Ford of Galesburg

I realize it is still new, They are getting better with details. Service desk was very good. details. Service desk was very good. More

Got me in pretty quickly but had to come back 2 more times to have problem fixed. times to have problem fixed. More

Everyone i talked to was very helpful to try figuring out the problem more help on Monday morning the problem more help on Monday morning More

Staff was very friendly and helpful. Worked diligently to try to determine cause of my problems. Worked diligently to try to determine cause of my problems. More

They were fast and did a good job. One problem they told me there would be no charge because I had points I could use. My husband took the car in and they charged him for the oil cha One problem they told me there would be no charge because I had points I could use. My husband took the car in and they charged him for the oil change. I called I think her name was Becky and she never called me back. More

Great service advisors that communicated well and service reminders almost immediately. Once I got there I was attended to promptly. Very satisfied with follow up as well. reminders almost immediately. Once I got there I was attended to promptly. Very satisfied with follow up as well. More

Sold me oil change for life because I was over 65. 15000 miles on the 3rd oil change I got charged over $40. Dealer stated rules changed January 1. Must be going broke. Anyway, got into a bit of excha 15000 miles on the 3rd oil change I got charged over $40. Dealer stated rules changed January 1. Must be going broke. Anyway, got into a bit of exchange of word with service dealer. In the end, he stated he would talk to sales and get back to me. No such call. After my wife parked overnight in garage, we had oil on the floor. The last oil change was the same, and we took it back. Service manager told my wife no big deal, just residual. They wiped it off. You can imagine what I am thinking now for the second time in a row, plus you charged me! Did anyone discuss this with the technicians? Regards, Very dissatisfied customer. More

This dealership has the most courteous, helpful staff. I just had them change my oil on my Ford escape and they did a pick up and delivery on my vehicle. This is definitely a valuable service for people I just had them change my oil on my Ford escape and they did a pick up and delivery on my vehicle. This is definitely a valuable service for people who don't have time to wait while their car is being serviced. I definitely recommend this dealership. More

I've purchased several vehicles from Ford of Galesburg and the entire group is always personable and work hard to get me into the vehicle of my choice. The service department is always efficient and tim and the entire group is always personable and work hard to get me into the vehicle of my choice. The service department is always efficient and timely. More

Always a first class experience, best customer service around, Brittany is the best! Great communication every step of the way around, Brittany is the best! Great communication every step of the way More