Ford of Murfreesboro

Lies and deception This dealership lied and tried to sell unnecessary services that are both not needed and not recommended by ford. They do not return your calls and t This dealership lied and tried to sell unnecessary services that are both not needed and not recommended by ford. They do not return your calls and the service manager is just is bad. The service advisors Kayla and Kyle Are also extremely deceitful and do not return phone calls. I would never recommend going to this dealership. They also told me that my transmission was fine after they replaced a soleinoid and would not repair my transmission correctly telling me that it was an adaptive transmission. I took my fusion to another ford dealer in the area they diagnosed my concerns and they are replacing my transmission they found several problems that ford of Murfreesboro probably knew about but did not want to replace. So once again only go to ford of Murfreesboro if you enjoy being lied to and taken advantage of the money that you work so hard for. More

Friendly courteous service. The service department is efficient and helpful. They are knowledgeable. Will use the department again. A small problem when picked car up. Emily knew The service department is efficient and helpful. They are knowledgeable. Will use the department again. A small problem when picked car up. Emily knew actually what was wrong and had it fixed quickly. More

Fair deal and happy customer I recently purchased a new truck from them. The experience went similar to the last (My second truck purchase) Smooth, reasonable negotiations on pri I recently purchased a new truck from them. The experience went similar to the last (My second truck purchase) Smooth, reasonable negotiations on pricing and options. However, the after agreement up-sales are a little daunting. I get it though, its all part of selling and a good salesman will push everything they can. So I really didn't mind so much. Overall I enjoyed myself and the experience, I actually enjoy negotiating deals so this was right down my ally. More

Great service This dealership always gets me in for service on the spur of the moment. They are friendly and helpful. The cost of routine maintenance is very comp This dealership always gets me in for service on the spur of the moment. They are friendly and helpful. The cost of routine maintenance is very competitive. The waiting area is very comfortable and spacious. Couldn’t ask for a better place to take my cars. More

Oil leak Love Jason Raines!!! Had the oil leak fixed then two weeks later found out it was a malfunctioned gasket. Waited about 15 minutes after the car was co Love Jason Raines!!! Had the oil leak fixed then two weeks later found out it was a malfunctioned gasket. Waited about 15 minutes after the car was complete before the technician told Jason it was ready. Overall, good experience. More

Excellance I made a couple of trips to the dealership and quite a few times on their website to decide what I wanted and needed in a truck. The sales consultant I made a couple of trips to the dealership and quite a few times on their website to decide what I wanted and needed in a truck. The sales consultant I worked with (Noah) was very professional and extremely knowledgeable in helping me decide on the engine and features I wanted and needed. More than happy with my new F-150 Lariat. More

Works Arrived early than my appointment and took care of my needs for my F150. Very attentive to going over my truck with works package. Checked everything Arrived early than my appointment and took care of my needs for my F150. Very attentive to going over my truck with works package. Checked everything that needed to be. 5????? More

top notch Took our vehicle in for a full service. Was warmly greeted and promptly taken care of. Billy is such an asset to the dealership, he is a pleasure to Took our vehicle in for a full service. Was warmly greeted and promptly taken care of. Billy is such an asset to the dealership, he is a pleasure to do business with. More

Love this Dealership! Great Customer Service!! Kayla Knight is a sweetheart! She is very knowledgeable and dependable! I value her input and respect her suggestions related to my 2017 F-150. She pr Kayla Knight is a sweetheart! She is very knowledgeable and dependable! I value her input and respect her suggestions related to my 2017 F-150. She provides prompt and friendly customer service!! Why would I go anywhere else? Dean Nicholson More

Quick Lube My wife and I use their Quick Lube service exclusively. I retired from an OEM and we always told the retail customers to use their respective dealers My wife and I use their Quick Lube service exclusively. I retired from an OEM and we always told the retail customers to use their respective dealers for all their Service work. I in turn do the same thing myself. The dealer always has the latest in updates and see the same vehicles consistently. They work with the factory and are always updated and current on tools, procedures and processes/ If you have issues down the road they can also go to bat for you with the manufacturer. Just good business sense. More