Ford of Murfreesboro

Bad customer service and unfair treatment Almost 45 days elapsed still have not receive my license plate. After sales, it seems like they don’t want to talk to you anymore because they have go Almost 45 days elapsed still have not receive my license plate. After sales, it seems like they don’t want to talk to you anymore because they have gotten their ripoff already. The salesperson have to provide me another 30 day extension. Lies upon lies... Bought an F-150 brand new, no manual in the vehicle , I called and texted the salesperson (name withheld) he responded that he has overnight it. Waited weeks still nothing, but when I told him I received a link from ford motors to rate the dealership and tge salesperson, guess what? The manuals was on my door step, special overnight delivery. Now my temporary tags expired they still have not mail me my permanent plate. Sent another temporary tag, filed a complaint to DMV and Miliaty JAG. Fellow service members do not travel that far from Fort Campbell to this dealership, once you Military and do not pay sales tax, they will find a way to get a rip-off. Worst dealership I had ever come across in my life. I had provided the address and the manager’s name to Fort Campbell administrators, they will brief it for new comers and use my experience as an example. I will follow it to the end and may sure they are blacklisted. More

Great friendly service All the people I met were awesome, friendly and helpful. Being able to watch the whole process through the giant wall window was super fun and very co All the people I met were awesome, friendly and helpful. Being able to watch the whole process through the giant wall window was super fun and very comforting. I know they were able to focus on my car and get the work done. They even went above and beyond on a few details I didn't know about, and took care of it for me. More

Service Dept. Took my Taurus to get sunroof repaired. Slight mis-communication on what all needed repaired. Took my Taurus back a second time and Tanner resolved my Took my Taurus to get sunroof repaired. Slight mis-communication on what all needed repaired. Took my Taurus back a second time and Tanner resolved my situation with no problem and had my car ready that afternoon. I appreciate Tanners positive attitude and willingness to fix my issue. Also,thank you to the young man for washing my car and Tamra for being wonderful in general and taking me home and picking me up several times! More

New Truck Purchase This was our fourth vehicle purchase from Ford of Murfreesboro. We have had a great experience every time. Michael and Steve were both great to work This was our fourth vehicle purchase from Ford of Murfreesboro. We have had a great experience every time. Michael and Steve were both great to work with. More

Visit to service center I made an appointment for Tuesday with Emily. When I arrived, she was ready to help me and get the paper work signed. She already had the work ticke I made an appointment for Tuesday with Emily. When I arrived, she was ready to help me and get the paper work signed. She already had the work tickets completed. My visit was for the air bag recall and I also wanted additional services. After I arrived, I decided to add a detailing of my Mustang to the job list. Emily checked to see if it could be performed that day and scheduled it. She explained the cost and advised me that she could contact me when all the work had been completed. She is very knowledgeable and completely professional. More

Great and fast service Everything was great. It was easy to drop my car off and pick it up when it was done. Billy answered all my questions and let me know what was going o Everything was great. It was easy to drop my car off and pick it up when it was done. Billy answered all my questions and let me know what was going on and when my car was ready. Great customer service! More

Worst customer service I came in the other day not sure what day it was but this employee was being rude. She talks down to customers and is not gonna be a great sales pers I came in the other day not sure what day it was but this employee was being rude. She talks down to customers and is not gonna be a great sales person for yall. She was smoking a cigarette and seemes to be uninterested in even helping me purchase a car. So i left and bought a car somewhere else due to thw horrible. Customer service she provided.nj More

Quick Appointment scheduled on Monday. Car serviced on Tuesday. Met Service Writer Emily at appointment time. She was friendly and knowledgeable. Car was se Appointment scheduled on Monday. Car serviced on Tuesday. Met Service Writer Emily at appointment time. She was friendly and knowledgeable. Car was serviced and ready for pick-up quicker than expected. Cost was very competitive. Service area was clean and staffed with very friendly staff. We are very satisfied. More