Franklin Sussex Hyundai

This was the worst car-buying experience I ever had. It's tough to get the business manager Abe to give you straightforward information. I felt swindled. The interest rate advertised at .09% turned out It's tough to get the business manager Abe to give you straightforward information. I felt swindled. The interest rate advertised at .09% turned out to be 8.25% and there were never any clear answers. All the employees there seemed bored and not interested in being at work. I would avoid this dealership. More

Had no brake lights was told my service that they didn’t have anyone to look at it and didn’t know when they would be able to look at it. Also called for appointment on 3 occasions and had to wait 2-3 weeks have anyone to look at it and didn’t know when they would be able to look at it. Also called for appointment on 3 occasions and had to wait 2-3 weeks to get in. More

Incredible Car Buying Experience -- Highly Recommended! I can't say enough good things about Franklin Sussex Hyundai (and believe me, I've never uttered the previous words about a car dealership in the past I can't say enough good things about Franklin Sussex Hyundai (and believe me, I've never uttered the previous words about a car dealership in the past). My wife was interested in a new 2020 Hyundai Palisade, and I contacted about 6 or 7 other dealerships within a 60 mile radius. Most dealers wanted 3000 dollars over the MSRP as a starting point since the Palisade is such a new, hot car. Not only was Chris and his GM able to come down to the price I wanted, they gave us a very good deal on our trade in car as well (which had 140 thousand miles on it). Since Franklin Sussex didn't have the Palisade SEL in stock that we ideally wanted, Chris contacted a multitude of other dealerships up and down the state, and was able to locate one 40 miles away that he personally drove back to Sussex so that we could close the deal asap. On top of all that, the finance woman in the dealership got us a rate that was even lower then the promotional APR rate that Hyundai was offering at the time. All in all, it was a fantastic car buying experience, and my wife is happy as can be in her brand new 2020 Hyundai Palisade. Thanks to Chris, Erin, and the Hyundai Sussex GM-- a fantastic team that sticks to their word and truely puts the customer first! More

great service and knowledgeable sales staff . I've worked with Bob Howlett on two previous Hyundai Elantra leases and now possibly a third. I always felt that I go an honest deal . I've worked with Bob Howlett on two previous Hyundai Elantra leases and now possibly a third. I always felt that I go an honest deal More

Straight Talk Dealership Easiest car purchase EVER. Absolutely no pressure. Great people to work with and very patient with my requests. Informative and honest. Not at all wh Easiest car purchase EVER. Absolutely no pressure. Great people to work with and very patient with my requests. Informative and honest. Not at all what I expected from an entire dealership. Individual dealings, yes but the whole experience was easy. More

Amazing Dealership Bob Howlett and the whole team, and Bill Snouffer - general manager, are all amazing, no pressure and very knowledgeable - would definitely recommend Bob Howlett and the whole team, and Bill Snouffer - general manager, are all amazing, no pressure and very knowledgeable - would definitely recommend and we will definitely use again. Great car buying experience!! More

Great Dealership! Been to this dealership before and will return again. I always have a great experience at this dealership. I will be back when I need another car. Tha Been to this dealership before and will return again. I always have a great experience at this dealership. I will be back when I need another car. Thank you! More

Excellent Transaction as always I always enjoy shopping at Franklin Sussex Hyundai, transactions are always professional and provided with a smile. I won't buy a car or get my cars s I always enjoy shopping at Franklin Sussex Hyundai, transactions are always professional and provided with a smile. I won't buy a car or get my cars serviced anywhere else. More

Satisfied It was an amazing experience. All the staff were so friendly. Working with Michael was a breeze. He really took care of me and made this whole experie It was an amazing experience. All the staff were so friendly. Working with Michael was a breeze. He really took care of me and made this whole experience wonderful. I love love love my new car!!!! More

Extremely Satisfied My wife and I completely felt at ease as soon as we walked into the dealership. We previously went to another dealer to purchase a Kia Sportage. That My wife and I completely felt at ease as soon as we walked into the dealership. We previously went to another dealer to purchase a Kia Sportage. That dealer was a complete mess, very unprofessional. Went into this dealer just to see a Tucson, not thinking that we would make a purchase. The sales staff was that good. More