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Frank Kent Cadillac

Fort Worth, TX

4.7
798 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 798 reviews

February 12, 2019

Great job.. Lester Razo was great. I was in and out in an hr. The most pleasant car buying experience I have ever had. Everyone was very nice. Top notch.. More

by TheDude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Razo
Feb 19, 2019 -

Frank Kent Cadillac responded

Thank you so much for the kind words and positive review!

February 09, 2019

Tarde in Fast and great service less then one hour to trade in my car and purchase a new one I spent more time driving down from Houston Tx to pick up new ca More

by Vette713
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Razo, Danny Pak
Feb 19, 2019 -

Frank Kent Cadillac responded

Thank you for taking the time to share your experience with us! We will be sure to pass along the kind words to the team. Welcome to the Frank Kent Family!

November 18, 2018

New XT5 Picked up a new XT5 from Bill and David. Outstanding service and had paperwork handled and out in a timely fashion. I highly recommend this dealership More

by NOlivo70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, David Rotman
Nov 19, 2018 -

Frank Kent Cadillac responded

Thank you for taking the time to leave feedback with us on your time spent at the dealership with Bill and David! We appreciate your kind words and thank you for the recommendation! We hope to see you again soon!

November 07, 2018

Awesome experience! Everyone was very helpful and friendly! Loved being apart of this ! Thank you to Cory sessions and David for all the help an info they provided ... wi More

by Lelescadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory sessions , David Rotman, Danny Pak
Nov 07, 2018 -

Frank Kent Cadillac responded

We are elated to hear that you had an awesome overall experience at the dealership with the whole team. Thank you kindly for the recommendation and five-star rating. We look forward to seeing you again soon!

November 05, 2018

Very nice experience. Was contacted by Brandon Lane, internet sales. He was well prepared and showed us the vehicles we were interested in looking at. No pressure just ni More

by Stanley1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Lane
Nov 06, 2018 -

Frank Kent Cadillac responded

Stanley, we thank you for taking the time to leave feedback with us on your time spent at the dealership. We are elated to hear that Brandon and Scott were a pleasure doing business with. Congrats on your purchase! If you ever need anything, let us know. Take care!

October 26, 2018

Great Purchasing Experience Found my vehicle at Frank Kent, over the internet. I was contacted by Bill Baresch, salesperson with Frank Kent. Bill was and is very professional and More

by Beg1728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Baresch
Oct 29, 2018 -

Frank Kent Cadillac responded

We thank you for taking the time to leave detailed feedback with us on your overall experience at the dealership, Bob! We are happy to hear that Bill was fantastic to work with during your car buying experience. Thank you for the recommendation and five-star rating. If you ever need anything, let us know!

October 22, 2018

New Car Purchase Really Great Experience!! The Team did what needed to be done to get me and the vehicle that I wanted and in the price range I was looking for!! More

by Ebaby23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.Ternizo, , Shawn Moffett, David Rotman
Oct 23, 2018 -

Frank Kent Cadillac responded

We are happy to hear that you had a really great experience at the dealership! Congrats on the new purchase! If you ever need anything, let us know!

September 13, 2018

Go somewhere else ! Took my ctx in for service as engine light came on. After spending $3000 on repairs and telling me everything was ok the light came back on the next d More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Sep 14, 2018 -

Frank Kent Cadillac responded

Thank you for taking the time to make us aware of this situation. Please allow me to extend my sincere apologies for your experience, and assure you that I would like to look into this matter further, as we strive to provide excellent customer service with every interaction. Please call me at 817-989-4439 or email me at jasonj@fk1935.com so that we can discuss the details. Thank you again, and I look forward to hearing from you. Sincerely, Jason Johnson General Manager

Sep 15, 2018 -

JB responded

General Manager ,Jason Johnson did respond and reached out and listened to my concerns . His attitude was positive and I was satisfied with his response. I got the impression that the communications within the dealership will reviewed and they are willing to listen more closely with a customer. Thank you again for reaching out to your customer as it means a lot. JB

June 05, 2018

Great Experience from Start to FInish Right from the start to finish had an excellent experience with Alyssa Dermott and David Rotman.Both of them went above and beyond to meet my needs an More

by aad997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Dermott, David Rotman
Jun 06, 2018 -

Frank Kent Cadillac responded

We are pleased to hear about your positive experience with Alyssa and David at the dealership! Thank you for taking the time to leave feedback and a five star rating! It is greatly appreciated!

May 13, 2018

Sales professional Have been buying cars from Frank Kent Cadillac for over 50 years. Shawn Moffett , Zach Jiminez, and Debbie Arendall all make an excellent sales and se More

by MO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett
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