Ford of Murfreesboro

RIP OFF HATE THIS PLACE THEY WILL RIP YOU OFF!!! TOOK ME FOR $2700 THEY CALLED TO TRY TO GIVE ME A $600 BEDLINER. IT DONT ADD UP. JERKS!!!! NOW THEY HAVE BRU HATE THIS PLACE THEY WILL RIP YOU OFF!!! TOOK ME FOR $2700 THEY CALLED TO TRY TO GIVE ME A $600 BEDLINER. IT DONT ADD UP. JERKS!!!! NOW THEY HAVE BRUSHED ME OFF.PAT YOUR SELF ON THE BACK. WORST DEALERSHIP IN TENN. More

The best service advisor I've ever had. Emily is by far the best service advisor I had ever delt with. She was able to get me in and out with a minimal wait time. Emily always kept in touch Emily is by far the best service advisor I had ever delt with. She was able to get me in and out with a minimal wait time. Emily always kept in touch with me through the whole process letting me know how far along they were with my car. I would recommend Ford of Murfreesboro service to everyone and tell them to go to Emily. This was the best service experience for me and I know it will always be that way. More

Totally awesome service We had a good experience at the dealership. Everything went smooth and easy. Very nice and patient was Jason Burke to answer all our questions, all th We had a good experience at the dealership. Everything went smooth and easy. Very nice and patient was Jason Burke to answer all our questions, all the attention we got. It was nice to see how person know the job and doing it easily. Very nice and helpful was Jason Borowski,the finance department. Thank you very much for great work and service. More

Fantastic We recently took our vehicle in and worked with Emily. She was fantastic, cannot say enough good things, she was helpful, caring, sincere and very inf We recently took our vehicle in and worked with Emily. She was fantastic, cannot say enough good things, she was helpful, caring, sincere and very informative More

Not Taken Advantage of I wrote a bad review of this company. I was angry. Things happened with my car almost immediately after buying it. That is not what you expect when yo I wrote a bad review of this company. I was angry. Things happened with my car almost immediately after buying it. That is not what you expect when you buy from such a good company. The things that were wrong, were wrong. But, after writing the review, the company contacted me. They asked for nothing. They simply asked that I bring the car in to be fixed. No charge, no promises, no hassle, no nothing. I could just as easily have left the review up as posted, now having a great car, at a great price and walked away. I can't help but wonder if any of the others here were like that. They fixed my car, in just a couple of hours, no charge, no pressure, no nothing. Yes, I'd sure recommend this place to anyone. Could you have an issue? Could you have a problem? Yes!! Absolutely!! But I've never seen a company, a month after a sale, on a used car, do so right by a customer. I thank them all. More

Awful Customer Service I rarely have to have any work done on my Mustang, but did have a fender bender several years ago and it took three trips to this dealership to get th I rarely have to have any work done on my Mustang, but did have a fender bender several years ago and it took three trips to this dealership to get the repairs done right. Much to my dismay, there are two recalls on my vehicle that needed attention, the airbag and the throttle body. This meant it had to go to the dealership. Since I work in Murfreesboro, this location was my only option. The young lady at the desk was incredibly rude, ignored my husband's very specific questions and then failed to call us when the car was ready. I picked it up after work, and failed to look closely at the paperwork. The throttle body had to be ordered....she did not even mention that was the case. On top of that, the service was schedule two weeks in advance giving plenty of time to order the necessary parts. The sales side of this dealership is great, but without a good service department to back them up, this location has some serious problems. I have worked in customer service for many years and don't tolerate incompetence, especially in a position that deals with customers on a daily basis. I am very disappointed and will be calling the service manager regarding this issue. More

Awsome dealership April Cromety, the finance department, and Billy in service are awsome. I have never had a better car buying experience. I would recommend the deal April Cromety, the finance department, and Billy in service are awsome. I have never had a better car buying experience. I would recommend the dealership to everyone. More

Poor customer service The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered recall part) until we picked our car up today. When you spend that much money on something, you certainly should not be treated as an inconvenience. More

Good Experience!!!! This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I wa This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I was looking for in a car. I will always come back here to buy my next car. And u have one xxxx of a sales person in Mike. If I was the owner he would be getting a promotion or raise , that's how much that young man meant to me an my family!!!😊😊 More

Parts Advisor Carl Woosey This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees and even after pleading for him not to continue to disrespect me he continued to do so More