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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,475 Reviews

2,475 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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September 21, 2019

Met with a smile, fast service. Pay and go. Great job! I use the service department regularly for oil. Changes and other maintenance on my 2015 accord. Always met with courtesy and a smile. Usually in More

by terrycekirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Terry
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

terrycekirk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 21, 2019

I never worry when I use Honda Service @ Frank Brown When anything goes wrong with my 2011 Honda, I always take it to the Honda service department. In all the years I have gone, as a woman it feel so go More

by judmae49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in the office. Dean in Service.
Sep 26, 2019 -

Frank Brown Auto and Truck Ranch responded

judmae49, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 20, 2019

Service Department I came in for an oil change, Honda service department was very professional (Tony and Terry) and the price was excellent!! I will definitely use this More

by rhettraider89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
Sep 20, 2019 -

Frank Brown Auto and Truck Ranch responded

rhettraider89, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 19, 2019

Great GMC dealer I had problems at another dealer in the area. So I decided to try a different one. I have had my Chevrolet Highcountry worked on twice in the last ye More

by R E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy and Ronnie in the service department.
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

R E, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 19, 2019

Always impressed with the customer service! Tony and his team took the stress out of a very stressful situation. My car died and had to be towed to the dealership. The repair was quick and easy. More

by loyaltoFrankBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

loyaltoFrankBrown, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 18, 2019

Pleasant and quick Quick turn around on servicing my 2016 Honda Pilot, less money than I anticipated. The ride back to my house was quick, pleasant and efficient. More

by DONNIEDITTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

DONNIEDITTO, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 18, 2019

One Leas Thing Great job. Kind and ask all the right questions. Service area is comfortable and clean. Very quick service and prices are reasonable. Would recommend More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

Nathan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 18, 2019

Great service department. The Service Department at Frank Brown Honda is very outstanding. The personnel are very friendly and take care of all our work requests in a very tim More

by robdebralovett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not have their names.
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

robdebralovett, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 18, 2019

Darrin’s review Although the problem wasn’t fixed. I will still come back. I trust all of the people atFrank Brown and have always been treated great. More

by DARRINSTEPHENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Frank Brown Auto and Truck Ranch responded

DARRINSTEPHENS, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 17, 2019

Wonderful and great service Frank Brown employees are very friendly I do reccomend to get your car service at Frank Brown the price is reasonable and they dont take long doing th More

by Ngalindo77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Ngalindo77, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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