Ford of Franklin - Service Center

Charles Moores went above and beyond. He provided exceptional service. We will be back because of the experience we had with him! You just don't find many individuals like him. He took the time ou exceptional service. We will be back because of the experience we had with him! You just don't find many individuals like him. He took the time out of his day to help us with an issue that he really did not have to deal with. More

Great, prompt diagnosis and repair;. Allen, the service representative, was awesome. Highly recommend the dealership for service. representative, was awesome. Highly recommend the dealership for service. More

The service department is exceptional! They completed my repairs early and even washed it and cleaned inside. repairs early and even washed it and cleaned inside. More

My Wife and I had an issue with the service depart. Lauran stepped in -- she listened to our concern, reviewed our history and quickly resolved the issue. Her follow up, communication and customer cent Lauran stepped in -- she listened to our concern, reviewed our history and quickly resolved the issue. Her follow up, communication and customer centric approach was amazing. I am impressed!!! A week ago, I was very frustrated and a disappointed customer. She has now turned me into a satisfied customer. It is obvious the leadership team at Ford Lincoln of Franklin takes feedback serious and listens to their customers. Thank you again! More

This Dealership had my appointment info containing what work I needed done. One of the things was a battery. They did not have a battery f or my car and I had t o wait about 2 hours for one to be deliver work I needed done. One of the things was a battery. They did not have a battery f or my car and I had t o wait about 2 hours for one to be delivered. The first purposed price of labor for oil change, battery and windshield wipers was $80 +. The total for these three services was in access of $400.00. When I expressed my displeasure, the price was dropped to $300+. There was no car wash (I NEVER have my oil changed (second vehicle) at the GMC dealership no other service- without them including a car wash. The man at the service desk was extremely helpful in asking about costs of this visit. More

I was visiting from Michigan, on an unplanned/emergency trip and was in need of an oil change on my 2020 Escape, before returning to MI. Through a recommendation from my sister who has purchased a vehicle trip and was in need of an oil change on my 2020 Escape, before returning to MI. Through a recommendation from my sister who has purchased a vehicle through Ford Lincoln of Franklin, has had nothing but positive experiences with the service department at this dealership and raves about the service she receives there, I made an appointment for the much needed oil change. Service was prompt, timely, efficient and the service team very cordial, with George providing unprompted service updates to me along the way. Should I be in need of service for my Ford vehicle on any of my future trips to TN, I will not hesitate to call on this service team again. Thank you for the excellent customer service ! More

The dealership asked that I write a review. It was the WORST experience from all the dealers in my entire life. I never got anyone to answer the service phone or return my call to schedule an appt. I fina WORST experience from all the dealers in my entire life. I never got anyone to answer the service phone or return my call to schedule an appt. I finally did it online but it doesn't actually show up in their schedule and the advisor wasn't anyone on the Lincoln side so not sure who I was assigned to. They weren't able to provide a loaner car as you need to book 2-3 weeks beforehand but you can't get ahold of anyone to ever do that. They don't look at your vehicle for your appt. It's just a time to drop off your car. 3 days later, I called and texted to get an update and no response. I had to drive down in my husband's car to talk to someone. I will say they are friendly when you speak to them in person. They pushed it through the following day to have a technician look at it and he "fixed" it quickly. Not even 1 day after picking up my vehicle, the warning light is back on again so nothing was fixed. I called and texted and no response. Only got 1 text asking me to rate them highly in a review. More

Allen is always really helpful. He arranged for me to have another person to repair my tire rim which had been bent because Ford of Franklin does not repair bent rims. He is always extremely helpful a have another person to repair my tire rim which had been bent because Ford of Franklin does not repair bent rims. He is always extremely helpful and courteous. I would refer Ford of Franklin for all of your automobile services. More

Took my car to Ford of Franklin on a Saturday morning at 7:15 am to get the battery replaced. Went to the fast lane and Allen McDaniel got my car serviced and back in less than an hour and the cost was less 7:15 am to get the battery replaced. Went to the fast lane and Allen McDaniel got my car serviced and back in less than an hour and the cost was less than originally estimated. Kudos to the service guys for fast, friendly service! More

It took a little while to get the issue with my car figured out, but finally got it all resolved. What I really appreciated was how Franklin Ford took care of me during that time when I didn't have a figured out, but finally got it all resolved. What I really appreciated was how Franklin Ford took care of me during that time when I didn't have a car. Lance went out of his way to help. More