of first gear. I called Fred Anderson Kia to see when I could schedule a service, and the girl I talked to (can't remember her name but she was RUUUUUUUDE as xxxx) told me that they didn't have any appointments open for the following Saturday. Long story short, she ended up telling me that the appointments were full, and she wasn't able to schedule me and hung up on me. I called back and asked for the manager, and she scheduled me to come in and bring my Sorento. But, then proceeded to tell me IT WAS GOING TO BE $150 PER HOUR FOR DIAGNOSTICS TO FIGURE OUT WHAT WAS WRONG WITH MY CAR! Okay, I'm not sure what line of xxxxxxxx ya'll thought was okay.. but after extensively looking over BOTH my Kia warranty and Fred Anderson warranty... YALL MADE THAT UP! There is nothing in either one that states you have to pay diagnostic fees out of pocket. Dirty Liars. Either way, I am getting my car fixed on Saturday and I will be trading it in at another dealership so that I can get out from underneath it before the warranty expires. Thanks for xxxxing me over Fred Anderson, I had already bought one car outright from you before but I won't be doing that again. And I will be telling EVVVVVVVERYONE I know to steer clear of this place. Now, on to post this review on a few other avenues as well. *The power of social media and a pissed off millenial.* More

No Service I had called twice and talked to Chris in the service department never communicated with me what was wrong I called several times, When I called and s I had called twice and talked to Chris in the service department never communicated with me what was wrong I called several times, When I called and said I was towing the car he inofmred me I had to pay a fee for diagnostics testing of $ 154.00 . This place sucks They had the car for 2 weeks More

Air Bag light Took my Kia in for service to get an Air Bag light checked. I was told it was caused by the Driver side seat when you move the seat it sets off the A Took my Kia in for service to get an Air Bag light checked. I was told it was caused by the Driver side seat when you move the seat it sets off the Air Bag light. Told just don't move the seat and charged for resetting the light and this great advice. Didn't fix the problem just told me not to move the seat and when that light is on your air bag is disabled. I will never go back there. More

Forget to give customer important information concerning car Purchased a used 2015 Kia Optima LX in Feb for $18000. for my grandson's graduation present from ECU, they did not mention to me, the buyer, that they Purchased a used 2015 Kia Optima LX in Feb for $18000. for my grandson's graduation present from ECU, they did not mention to me, the buyer, that they had only one key fob for the car something I found out a week later from my grandson. When I called dealership to talk to the salesman he was very short and abrupt with his answer that they only provided one fob and any additional fobs would be our responsibility to purchase which I did at a cost of $329.. Then 7/17 my grandson called me to report his right front tire had a screw in it and had gone flat while driving on 1-40 from Greensboro home and when he went to the trunk to get the spare to change it so he could travel home he found no spare just a empty area where one should go. He called local AAA and they used a flat fixer to re-inflate the tire. When I called dealership they again were abrupt in response, telling me that the Kia corporation no longer adds a spare to cut done on cars weight for gas millage. I asked why that was not told to me on purchase and Sales Manager said sometimes it gets missed, So sorry. I feel that the dealership has a lack of concern for the customer and could care less if they feel cheated or are left in a dangerous situation due to lack of communication on the dealerships part of vital information. I would have purchased a spare for my grandson's car and he would not have been placed in such a dangerous situation on the side of I-40. I have now purchased a spare tire for $200. to keep in the car in the event that it is ever needed again. It is not the cost of the 2 (so far) items they did not provide with the purchase that upset me the most it is the attitude that they do not have to share this type of info with a buying customer. This is the last Kia I will ever purchase and I will never do business with any of the Fred Anderson Dealership's in the future. So for reference the saying "Buyer Beware" happens to be true at Fred Anderson Kia. More

no pressure experience I was impressed with the no pressure sales experience. our salesperson (Tony Agressia) was really good. he is a down to earth type person with no BS.. I was impressed with the no pressure sales experience. our salesperson (Tony Agressia) was really good. he is a down to earth type person with no BS.. we were also highly impressed with kelly stewart during the financing procedure. The only negative is that it should not take 4! hours to buy a car. looking forward to how the service department works in the future . More

Worst service center I took my being here to get my air-conditioner worked on. It was here for two days they told me $900 to fix it. I paid $900 Joe my kids away in a hot I took my being here to get my air-conditioner worked on. It was here for two days they told me $900 to fix it. I paid $900 Joe my kids away in a hot van because air-conditioner still in work I try to bring it back but they told me that will be two days To look at again. I explain to them that I rented a car for them to work on it I was a single mom I don't have any help to take me back-and-forth to the Carline to work with my two kids but they didn't care. When he finally looked at it to days later they told me that I had to pay 300 more dollars for them to fix it because they've mis diagnosed it. . It stay there for three more days $1200 later and the air-conditioner still doesn't work .they don't want to take any responsibility for it or help me with getting a working air conditioner when I'm allergic to pollen and so my children so running with the windows down isnt an option. The customer service sucks the service gentleman are very rude and sneaky. please don't ever take your vehicle here More

HORRIBLE Would never buy fro them again. Thei service department is horrible. They took or car in and had it over a week and wouldnt return our calls or let u Would never buy fro them again. Thei service department is horrible. They took or car in and had it over a week and wouldnt return our calls or let us know what was going on. Meanwhile we we're paying for a rental the whole time. They fnally got ahold of us and they charged us for a faulty wire in something we had them install! When we got home we noticed our fog light didnt work after their "work".. they said we couldnt prove it was because of their work and charged us again! 2 cars from them and a 3rd from their toyota dealership NEVER AGAIN! I have never had such bad customer service in my entire life! BAD BUSINESS! More

Count your fingers when you shake hands with them I leased a 2015 KIA Optima from Fred Anderson KIA. I was there on a service visit when I walked into the showroom and spoke to my original salesman, w I leased a 2015 KIA Optima from Fred Anderson KIA. I was there on a service visit when I walked into the showroom and spoke to my original salesman, who has since moved on. I Daniel him I had a very valuable lease car I was thinking about trading in for an new Cadenza. After two and half years the 2015 Optima only had 15,000 miles on it. The original lease was for 3 years and 36,000 miles. I told Daniel that I wanted Fred Anderson to absorb the old lease since it so few miles on it. We cut a deal, then Dimitri, the GM got involved. Long story short. Count your fingers if you ever do business with these people. I leased Acura's from Leith for 10 years and never had such a sour taste in my mouth. Neither my wife nor I will ever do business with Fred Anderson ever again. More

Appointment time 1 hour late Made an oil change appointment for 4; here at 5:15, don't think they've started yet. Either me or Fred Anderson misunderstand what that word means. Made an oil change appointment for 4; here at 5:15, don't think they've started yet. Either me or Fred Anderson misunderstand what that word means. More