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Frank Kent Cadillac

Fort Worth, TX

Overview
Reviews
4.7
798 Reviews
Call Dealership (817) 385-1736
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3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 798 reviews

December 28, 2024

Everything was great will always use Frank Kent service Ron was very good got me in and out. More

by rnelson32860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Evans
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December 28, 2024

Great customer service. Vanessa, helped me the with getting everything taken care of through my warranty. More

by mlainsmith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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December 26, 2024

My service representative was helpful and I appreciated the time and care they took with both myself and my vehicle. More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gaines
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December 22, 2024

Worst service EVER! Made an appointment on October 15th and the soonest appointment was December 16th, with a loaner vehicle. My warranty went out on December 4th. Fr More

by Nanheard44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron
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Dec 23, 2024 -

Nanheard44 responded

Your service business is why people don’t trust your loyalty to your patrons. Such a shame how you treat your customers! Word of mouth and social media will not help! My fault for expecting exemplary service, that will never happen again!

December 18, 2024

Excellent service as always. Frank Kent Fort Worth has always exceeded my expectations and provided a seamless experience. More

by rayderryberry11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gaines
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December 18, 2024

Good customer Service. Fast service. Explained service and why free oil change was not available. More

by Doni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett
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December 17, 2024

Took in my Cadillac for service and Warranty work. Was provided with a loaner due to the extent of time so I wouldn’t be inconvenienced. Vanessa was great More

by kilgore_ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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December 17, 2024

Very satisfied with the service. Ron was very helpful and respectful of my time. Thoroughly impressed. More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Evans
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December 12, 2024

Super Friendly service advisor and my car was delivered early. Nice clean facility as well. More

by Tbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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December 09, 2024

Extremely professional, courteous and prompt. Bought my Cadillac there and will continue using Frank Kent Cadillac. More

by jmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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