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Foundation Kia of Wichita Falls

Wichita Falls, TX

Overview
Employees
Reviews
Vehicles
4.6
258 Reviews
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2910 Old Jacksboro Hwy

Wichita Falls, TX

76302

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Showing 258 reviews

November 30, 2023

Excellent customer service, we are returning customers and I loveee my kia Telluride so much 🫶🏼 More

by ROSYREZA40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gutierrez
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Dec 04, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for being valued returning customers! We're thrilled to hear that you've had an excellent experience with our customer service, and we're delighted that you love your Kia Telluride. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your loyalty and look forward to serving you again in the future!

November 29, 2023

Everyone was friendly. I worked with Eric who was very nice and helpful. Lori in the finance department was very nice and the service department was friendly and accommoda More

by pup12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matthews
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Nov 30, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear about your positive experience with us! It's fantastic that everyone, including Eric, Lori, and our service department, was friendly, nice, and accommodating. If there's anything more we can do for you or if you have further feedback, feel free to let us know.

November 27, 2023

Not all information was provided correctly. Updates were not reliable or timely. There needs to be better communication. More

by rancemedic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel
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Nov 30, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for any inconvenience caused by the lapses in information and communication. Your feedback is crucial to our improvement, and we're committed to addressing these issues promptly. We understand the importance of reliable and timely updates, and we'll work diligently to enhance our communication processes. If there are specific details or concerns you'd like to share or discuss further, please feel free to reach out to Tamara, our service manager.

November 21, 2023

Great service personnel at Kia Wichita Falls is the nicest and easiest to work with Carlie and Corie and I can’t remember the manager but they are all awesome people More

by EILEEN_VALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Vallier, Cory Esquibel, Tony White
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Nov 22, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the feedback! We're thrilled to hear that our service personnel made your experience outstanding. We appreciate your kind words and look forward to providing top-notch service in the future. Safe travels on the road ahead!

November 18, 2023

A team that worked really well with their customers and helped makes the best deal More

by bortonaustin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisa Findley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Vallier
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Nov 20, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that our team worked well with you and helped secure the best deal. Customer satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

November 16, 2023

Great customer service, very knowledgeable sales people. Made for a great buying experience. I’ll definitely be back. More

by mitchelray0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randon Bean, greatest salesman ever.
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Nov 16, 2023 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that you had a great buying experience with our knowledgeable sales team and excellent customer service! Thank you for choosing us, and we look forward to welcoming you back.

November 14, 2023

It was very slow service as well as my car getting "lost". They thought my car was done then it wasn't. They tried to give me keys to a different telluride. After a few more minutes they "found" my ca More

by kndurbin19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna
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Nov 16, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for the inconvenience you experienced during your recent service. This is certainly not the level of service we aim to provide. We would like to address the issues you encountered, including the delay, the mix-up with the keys, and the cleanliness of your car. To rectify the situation, we'd like to offer an ozone treatment to eliminate any unwanted odors in your vehicle. Please contact Tamara, our service manager, at your earliest convenience. We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention.

November 14, 2023

Madison was fantastic. She worked with me from start to finish on the vehicle I was looking for. She was down to earth and made the whole process easy and stress free. Foun More

by Stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison
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Nov 16, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for sharing your wonderful experience! We're thrilled to hear that Madison provided fantastic service and guided you seamlessly through the process. Our team at Foundation is dedicated to making car-buying stress-free, and we're delighted to have assisted you in getting into your new 2020 Jeep Compass. If you ever have further questions or need assistance, don't hesitate to reach out. Happy driving!

November 07, 2023

Everyone we spoke to was friendly. We worked with Casey and she was wonderful! Cliff was also great to work with! More

by mfreeman9
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Casey was wonderful! , Cliff Vallier
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Nov 09, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for sharing your positive experience! We're thrilled to hear that everyone you interacted with was friendly. Casey and Cliff are indeed wonderful team members, and we're delighted they made your experience great. We appreciate your kind words and look forward to serving you in the future!

November 06, 2023

Front desk staff was super friendly and helpful. Service was quick and well done. Would recommend. More

by amandamelton09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel, Tony White
Report | Print
Nov 07, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for your kind words! We're delighted to hear that our front desk staff was friendly and helpful, and that you had a quick and well-done service experience. Your recommendation means a lot to us, and we're here to assist whenever you need us. Safe travels!

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