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Frank Kent Cadillac
Fort Worth, TX
798 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 798 reviews
April 19, 2018
Excellent service and a great car deal I had a great experience buying my XT5 through Frank Kent. Ron Britt went above and beyond to meet my needs and even got me into a higher end model at I had a great experience buying my XT5 through Frank Kent. Ron Britt went above and beyond to meet my needs and even got me into a higher end model at a comparable lease payment. I highly recommend working with Ron Britt and the staff at Frank Kent! More
by Mfanning013
Employees Worked With
Ron Britt
November 10, 2017
The Car Buying Experience The process of buying a car was excellent from start to finish taking the time to show the different options available with no pressure. Zach Jimenez The process of buying a car was excellent from start to finish taking the time to show the different options available with no pressure. Zach Jimenez was very helpful in explaining the many features the car has. And ensuring the car was filled up with gas in the tank. More
by AYS2016
Employees Worked With
Bruce Lee, David Rotman
November 08, 2017
Quickest, easiest car buying experience ever. The paperwork was printed out, and the car was filled with gas and detailed upon my arrival. I was in and out of the dealership in under an hour. Prof The paperwork was printed out, and the car was filled with gas and detailed upon my arrival. I was in and out of the dealership in under an hour. Professional atmosphere all around. More
by Steven Z Jimenez
Employees Worked With
Zack Jimenez, Danny Pak
October 26, 2017
Service Representative - Ron Evans I've purchased three cadillac from Frank Kent Cadillac. All our service/maintenance was done at Frank Kent even though the drive was nearly 30 miles. I've purchased three cadillac from Frank Kent Cadillac. All our service/maintenance was done at Frank Kent even though the drive was nearly 30 miles. The drive was worth taking to allow Mr. Ron Evans to assist us in all our service needs. Ron Evans was primarily the reason for taking the drive. We completely trusted him and knew he was honest. We knew he would do all in his power to ensure reliable and excellent instructions, maintenance and repairs when necessary was done. I would definitely recommend him to help anyone. His integrity is exceptional. More
by JUSTme
Employees Worked With
Chauncey Bivins, Danny Pak
September 22, 2017
Best car-buying experience ever. My husband and I both commented on how easy with no pressure or hassle our car buying experience was. Zach Jimenez took care of presenting the car fo My husband and I both commented on how easy with no pressure or hassle our car buying experience was. Zach Jimenez took care of presenting the car for our test drive and answered any questions we had. I fell in love with the dealership itself and their employees, falling in love with the car later. They are all very customer oriented and it showed in everything from the time we walked in, through the purchase of filling out papers and given a loaner till our car would be delivered to us the next day after a detailed car wash and inspection. Upon delivery, Zach asked if I had any questions and I didn't at the time but he has been very helpful with anything I needed to know since. He found a second key for me and dropped it in the mail, was very happy to not have to purchase a second key for the car. Looking forward to more pleasant experiences with the servicing of the car as the explained free car washes and delivering the car back to me and providing a loaner. Excellent service and pleasant experience with all the people we dealt with. More
by Lin
Employees Worked With
Zach Jimenez, Danny Pak
August 03, 2017
DISAPPOINTED I bought a 2014 Cadillac XTS from there last year. I haven't even had the vehicle over a year and the screen has went out . It has a stack in the Cadi I bought a 2014 Cadillac XTS from there last year. I haven't even had the vehicle over a year and the screen has went out . It has a stack in the Cadillac from the factory . I have called the warehouse , everywhere to speak with managers etc and nobody wants to own up to cadillacs mistakes. The cadillacs ranging from 2013-2015 the stack touch screen goes out where you can not control your Ac controls etc and the warranty does not cover it because the radio is included. That's not the customer fault that Cadillac made the vehicle like that from the factory. They should recall it and fix our car. We paid good money for a Cadillac and to get service and treated like crap is unacceptable . I went to frank Kent drove 3 hours for them to tell me to bring it and we will see if we will help fix it or fix it period under good will. So I drove 3 hours there and dropped it off. They didn't offer to help me with the diagnostic test even though I have paid for it once in temple Texas Cadillac dealership , they basically said the manager said he doesn't want to deal with this situation sorry. So screw you pretty much your stuck. They charged me 140.00 for the test full service. I don't think that was fair to a customer who had paid 30,000 for a vehicle and haven't even had it a year. This a problem that Cadillac needs to correct because it is not fair to customers who has these problems and has paid good money to get treated this way. The frank Kent dealership gave me great customer service when they was getting my MONEY. Soon as a problem arises don't expect any help. I wouldn't go back now . I wouldn't recommend this dealership again. They didn't even offer to help give a discount or anything . Not good customer service to me when a customer has bought they vehicle from your dealership. Appreciation goes more than just the first meet and greet when your are getting my money. I am very disappointed. Cadillac needs to fix this problem. Recall the stack and be responsible for your vehicle that you put on the market to sell. We are paying customers and derserve to be treated fairly and have a dependable good car. Cadillac to me is luxury and the stack not working and electrical problems is not what I paid for especially when you have kids and family. You can't control your Ac controls etc and then the dealership or Cadillac don't even want to fix it. DISAPPOINTED! More
by D WALKER
Employees Worked With
Michael Hurdiss
May 30, 2017
Excellent This was the best experience of my life time purchasing a vehicle from customer service responsing initially and then the car sales without pressure. This was the best experience of my life time purchasing a vehicle from customer service responsing initially and then the car sales without pressure. Everyone was kind, patient but most important honest. More
by Gonzalez,karen03
Employees Worked With
David Perez
May 28, 2017
A dealer who cares Thepeople at Ftank Kent made every effort to make our experience as rewarding as possible. They went out of their way to help up choose the perfect c Thepeople at Ftank Kent made every effort to make our experience as rewarding as possible. They went out of their way to help up choose the perfect car! More
by Larrys
Employees Worked With
Patrick Greenhouse, Danny Pak
May 14, 2017
Excellent Service I had the best buying experience I have ever had. I was given the attention, respect and high quality service you just can't get anywhere else. I love I had the best buying experience I have ever had. I was given the attention, respect and high quality service you just can't get anywhere else. I love my car and love Frank Kent!! Thank you, Jamie Erwin More
by Erwin's
Employees Worked With
Nick Bieghler and Corbin in finance, Bruce Lee
May 04, 2017
Awesome Dealership Great sales personnel. Honest sales men willing to meet your needs. Personable friendly sales team. Fair prices and top quality sales and service. Great sales personnel. Honest sales men willing to meet your needs. Personable friendly sales team. Fair prices and top quality sales and service. I just cannot say enough about this dealership built on a foundation of trust and integrity. The quality of cars that they sale are first class premium vehicles. Quality at its best . More
by Barnedra
Employees Worked With
Manny
