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Frank Kent Cadillac

Fort Worth, TX

4.7
798 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 798 reviews

March 13, 2025

Prompt and attentive service. We love Frank Kent and how when it matters most they take care of the customer. More

by Bailey Nahrgang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett, Joe Wall
March 13, 2025

They did a great job and management was always in communication keeping me updated I really appreciated that More

by Tony17v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
March 13, 2025

Great service - like being able schedule inspection and oil change. Appreciated being sent oil change coupon. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure.
March 12, 2025

Excellent, Attentive, the service is the best. We only deal with Frank Kent . Best ever More

by latoshaboone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanessa Mitchell
March 11, 2025

Frank Kent has always treated me Fantastic ! This time I had to use the Body Shop on my baby. They were excellent, Corbett was so professional and courteous. Jericha was excellent as well made s More

by michelevandal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbett
March 09, 2025

Easy and fast. I love to have my car serviced. I call, set appointment for pickup and forget about it. More

by rjeter2009@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa , Shawn Moffett, Joe Wall
March 07, 2025

They are attentive and they have impeccable service. . We will always be Frank Kent, Cadillac customers.. More

by Graciev
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gaines, Chris W technician
March 05, 2025

Great job. What a great team work. Work was above my expectations. The area was kept clean quite. More

by randy4ever300
Recommend Dealer
Yes
Employees Worked With
N/A
March 03, 2025

Curtesy polite kept me updated Got my car car when promised Gave me loaner car More

by pahamiltonusaPat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
March 01, 2025

Customer service is great. The mechanics not really. Their mechanics are not trained to fix Cadillacs, are just regular mechanics you will find at any quick oil change shops. M More

by LEONARDFLORESCU2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the mechanic name, I just know that the customer service guy was very nice, but he is not the one that fix cars
Mar 03, 2025 -

Frank Kent Cadillac responded

Leonard, thank you for bringing this to our attention. If you would like to discuss this matter further, please contact our Sales Manager, Joe Wall, at Joew@fk1935.com. Thank you.

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