Ford of Franklin

Pleasantly Surprised I know the typical stigma around buying a car, however let me assure you, this dealership is far from that. I live 3-hours from this dealership. Found I know the typical stigma around buying a car, however let me assure you, this dealership is far from that. I live 3-hours from this dealership. Found a vehicle online & sent in an inquiry. Immediate response. Arranged an appt to look at it the next morning. Got up the next morning & made the 3-Hr drive. When we arrived at 10:45am, we were greeted with smiles & handshakes. And the car we were on interested in, was parked front & center. The negotiations took less than a 1/2 hour & the buying process took less than an hour & a half, start to finish. It was easy, effortless & the quickest transaction we have ever had. It was a great experience & Jay Chapman was a great sales associate. I highly recommend this dealership. More

My experience with trading vehiclesit Was awesome My experiences was very very uneevenful and satisfactory. The staff was very informative and helpful in making sure my experiences went satisfactorily My experiences was very very uneevenful and satisfactory. The staff was very informative and helpful in making sure my experiences went satisfactorily and without incident. They made sure that my tradeiin transaction went flawlessly. I would be proud to recommend Ford Lincoln of Franklin to anyone. . Sincerely, a very satisfied customer. Oscar Young More

The Good's were treated Great Jason Givens and Jeff Dawson made the car buying experience easy. Professional, courteous, and in and out of the dealership with our new vehicle in a Jason Givens and Jeff Dawson made the car buying experience easy. Professional, courteous, and in and out of the dealership with our new vehicle in a relatively short period of time. Would highly recommend using the Ford Lincoln Team in Franklin, TN. Also, profs to Kevin Carter for not having us spend a year and half signing the paperwork. All the finance and title documents were explained thoroughly and therefore the whole process was easy to understand. More

Great Customer Experience. We purchased a 2017 F150 XLT sport from them - everything was perfectly friendly, straight forward, comfortable and efficient. We worked together for We purchased a 2017 F150 XLT sport from them - everything was perfectly friendly, straight forward, comfortable and efficient. We worked together for a price that both sides felt good with. Jordan was our salesman, Jason our sales manager. Both of them were a pleasure to work with. Facility is also very comfortable - they even have a play room for kids. So far, the truck is doing great - purchased a few days ago. More

Great Customer Service Found Transit Connect XLT online. I called and talked to salesperson Ray Taylor. Ray made buying a vehicle simple and easy....he understands great cu Found Transit Connect XLT online. I called and talked to salesperson Ray Taylor. Ray made buying a vehicle simple and easy....he understands great customer service. More

Wonderful people, wonderful experience Not only was every staff member kind and patient with my circumstance, my salesman, Jordan Kelley, put forth his best effort to find me the right car. Not only was every staff member kind and patient with my circumstance, my salesman, Jordan Kelley, put forth his best effort to find me the right car. He was knowledgeable about the product, clear and honest with his answers, and kind. The dealership and its staff went above and beyond, and helped me find an incredible car with a price I could actually afford. The workers genuinely care about your well being and your financial circumstances. More

EXPERIENCE OF BUYING A LINCOLN The people at the dealership were very friendly and helpful from the ladies at the front desk to the people who helped getting a deal so I could get a The people at the dealership were very friendly and helpful from the ladies at the front desk to the people who helped getting a deal so I could get a new vehicle. James Debrow has an outstanding personality and I have recommended to a friend at work to come and talk with him when she is ready to buy a new car. I got a session on how to use the equipment on the car along with paring my phone he was super nice as well. More

New Car Sale Our salesman, Matt Lowery, was excellent. He was thorough, knew his product well, and was very clear in answering our questions. He also stayed late Our salesman, Matt Lowery, was excellent. He was thorough, knew his product well, and was very clear in answering our questions. He also stayed late to see us off at closing to be sure we understood the operation of the vehicle, Very professional and gracious. The same applies to the business manager, Mike Sutherland (?). Very patient and helpful;. More

Car Buying Experience We were very pleased with our experience at Ford Lincoln of Franklin. Even though our purchase was not a Ford/Lincoln product, everyone was extremely We were very pleased with our experience at Ford Lincoln of Franklin. Even though our purchase was not a Ford/Lincoln product, everyone was extremely helpful answering our questions and getting the information we needed about our car. Sammy helped everything go smoothly with our purchase. Thank you so much! John and Jenny More