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Fort Wayne Kia

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
919 Reviews
Experience Standout Car Shopping at Fort Wayne Kia Serving Fort Wayne, Auburn IN, Columbia City IN and Decatur IN While providing you with new and used cars, along with parts and service is our focus, at Fort Wayne Kia we strive for much more. We want to give those in Fort Wayne and others we serve in Auburn IN, Columbia City IN, Decatur IN an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Kia model. We take great pride in it and demonstrate it by offering the highest levels of care and customer service. Committed to Serving Fort Wayne Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Fort Wayne area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Kia car, crossover and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. Visit Fort Wayne Kia! Have a few lingering questions? Want to speak with a Fort Wayne Kia team member? Stop by or call Fort Wayne Kia! One of our many professionals will work with Fort Wayne drivers to help with whatever automotive need you have! When it comes to finding a dealership, you can look to for help, you can end the search with Fort Wayne Kia! Stop by our dealership in person if you'd prefer and check out our latest selection of vehicles! Whether you're looking for a new Kia Forte, Optima, Sorento, Sportage or Soul, drivers can look to the Fort Wayne Kia team with confidence!
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1112 Ave of Autos

Fort Wayne, IN

46804

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Showing 919 reviews

June 07, 2021

Sad experience in the service department. Unfriendly staff and management. Will not be returning or purchasing another Kia vehicle. Zero customer service or people skills. More

by MBRISTOW37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept people
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Jun 24, 2021 -

Fort Wayne Kia responded

Michael, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

June 05, 2021

Took 1 3/4 hours for oil change and rotation with an appt .. plus too expensive for regular service.. and too many people without masks More

by CINDYWILSON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Burton
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Jun 08, 2021 -

Fort Wayne Kia responded

Thank you for this feedback, Cindy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Thanks again.

June 04, 2021

They were very good at explaining what my car needed and why. I like being texted about my car before and after. They were very helpful! More

by WIEDAJ01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jun 05, 2021 -

Fort Wayne Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance!

June 04, 2021

they seem to be very honest people - only did and sold me what was needed. Also, they were very fast., and I like that they wash and vacuum the car. More

by BETSYEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 05, 2021 -

Fort Wayne Kia responded

Thank you so much for your review, Betsy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Kia. Please don't hesitate to reach out if you need anything else!

June 04, 2021

Service staff were friendly, courteous and offered complimentary shuttle service. Work was completed in promised timeline and satisfactorily. Would return for future service as needed More

by nitac8s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Service Dept
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Jun 04, 2021 -

Fort Wayne Kia responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 04, 2021

Best transaction when buying a car I have had. General Manager and Mike Hayden were great listeners and willing to help find the right vehicle More

by RBOYD271
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Pargeon general manager was outstanding. He would listen and attempt to Harlow in anyway possible. , Mike Hayden
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Jun 04, 2021 -

Fort Wayne Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 04, 2021

Lightning fast service, tasty popcorn available while I waited for the oil change and tire rotation. I really like this place and will be back again More

by IwillbeanMSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton, Andrew Kistler
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Jun 04, 2021 -

Fort Wayne Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 03, 2021

Great customer service. Was notified of a service that should have been done many miles ago. They were great about taking care of that for me. There was a mechanic who was super kind and gave me great adv More

by BLMATTSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Buss
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Jun 04, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 03, 2021

The dealership kept it's word and installed a Homelink Mirror that was not installed in the new vehicle that I purchased May 20. I guess that 23 Words is not enough. More

by BARNESCAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayden
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Jun 03, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 03, 2021

Had oil change and recall on electronic system with updates. Did not have to wait very long and service people were very helpful and nice. More

by GTROSENFELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Grove
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2021 -

Fort Wayne Kia responded

It's great to hear that Joe was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Kia!

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