Ford of Franklin

We was treated with Kindness. I sure do appreciate everything you all done to get us approved for a loan Ford Escape 2019. We love our new car. You all are are the best. I sure do appreciate everything you all done to get us approved for a loan Ford Escape 2019. We love our new car. You all are are the best. More

Great Service Advisor Hunter was my Service Advisor and he was wonderful to work with. He kept me up to date on what was happening. I will have to say that the full week Hunter was my Service Advisor and he was wonderful to work with. He kept me up to date on what was happening. I will have to say that the full week I had to wait past my appointment date for my car to even be looked at, I was not happy about. Seems they do not have enough techs or something or are over booking. More

Great Service The service advisor, CJ Harrison, was helpful and kept me informed at all stages of the service. I would say there is one area that could be improved The service advisor, CJ Harrison, was helpful and kept me informed at all stages of the service. I would say there is one area that could be improved. One day after the service I received an email with coupons that could have been used to offset some of the cost of services rendered. Of course the coupons expire before I should need service. It would have helped to get the coupons prior to service. More

Great service from beginning to end! Chris was polite and professional. I felt like my time was respected as I had to leave my vehicle and go to work. The communic from beginning to end! Chris was polite and professional. I felt like my time was respected as I had to leave my vehicle and go to work. The communication throughput the time my vehicle was being serviced was top notch. More

Fast, Efficient and Easy Tucker worked hard to ensure the vehicle I wanted worked out for me. He was straight forward with what it would take and what we could or could not n Tucker worked hard to ensure the vehicle I wanted worked out for me. He was straight forward with what it would take and what we could or could not negotiate. Closing the deal took minutes vs hours and I was in and out of the dealership within an hour. More

Martavius worked magic! The group at Ford Lincoln or Franklin, especially Martavius, worked hard to make a tough deal work out for us. Martavius worked hard within our bound The group at Ford Lincoln or Franklin, especially Martavius, worked hard to make a tough deal work out for us. Martavius worked hard within our boundaries and put together several options - all of which met our needs in different ways. The entire process was a great experience and Jody at the end tops it al off. I will be back next month with Martavius for one more car and could not be happier. More

Great service from beginning to end. The experience was easy and convenient. I felt like my time was respected as I had to leave my vehicle and go to work. The comm from beginning to end. The experience was easy and convenient. I felt like my time was respected as I had to leave my vehicle and go to work. The communication throughput the time my vehicle was being serviced was top notch. I always new the state of service being done and exactly when my vehicle was ready to be picked up. More

PLEASANT PURCHASE Jordan Kelley was my salesman. He was knowledgeable and from exchanges by email, he had some options for what I was looking for. He was patient, arran Jordan Kelley was my salesman. He was knowledgeable and from exchanges by email, he had some options for what I was looking for. He was patient, arranged for multiple test drives and made the whole experience smooth and enjoyable. The whole staff we met during our purchase on Aug 26 were helpful and welcomed us at every opportunity. I highly recommend Ford Lincoln of Franklin and their staff! More

Used Vehicle Purchase Experience Jay and Austin were very professional in their working with us, especially Austin in our price negotiation. For a cash sale, waiting for finance to me Jay and Austin were very professional in their working with us, especially Austin in our price negotiation. For a cash sale, waiting for finance to meet with us was too long. Sunday was a contributing factor but still too long given the fact we had a 3.5 - 4 hour drive home. Still, overall a good experience and pleased with the overall outcome. More