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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,475 Reviews
Call Service Center (806) 796-7777

2,475 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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April 12, 2022

Was easy to make appointment online. Everything ran smoothly. Pulled in prior to appointment and vehicle was ready quickly More

by wlgmoran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Apr 13, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 08, 2022

Good service so far since I’ve had my Honda I’ve had good service up to now More

by delbertrodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew castra
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Apr 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 08, 2022

A simple oil change should take maybe 20-30 minutes to complete at most, not an entire hour. More

by hondaowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. Cordially, Rick Swindell IT Director Frank Brown Honda

April 07, 2022

Service manager has gone above and beyond to research a warranty problem and find a solution to fix my truck. Service department kept me advised to the status of the parts that were ordered for the fix and More

by eschererl9
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 06, 2022

Helpful they give me my car back next day very nice service everyone is nice there More

by Shabnum80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 05, 2022

Great customer service. They are extremely knowledgeable, fast and reliable. I am confident in the the work they do. More

by sandy.martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Apr 06, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 05, 2022

Failed to fix issue, car still won’t start after getting turned off and left to sit. More

by Chris jarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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Apr 06, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. I have shared your comments with our Honda Service Manager. Cordially, Rick Swindell IT Director Frank Brown Honda

April 05, 2022

Paul was very helpful! However, my car is making a noise that it wasn’t making before taking it into the shop and the original issue was not resolved after pay $$$. More

by Kylie Garner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Apr 06, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 04, 2022

No complaints. Waiting area is nice and comfortable. All employees are friendly and ready to help. More

by doublend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 06, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 02, 2022

When the job was done. Several bolts were not installed and a wire was not connected leading to dashboard warning lights. More

by Boriqua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonny Rivera
Report | Print
Apr 04, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Honda Service Manager. Cordially, Rick Swindell IT Director Frank Brown Honda

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