Fowler Toyota of Norman
Norman, OK
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I purchased a used pickup four years ago from this dealer. I was very pleased with the deal they gave me. Since it was used and I live over 300 miles away I have never had it to the service departme dealer. I was very pleased with the deal they gave me. Since it was used and I live over 300 miles away I have never had it to the service department. I was so pleased with the purchase 4 years ago that when I started looking for a new family van I went back to Fowler Toyota because they had what I wanted in stock and my local dealer did not. I was happy with the deal they made me, but now that I have dealings with the service department I am not so pleased. I had them install a remote start. They got it installed but could not get it to work, so I had to bring it back another day. Each day that I had the van in who ever worked on it left trim pieces undone on the interior of the van. The first day I was ten miles down the road before I noticed the trim piece not in place. I put it back myself. The second day the van was given to me as complete but before leaving I checked things over first and had to get someone to put trim pieces back in place. It worked out that I was in the area when it was time for the scheduled service. They did the service with no problems. While there I asked about having a broken cover replaced. They didn't have it in stock but ordered it and had it ready to install when I was back in town. They didn't have to take care of this but they did. I am very grateful that they went above and beyond on this point. However when I took the van in for them to install this piece I asked if they could fix the noise a side door was making. I was asked when I would be back in town because they were very busy. I told them it would be six months before I would be able to be back in town. They fixed the broken piece and told me they didn't have time for my second request even though I live over 300 miles away. Having purchased two vehicles, one being a new one, I felt Fowler Toyota could have given me a little extra time when I drove 300+ miles to them and had a set time to be there. Lesson learned: I will buy from local dealer next time. More
Very good experience James foster did an outstanding job. I would recommend this dealership to my friends and family. They have nice selection of cars I would recommend this dealership to my friends and family. They have nice selection of cars More
Dillon was terrific. We went looking for a new 4Runner for my wife and he made certain she got exactly what she wanted. He took the time to answer all of her questions, explained all the different featur for my wife and he made certain she got exactly what she wanted. He took the time to answer all of her questions, explained all the different features and did so in a hastle free/pressure free way. I would definitely buy another vehicle from Dillon and will recommend him to anyone looking for a new Toyota. More
We had a great experience with James Foster.We came with a different frame of mind and when we did not get what we came for, James really helped us make a decision according to our limitations and worked wi a different frame of mind and when we did not get what we came for, James really helped us make a decision according to our limitations and worked with us a deal that we were comfortable with. It was very kind of him to stay late after office hours and wait for us to be there to pick up the car. I also appreciate his after sales service call regarding the new car. I must admit that initially when i came, i got dissapointed for not having what i wanted but at the end of the day i went home a happy person in a new car thanks to Mr.Foster's co-operation and help! :-) More
I have nothing but good things to say about my complete experience buying our Sienna today. I found the can i wanted online. I was able to negotiate a fair price via email. I scheduled a test drive and experience buying our Sienna today. I found the can i wanted online. I was able to negotiate a fair price via email. I scheduled a test drive and the car checked out great. The dealer honored the email price without trying to renegotiate (which i find very rare in dealerships.) I drove up from Dallas to buy a car here and was nervous but everything went great. Dillon, our sales person was great to work with and i never felt pressured. This is a great dealership to work with and Dillon was a pleasure to work with as well. More
James was very professional and very helpful. We will come to Fowler for our next vehicle. We will recommend our friends and family to go see James. come to Fowler for our next vehicle. We will recommend our friends and family to go see James. More
We were greeted upon arrival and directed to the internet sales area. Matt was very helpful and knowledgeable, no high pressure, very professional yet friendly, patient, and accommodating. We were granted sales area. Matt was very helpful and knowledgeable, no high pressure, very professional yet friendly, patient, and accommodating. We were granted permission to take the car to our mechanic to satisfy our peace of mind. That was a plus. Surroundings were good while we waited for finance. The shop and restaurant are a nice touch - complimentary water, etc. Everyone seemed to be concerned with keeping things orderly as I noticed a number of employees pushing chairs in and making an effort to keep things tidy. We had to wait because the finance people were very busy, but the waiting area was comfortable. When called, the financing was completed without hassle. When we finished, the car was cleaned, gassed up, and ready to go. The exceptional service included a number of perks which were above and beyond - gift card and complimentary servicing appointments. The one negative I had of the entire experience dealt with the keys to the car we purchased. I was provided with two keys and fobs. Neither fob worked and only one key would start the car. That will lead to an additional expense on my part. It made an overall great experience only good according to your scale, but we thank you for a pleasant experience. More
Allan has a great ability for sales, hegoes the extra mile, and, polite, profecional, no lyes no gimmicks, his the man, I was hesitand to buy but you all made me feel very at ease, very pleased with fina mile, and, polite, profecional, no lyes no gimmicks, his the man, I was hesitand to buy but you all made me feel very at ease, very pleased with financing department, very relax an not pushy like kendall toyotain Miami. the trade inn i wanted was good and also the cadillac trade in was good, despite my wife wantrd to get rid of my bike also, thats never going to happen. Thank you allen and the mexican cleaning staff, they did there best and it showed. Yes I will buy again. good job allen, we are very happy with the truck. More
Brannon was great. We explained my husband wanted to purchase a prius for commuting purposes only. We were not interested in all the bells and whistles. He respected our request and did not try to sell purchase a prius for commuting purposes only. We were not interested in all the bells and whistles. He respected our request and did not try to sell us more than we needed. He was very educated on the hybrid system and was great answering our questions. We had a lengthly wait before getting to the finance department. This was not Brannons fault and he did a great job helping us pass the time. More
My wife and I had a really bad experience with Knipplemier Chevrolet in Blanchard, OK. So we decided to go and see about trading in her new car we had purchased from Knipplemier at Fowler to get a Knipplemier Chevrolet in Blanchard, OK. So we decided to go and see about trading in her new car we had purchased from Knipplemier at Fowler to get a new Prius. As soon as we pulled up Brannon took care of us from the beginning to the end. He answered all of our questions and was extremely friendly and easy to talk to. He was not pushy or intimidating at all. We started the paper work on my wife's new vehicle and we started talking about the vehicle I had. By the end of the day my wife had purchased a new Toyota Prius and I purchased a new Toyota Tacoma. Brannon was the best sales representative I have ever worked with. I would recommend this dealership and more importantly Brannon to anyone looking to buy a vehicle. I will never again shop anywhere else for a car. Fowler Toyota is our new home for vehicles and service. I have already told many friends, family members, and coworkers about our experience and have recommended Brannon to everyone. Brannon has made buying cars for us a enjoyable experience and we are extremly happy with both our vehicles. We would recommend Brannon to anyone looking to buy a vehicle or for a nice, polite, and friendly conversation about anything Toyota related. Great job Fowler on having Brannon on your sales team. Not only will we be repeat customers but so will our kids, family members,and friends because of the experience we had with Brannon. Thank You! Russell & Hillary Price More