Ford of Ventura

Warranty work on 2017 C-Max Energi Upon my arrival at the service area, Dustin, a friendly, welcoming service manager met with me to collect information about my vehicle and the issue t Upon my arrival at the service area, Dustin, a friendly, welcoming service manager met with me to collect information about my vehicle and the issue that it was experiencing. He informed me that it was likely covered under warranty depending upon what was discovered by the mechanic. I also arranged for an oil change with multi-point inspection and tire rotation. This was late in the day and Dustin estimated that the vehicle would be completed by the end of the following day. He called mid-day the following day to tell me that my vehicle was ready for pick up. When I arrived, he explained the diagnostic and repair work that was done (covered by warranty fortunately) and directed me to the billing department who provided the documenting paperwork. Overall I was impressed by the friendly, professional staff that provided service at each step of the process. Thank you Dustin and staff. More

Unanticipated Repairs No one is ever happy about unexpected auto repairs and unanticipated expenses, but having a team of people who understand and are receptive makes the No one is ever happy about unexpected auto repairs and unanticipated expenses, but having a team of people who understand and are receptive makes the experience a little less painful. The quality of work, as well as the quality of staff, is exceptional at Ford of Ventura! More

Great experience Purchased a used truck from this dealership, The staff was helpful and didn’t waste a bunch of my time, I would give them a chance to earn my busines Purchased a used truck from this dealership, The staff was helpful and didn’t waste a bunch of my time, I would give them a chance to earn my business again in the future . More

Love my Ford F-250 I was driving by the dealership and I noticed this beautiful black lifted Ford F-250 Super Duty on the lot and said I’m going to give these guys a sho I was driving by the dealership and I noticed this beautiful black lifted Ford F-250 Super Duty on the lot and said I’m going to give these guys a shot and see if we can make a deal. First, Victor greeted me like a friend and once we were working out the details, Darin-the owner, came out and had an actual down to earth conversation with me and then Alfonso sealed the deal in the finance department. This dealer is a must go to first before going to any big dealer. These people know how to make things right, they stand by their word and their cars. These guys are people that just want to give their dealership a great reputation. Go check them out!!!! I will definitely be a repeat customer when the time comes. More

Great Experience The team was efficient, pleasant, and it was the fastest experience I've had for purchasing a vehicle. I buy many trucks for our Fire Company and they The team was efficient, pleasant, and it was the fastest experience I've had for purchasing a vehicle. I buy many trucks for our Fire Company and they even delivered the truck for me to Goleta. I would recommend them as the best Ford Company I've purchased from in some time. More

A dealership that believes in customer service I had a wonderful buying experience when I purchased my Expedition from Ford of Ventura. I was not really looking forward to dealing with yet another I had a wonderful buying experience when I purchased my Expedition from Ford of Ventura. I was not really looking forward to dealing with yet another service department, but it was time for an oil change for my Focus ST. I was able to make an appointment online, and when I showed up for my appointment, David greeted me with a smile and ready to go. They had electrical issues due to SCE working on the lines, but David made sure everything was ready to go, and got me on a shuttle back to work. He called to let me know there was a recall on the vehicle and that he would be taken care of it, and that it would be a little longer than he estimated. I really did appreciated that. The only thing I wish they did, was give the car a wash. It was pretty dirty. I hadn't washed it in week. Other than that, I am very happy with the Oil Change and the "Works" package, and it was priced very competitively. More

Always quick and friendly! Even though I purchase my Explorer in Santa Barbara I always have it serviced at Ford of Ventura for the convenience. Always good friendly service. Even though I purchase my Explorer in Santa Barbara I always have it serviced at Ford of Ventura for the convenience. Always good friendly service. More

Quick and easy We told them what we were looking for, liked it and and did the paperwork. The whole process was very quick and painless. We got what we wanted. We told them what we were looking for, liked it and and did the paperwork. The whole process was very quick and painless. We got what we wanted. More

Great efficient quality service The quality of the service was outstanding and the time spent was minimal. I had an issue in the past but it was discussed and clarified. The servic The quality of the service was outstanding and the time spent was minimal. I had an issue in the past but it was discussed and clarified. The service individual David who checked me in was thorough and professional and kept me informed as to all recommended service needs as well as giving me updates on how soon my vehicle should be ready for pickup. Perry was great as always and one thing that especially impressed me was being greeted by the courtesy driver though we had only interacted a few times he remembered me (Jose) and was especially friendly. More

Great people, Effective service Made time for inspection. Easily set appointment. I was able to get there early Dave made time for a ride along to evaluate vehicle performance. Disco Made time for inspection. Easily set appointment. I was able to get there early Dave made time for a ride along to evaluate vehicle performance. Discovered that it was a transmission software issue. And was able to update the transmission during the pre-scheduled service. More