Frank Leta Acura of Springfield

Amazing experience buying a car! Darin DeSilva at CarUp is amazing! I have taken my cars to Acura of Springfield for several years now. I was treated like a valued customer after losi Darin DeSilva at CarUp is amazing! I have taken my cars to Acura of Springfield for several years now. I was treated like a valued customer after losing my Acura MDX in a wreck. He was knowledgeable, considerate, kind, and willing to do anything to make sure I was happy with my purchase! He went above and beyond to find the right car for me! The best part, I was able to drive away a happy customer with a beautiful new car!! I highly recommend CarUp and ask for Darin—he will get you what you want and treat you like you’re his most important customer! The prices are reasonable for their used cars, and they make sure the vehicles are in top condition before selling them on the used car lot!! I’m more than pleased with my new Honda Pilot! What a blessing! More

Great experience We just purchased a car from Car Up and we couldn’t be happier with both the vehicle and especially the truly outstanding customer service. Darin DeSi We just purchased a car from Car Up and we couldn’t be happier with both the vehicle and especially the truly outstanding customer service. Darin DeSilva took very good care of us throughout the shopping and buying process. He never pressured us but answered every question we had about all different makes and models and he went out of his way to make sure the car we eventually purchased from Car Up was exactly the way we wanted it in every detail. My wife and I both feel that it was the most pleasant car-buying experience we’ve ever had. More

Great experience!! Darin was incredible to work with. This is my first new car, and he made the entire process easy. I felt like I had known him for years because of how Darin was incredible to work with. This is my first new car, and he made the entire process easy. I felt like I had known him for years because of how personable he is. I was able to express what price range, style, model and he knew exactly what to show me. I felt very comfortable; he made me feel like he had all the time in the world to help me get the perfect car. I never felt rushed which is something I appreciate so much. I will definitely be recommending Darin to anyone i know. This place is awesome and I couldn't be happier with my purchase. More

No pressure, Highly Recommend! Note: First-time car buyer. Darin is absolutely great! He treated me like a good friend and neighbor (unlike other dealerships). No pressure on sales Note: First-time car buyer. Darin is absolutely great! He treated me like a good friend and neighbor (unlike other dealerships). No pressure on sales and really listened to what I wanted and needed for a car. He also got me a really good deal. Also, the dealership has a chill spot for free Starbucks coffee and sandwich which made the process even sweeter. If you're brand new to buying a car, then you're in for a treat! More

The Best Dealership!!! Purchased our last 5 vehicles from this location and Wade always takes great care of us! We actually enjoy having our vehicles serviced there as the w Purchased our last 5 vehicles from this location and Wade always takes great care of us! We actually enjoy having our vehicles serviced there as the whole staff makes us feel welcome! More

Amazing Service!! I have bought my last 3 vehicles from here!!!!! Everyone is wonderful to work with!!! Always great customer service! I will only use this dealership!! I have bought my last 3 vehicles from here!!!!! Everyone is wonderful to work with!!! Always great customer service! I will only use this dealership!!! More

Worst dealer/service EVER One of the worst experiences ever. Had my car towed there because we bought a warranty through them. The clutch slave cylinder went out which is what One of the worst experiences ever. Had my car towed there because we bought a warranty through them. The clutch slave cylinder went out which is what I had told them but they didn't believe me, so they call and tell me they are going to follow the service bulletin that says to flush clutch fluid and replace with "GTR R35 Brake fluid" so I say okay and come back the next day and pay them $145 for it. Get in my car and the problem is not fixed so the car goes back in their shop and they say they are going to try and bleed the clutch again, well the bleeder brakes. I come back once again the next day for them to tell me that I will have to send it to Nissan (where I should have taken it in the first place). So they roll the car out and scrape the whole bottom of my car because they have the worst shop that nobody could have. I look at my car and their is fluid splattered ALL over the ENTIRE car. So I make them clean it off. Finally gets to Nissan, a actual good shop. And I have them compare the fluid that comes out to the bulletin GTR R35 brake fluid and it is completely different. We go ahead and make a claim through the warranty company Acura sold us but it gets denied. Come to find out the took all the pages out that showed what the warranty ACTUALLY covered and gave us a pamphlet with way more coverage on it. They also lie to me and say that Infiniti told them not to use the GTR brake fluid which I called Infiniti myself and asked them and they said yes to use (I already knew this -_-). Acura isn't willing to help me out much at all and the service manager might actually wanna work on some cars before he runs his mouth acting like he knows everything, even have a talk with the general manager which did not help at all and who also lied to me. So thanks for screwing me over Acura hope you enjoy this review. If you want a reputable shop definitely go to Youngblood Nissan where they actually treat you right! More

A good experience They were helpful in answer our questions . We were also looking at possibly trading for a new car. They gave us the information we requested. They were helpful in answer our questions . We were also looking at possibly trading for a new car. They gave us the information we requested. More

Excellent service, great people to work with Professional, and personal service working hand in hand. All questions are answered in a straight forward no run around courteous way. Drop off my MDX Professional, and personal service working hand in hand. All questions are answered in a straight forward no run around courteous way. Drop off my MDX use courtesy car so no downtime for are day in Springfield. Outstanding dealership More

Extreme courtesy and professionalism Everything was set up for my arrival. They logged me in, took my keys, and sent me to the customer waiting area. There, I had my choice of breakfast s Everything was set up for my arrival. They logged me in, took my keys, and sent me to the customer waiting area. There, I had my choice of breakfast snacks and drinks to bide my time, as well as TV for my viewing. It wasn't long before my vehicle was done, ready for the road, and freshly washed. Their team made sure I was very happy with their service. These folks are great!!! More