Ford of Londonderry

I went in to check out some trucks and did take one for a test drive, it was nice. I was up front with the sales agent that I was out looking and that I had other dealerships to look at that day, then that a test drive, it was nice. I was up front with the sales agent that I was out looking and that I had other dealerships to look at that day, then that's when the pressure started about what he could do to get me to buy that day. So I went though everything with him, he was selling me the truck for $23,000 and when all was said and done it was going to cost me $25,000 plus go figure? I put down $300 to hold it and was while I went out and looked around, I found a much better deal and went with that dealership instead. I went back to get my money back and was met with a bad attitude and was told I would have to wait until Monday as the ladies in the office had gone for the day. I called Monday to see if it had been credited back to my account and was told by Bob yes they took care of it that morning and it would take 24 hours. I check with my bank Tuesday and they did not see any happening so I called back and was told once again that it was taken care of on Monday morning and would take four business days now! I finally got it back two days latter, the reicept had the date marked for Tuesday AM and not Monday like I was told twice. I hate being lied too and getting an attitude just because I went else where and got I MUCH beeter deal! I have family who've lived in Londonderry for over 45 years and we will never buy or recommmend this dealership to anyone. More

Great service and very friendly. Got the feeling everyone was very open and honest, which is hard to find. My visit went smoothly and I was pleased with the result. I even called asking further qu everyone was very open and honest, which is hard to find. My visit went smoothly and I was pleased with the result. I even called asking further questions and Mike Colottie happily took my call and walked me through steps to answer my questions. More

I gave this dealership all 5's because they, and more specifically Jeff Brunini were very helpful in helping me look to purchase my first Ford. They were very kind, more so than 5 other dealerships I wen specifically Jeff Brunini were very helpful in helping me look to purchase my first Ford. They were very kind, more so than 5 other dealerships I went to. They were very respectful to my needs, and overall they treated my not as a customer, but as a friend. I can not wait to go back! More

I went to Ford of Londonderry to inquire about purchasing a used or new vehicle. Immediately upon my arrival, one of the salesman, Jeff Brunini, introduced himself and asked how he could help. Not pushy or o a used or new vehicle. Immediately upon my arrival, one of the salesman, Jeff Brunini, introduced himself and asked how he could help. Not pushy or overbearing at all, he walked me through the process that purchasing a car would entail and pointed out several options to help me get an idea of what was available. My past experiences with other dealers were that they were only interested in the sale and came across extremely pushy. Jeff Brunini enabled me to understand the options, but let me digest the information and make my own decisions. From start to finish, he made the process easy, and it was obvious that the entire team up there at Londonderry Ford were supportive and helped the whole process to go smoothly. I purchased an SUV shortly after my first visit, and have been going back to Ford of Londonderry for servicing of my vehicle ever since. Their service department is equally as impressive and helpful. Specifically, I deal with the manager, Michael Colotti, who is very knowledgable and always accomodating. Even for something as simple as an oil change, I take my vehicle back to this dealer because I know the job will done quickly and correctly. It is because they do such a good job that my SUV has been running perfectly for now nearly 3 years. More

I worked with Mr. Brunini at Ford of Londonderry while shopping for a used Ford Expedition. He was very straightforward and knowledgeable. I appreciated his courteous demeanor. I would recommend this d shopping for a used Ford Expedition. He was very straightforward and knowledgeable. I appreciated his courteous demeanor. I would recommend this dealership and this salesperson to friends and will definitely return for future purchases and maintenance. More

I work for a Non Profit Organization and I had contacted Jeff Brunini their Internet Manager in regards to a Passenger Van that my company had been looking for. He answered my Internet Request right away. Jeff Brunini their Internet Manager in regards to a Passenger Van that my company had been looking for. He answered my Internet Request right away. My company had a really tight budget to work with and Jeff had told me that they would go out and find me the vehicle that I needed in my price range. No other dealer would bother dealing with me when I told them that what I was looking for and my budget. They all played "old school" sales games and tried to get me into a vehicle that I could not afford. When I came in to meet with Jeff, he took me out on a test drive and went over all of the features and options on the vehicle. When we came back in, the Owner Jim McGovern sat down with us and said hello. I have never been into a car dealership where the Owner came over and said hello and wanted to make sure that my experience was the best it could have been. Needless to say, I got a great deal but even better service. I recommend Ford of Londonderry to anyone that is out there looking for a vehicle. This dealership proved to me that they are there to help the customer and will go above any beyond to make the customer satisfied. Make sure you go in and ask for Jeff Brunini. He sure is one of a kind. More

I found the vehicle I wanted on AutoTrader.com and it was listed at Ford of Londonderry. I spoke with Crystal, who set up an appointment with Salesman Tom Doyle. We arrived at the dealership and chatted wit listed at Ford of Londonderry. I spoke with Crystal, who set up an appointment with Salesman Tom Doyle. We arrived at the dealership and chatted with a couple of gentlemen who were very friendly and made us feel very welcomed to the Dealership. We later discovered that one of them was the actual owner of the Dealership, who likes to meeet people who come in. We then met with Tom and test drove the vehicle, which we were very impressed with it. Chuck in the Finance Department worked for three days to get me financed and Tom had the vehicle cleaned and ready for me to pick up just after Christmas. When we arrived to pick it up, Tom was with a customer and one of the other salesmen there gave us a seat until Tom was ready. Several salesmen chatted with us while we waited. We traded my vehicle in for the purchase. I discovered the next day I had left one of my favorite CD's in the traded car. When I called to find out if I could get it back, I was told Tom had found it and had already put it in the mail. My experience with this Dealership from start to finish was one of the best I have ever had when purchasing a vehicle. I would recommend this company to anyone looking for a car. It was well worth the trip from Kennebunk, Maine to Londonderry, NH. We will most certainly buy from them again and encourage anyone looking for a vehicle to start here! Thank you to all the employees of Londonderry Ford who made this experience so memorable. Lisa and Zack Harmon More

I did an online search for a brand new ford f-150. Jeff got back to my inquiry right away with a price that I had requested. Ford of Londonderry's price beat everyone else's. I compared to everyone and n got back to my inquiry right away with a price that I had requested. Ford of Londonderry's price beat everyone else's. I compared to everyone and no one could touch their price. That showed me that they were serious about earning my business. Jeff set up an appointment for me to come in. He told me that he would have the F-150 pulled upfront and ready for when I arrived. When I pulled into the dealership, the F-150 was running and waiting for me. Jeff greeted me promptly and had one of the Salesman Al Finnegan show me the truck and took me for a test drive. Al answered all of my questions about the F-150. He knew about the F-150 very well. I took my truck home that same day. I would definitely recommend this dealer to anyone. Very prompt, courteous and professional. This is not your typical dealer. Best car buying experience I have had in my 20 some odd years of buying vehicles. Good Job!! More

This was the best dealership experience I've had in recent memory. Jeff Brunini, the public relations director, arranged a test drive for the day following my request, and Dennis Cousins, my salesman, recent memory. Jeff Brunini, the public relations director, arranged a test drive for the day following my request, and Dennis Cousins, my salesman, spent almost two hours for the test drive post-drive explanation of the Taurus SHO's features back at the dealership. Dennis knew this vehicle inside out, including all the complexities of the SYNC system and other computer functions. The entire staff was courteous and friendly. Best of all, the sales manager overheard me telling Dennis that I worked for HP. He called me the next day to tell me that Ford and HP and a Business-to-Business arrangement that allowed me to acquire the vehicle at dealer invoice - a huge savings. He also found a vehicle equipped to my specifications had it delivered the following day. The entire acquisition process was quick, efficient, and entirely stress-free. To summarize, this was the best automobile acquistition experience I've had in the 40 years I've been driving cars. I could not recommmend the staff at Ford of Londonderry more enthusiastically. More

During negotiations for the purchase of a used truck, the sales manager informed me that the truck was not the price advertised online, on the sticker, and in writing by the salesman. It was suddenly 2k more sales manager informed me that the truck was not the price advertised online, on the sticker, and in writing by the salesman. It was suddenly 2k more, non negotiable, for repairs previously done. I believe it to be extreemly poor business practice to advertise one price consistantly, and then suddenly change it as the consumer is about to purchase. As well as not honoring prices as advertised. More